Opinder Nayyar

Business Development Manager

New Delhi, Delhi, India15 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in enhancing customer experience through digital transformation.
Proven track record in project management and strategy development.
Strong background in customer support and after-sales management.

Stackforce AI infers this person is a Customer Experience and Support professional in the Automotive industry.

Contact

Skills

Core Skills

Customer ExperienceProject ManagementCustomer SupportAfter-sales Management

Other Skills

Action PlanningAfter-SalesAnalysisAutomobileAutomotiveAutomotive EngineeringBusiness AnalysisBusiness CoachingBusiness DevelopmentBusiness InsightsBusiness Process ImprovementCATIACRMCatiaCommunication

About

Passionate and results-driven professional in the Customer experience domain. Leveraging cutting-edge technology for the continuous refinement of metrics and processes, ensuring an exceptional and forward-thinking seamless customer journey of the future that aims at delivering an impeccable and personified customer experience

Experience

15 yrs 6 mos

Total Experience

3 yrs 6 mos

Average Tenure

1 yr 3 mos

Current Experience

Mahindra electric origin suvs

Regional Business Manager

Mar 2025 – Present · 1 yr 3 mos · New Delhi, Delhi, India · On-site

This is a front end business role, where the entire business of presales, sales and after sales is handled for topline and bottom line of business.

Mahindra group

5 roles

Senior Manager - Customer Experience Digital Transformation

Aug 2024 – Mar 2025 · 7 mos

Manager Customer Experience Digital transformation

Sep 2023 – Aug 2024 · 11 mos

this is a role where we envision the journey of the future on aftersales operations primary focused on superlative customer experience delivered by seamless digital tools and connectivity. This journey should get deployed in the next 2 years and will be the journey for the next decade or so.

Customer Experience Strategy Manager

Jan 2022 – Nov 2023 · 1 yr 10 mos

Analyse trends and areas of customer dissatisfaction and plan actions (process, technology, capability, policy framework etc) to move the customer experience towards a delightful one

Voice of the CustomerNet Promoter ScoreContact CentersCommunicationAction PlanningProject Management+18

Aftersales business manager

Apr 2021 – Dec 2021 · 8 mos

Customer SupportVoice of the CustomerCommunication TrainingCommunicationAction PlanningBusiness Process Improvement+8

Aftersales business manager

Jun 2016 – Apr 2021 · 4 yrs 10 mos

Customer SupportVoice of the CustomerCommunication TrainingCommunicationAction PlanningBusiness Process Improvement+9

Tata motors

Manager Customer Support

Jul 2014 – Jun 2016 · 1 yr 11 mos · Delhi, India

Customer SupportVoice of the CustomerCommunication TrainingCommunicationAction PlanningBusiness Process Improvement+8

Hyundai motor india ltd.

Area parts and service manager

Dec 2013 – Jul 2014 · 7 mos · Chandigarh, India · On-site

Mahindra group

2 roles

Assistant Manager VEHICLE ENGINEERING Mahindra R&D NASHIK

Oct 2010 – Nov 2013 · 3 yrs 1 mo

platform quality improvement projects on Xylo platform

Interpersonal Skills

College Intern

Jun 2009 – Dec 2009 · 6 mos

worked as an intern in the quality department to get exposed to different measures of quality assurance. Worked on projects to analyse problems and implement field solutions

Interpersonal Skills