Apr 2019 – Aug 2023 · 4 yrs 4 mos · Bangalore Urban, Karnataka, India

• Delivered IT consulting services to clients across various industries.
• Executed the technology/business leadership roles including, as enterprise architect and product lead, I managed product development from concept to launch, aligning roadmaps with business goals and ensuring seamless collaboration across Sales, Marketing, Operations, and Customer Success.
• Developed compelling business proposals and Statements of Work (SOW) that effectively align client requirements with innovative project plans.
• Key projects included:
• Digital enhancement consultation for a hospital in Vietnam.
• Consulted on building a marketing Chatbot for a startup, delivering prototype solutions.
• Developed a B2B2C platform for an Indian startup, connecting producers, wholesalers, retailers, consumers, and logistics in India’s unorganized sector.
• In-house Projects Undertaken:
• Project HoppingShopping:
• o Launched and managed an e-commerce platform supporting over 60+ local manufacturers, increasing visibility and sales of Made in India products, leading to consistent daily sales growth and expansion across 40+ districts.
• o Led seller onboarding, digital transformation, SCM, Catalogue Management and inventory management processes, empowering small businesses to adapt to online retail (D2C) and contributing to economic recovery during the COVID-19 pandemic.
• Project SamsuBot: Led the development of an advanced Chatbot/Voice Bot for contact centers using TensorFlow, SciPy, NLP and Python, aimed at enhancing operational efficiency in the Contact Center services, across self-service and agent-based calls. The project was halted due to budget constraints.

Oct 2015 – Apr 2019 · 3 yrs 6 mos

• Presale
• Capture and interpret customer requirements and design solutions to meet customer requirements, keeping industry standards in place
• Build accurate scale-able cost models and provide input into pricing strategy
• Provide RFP responses, identify and document risks
• Create proposal and Statement of Works/High Level Designs
• Preparation of solution presentation and review the solution with the client
• Sizing the solution, preparation SOW and contribute to BOM/BOQ preparation.
• Ensure solutions are deliverable in time frames committed and have passed all appropriate solution governance.
• Vendor Management and Engagement
• Product Management
• Responsible for managing and implementing marketing activities through research, strategic planning and implementation.
• Manage from concept, to design, sample production, testing, forecast, cost, mass production, promotion, support, and finally product end of life.
• Delivers the operating plan: achievement of growth objectives including market share, revenue, profit and return on investment for all the channels/categories of business and/or key customers.
• UC Practice Development & Management
• Prepare/Develop resources to support the NextGen Technologies and pipeline projects
• Accountable for the approved practice development fund

Sep 2012 – Apr 2019 · 6 yrs 7 mos

• Designing and implement end to end IT infrastructure for Unified Communication and Network
• Played key role in designing and implementing contact center for largest Telecom in South East Asia
• Played key role in designing and implementing contact center for HealthCare in USA
• Leading design and implementation for in-house multi-tenant contact center to support Mphasis's helpdesk customers
• Leading the design and implementation of O365 for 12,000 users

Oct 2010 – Mar 2012 · 1 yr 5 mos

• The role and responsibilities were as follows:
• Produce project status reports, manage the team and resolved day-to-day issues to maintain quality in customer delivery.
• Responsible for staff career development program.
• Responsible for the betterment services in the assigned project.
• Proactively disseminate project information to all stakeholders
• Proactively manage scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management.
• Defining and collecting metrics to give a sense for how the project is progressing and whether the deliverable produced are acceptable.
• Managing the overall schedule to ensure work is assigned and completed on time

Aug 2008 – Oct 2010 · 2 yrs 2 mos · Bengaluru, Karnataka, India | Singapore

• Produce project status reports, manage the team and resolved day-to-day issues to maintain quality in customer delivery.
• Responsible for staff career development program.
• Responsible for the betterment services in the assigned project.
• Proactively disseminate project information to all stakeholders
• Proactively manage scope to ensure that only what was agreed to be delivered, unless changes are approved through scope management.
• Defining and collecting metrics to give a sense for how the project is progressing and whether the deliverable produced are acceptable.
• Managing the overall schedule to ensure work is assigned and completed on time