Jun 2015 – Nov 2019 · 4 yrs 5 mos · Noida Area, India

• Business Head of Buy Now Pay Later product - Paytm Postpaid.
• Business Head of Digital Gold Product.
• Business Head of Paytm Hotels.
• Head of Payment Products and Payment Operations.

Apr 2014 – Jun 2015 · 1 yr 2 mos · Gurgaon, India · On-site

• Head of Content & Digital Services spanning Samsung's Android & Tizen portfolios.
• Led the Content & Apps Sourcing, Brand Partnerships, Developer Relations & building the Tizen Store ground up for world's 1st Tizen Mobile phone - Samsung Z1.

Oct 2011 – Mar 2014 · 2 yrs 5 mos · Bengaluru, Karnataka, India

• Marketing head for the Enterprise, Mobile & Automotive divisions in South East Asia & India, responsible for Business Development, Marketing & PR.
• Evangelised & drove business for global solutions in the region like Voice Biometrics, Speech Recognition & Text to Speech.
• Created a pipeline of sales opportunities across industries & achieved 3x the marketing Revenue Targets in FY’13.

Aug 2011 – Oct 2011 · 2 mos · Gurgaon, India

• National head of the New Product Development team (non-voice) spanning Mobile, DTH, Broadband & Landline. Onus of creating New Revenue Streams & ownership of their Concept to Market organically & through Partnerships / Alliances.
• Focused on building & marketing products to grow the Mobile Internet adoption & consumption.
• Tasked with boosting the Innovation Quotient of the brand & extending a uniform product experience across touch points & access channels.
• Initiated the airtel One API program to help monetize carrier assets through an open developer ecosystem.

Apr 2009 – Aug 2011 · 2 yrs 4 mos · Gurgaon, India

• Responsible for new product development & Partnerships / Alliances across platforms (Mobile Internet, USSD, SMS, SIM/STK, Voice/IVR, App Store, On Device Portal) & manage their lifecycle.
• Grew the share of New Products from 8% of non-voice revenues in FY10 to 14% in FY11
• Initiated & Led successful Facebook & Twitter partnerships
• Incubated the m-Health vertical
• Was part of the core team that led the 3G rollout
• Member of the Regional Innovation Work Group (RIWG) comprising leading operators in Asia, with the objective of fostering innovation in the member operators.
• Led the development of the following...
• airtel’s Open Developer Community
• Mobile Advertising Platform
• Location Based Platform
• Mobile Internet Dynamic Content Rendering Engine
• On-device Portal
• 3G services like Video Alerts & Apps Club.

Jun 2008 – Apr 2009 · 10 mos · Gurgaon, India

• A Product Management role focused on new products.
• Conceptualized new Mobile Products, built Business Cases, identified right Partnerships, closed Commercials, Designed the User Interface, Tested the product along with the Customer Service & Quality teams, prepared Go to Market plans & Monetized post launch.
• Launched several industry firsts like...
• India's 1st App Store
• 1st Integrated Provisioning service over SMS
• Unified Voice Portal under a single number
• Value Added Services on the SIM in 9 languages
• airtel’s Call Management Platform

Nov 2005 – Jun 2008 · 2 yrs 7 mos · Gurgaon, India

• Managed the Below the Line Communication for the mobile business spanning Campaign Management, Direct Marketing, Events & Alliance Offers.
• Designed & implemented the Communication Planner; the backbone of airtel Up-selling Campaigns & consolidated all fragmented customer communication touch points under a central team.
• Developed & implemented airtel Privacy Policy; the framework which governs all customer communication at airtel & was also responsible for ensuring adherence to Regulatory & Customer Contact Protocols.
• Assisted TRAI (Telecom Regulatory Authority of India) to set up the NDNC (national do not call) registry.

Feb 2004 – Nov 2005 · 1 yr 9 mos · Gurgaon, India

• Headed Training & Organization Development for airtel’s pan-India operations spanning 38 Contact Centers, 120 Field Agencies & 820 Retails Outlets.
• Led the Training & Human Resource stream in India’s largest contact center outsourcing - hiring & training 6500 executives in less than 90 days.
• Developed & deployed airtel’s 1st standardized training processes & content & introduced e-learning at airtel through the ‘e-klavya’ program.

Sep 2002 – Feb 2004 · 1 yr 5 mos · New Delhi Area, India

• Part of the corporate training team for the enterprise learning solutions division. Spearheaded training projects in the IT enabled services sector.
• Designed & developed customized training programs for the corporate businesses & developed marketing support communication for the education & training products.

Feb 2001 – Sep 2002 · 1 yr 7 mos · New Delhi Area, India

• Developed Training Content & Carried out Training Projects for back office operations of multi national banks

May 2000 – Jan 2001 · 8 mos · Buffalo/Niagara, New York Area

• Execution of collection & skip tracing activities on sub-prime high-risk portfolios