Oct 2017 – Sep 2019 · 1 yr 11 mos

• Led end‑to‑end delivery of a secure self‑service automation platform for application users and administrators, focused on eliminating operational toil and improving efficiency.
• Identified that ~80% of DBA and system administrator activities were repetitive and manual, consuming significant daily effort. Defined and executed an automation strategy to streamline recurring tasks and deliver a targeted 30% efficiency improvement by end‑2020.
• Owned requirements gathering, scope definition, effort estimation, and project charter creation, translating operational pain points into automation use cases.
• Delivered the solution using Agile / Scrum SPRINT‑based execution, managing build, testing, demos, and stakeholder sign‑offs.
• Implemented secure access controls, service governance, and role‑based self‑service workflows for users and admins.
• Presented progress and outcomes to stakeholders and transitioned the platform to sustained operations after stabilization and adoption.
• Reduced manual workload for DBA/sysadmin teams, improved turnaround time for routine requests, and enabled teams to focus on higher‑value engineering work through automation.

Aug 2015 – Sep 2017 · 2 yrs 1 mo

• Worked hands‑on in large‑scale, highly regulated data centre environments, supporting mission‑critical aviation and enterprise platforms with strict availability, resiliency, and compliance requirements. Built deep expertise in disaster recovery (DR) strategy and execution, including three on‑site assignments at the Erding Data Centre, Germany, one of Europe’s largest facilities.
• Led infrastructure operations for ACUS (Airport Common Use Services) and Amadeus DTS, Amadeus Germany (AGE), and Agency Manager (AGM) platforms.
• Owned infrastructure sizing, capacity planning, and procurement, supporting 24×7 production workloads with high availability and regulatory controls.
• Designed and implemented application‑specific resiliency models (storage‑ and fire‑cell‑based), strengthening fault isolation and DR readiness across data centre zones.
• Delivered hardware refreshes, OS upgrade programs, and capacity budgeting, ensuring sustained performance and lifecycle compliance.
• Led complex data centre transformations including OS upgrades, disk expansions, VLAN migrations, storage cluster migrations, rack‑and‑stack, cabling, and hardware installations.
• Executed EOL/EOS server decommissioning, reducing operational risk and maintaining audit and compliance standards.
• Gained hands‑on exposure to DR architecture, failover planning, and recovery validation, contributing to resilient designs for always‑on, safety‑ and revenue‑critical systems.
• Drove regular stakeholder governance with application owners, demand management, and project teams, providing clear status, risk visibility, and execution plans.
• This role strengthened my foundation in data centre engineering, disaster recovery, resiliency design, and reliability operations within regulated, high‑impact environments.

Apr 2013 – Jul 2015 · 2 yrs 3 mos

• Owned end‑to‑end data centre capacity planning and optimization (CPU, memory, storage) with hands‑on execution inside data centres, ensuring high availability for mission‑critical Lines of Business including Asset Management, Global Transaction Banking, Finance, and Global Business Services.
• Drove proactive forecasting, scaling, and incident prevention, leading RCA and permanent fixes for capacity-related issues in highly regulated, always‑on environments.

Dec 2011 – Mar 2013 · 1 yr 3 mos

• Analyzed monthly capacity utilization to forecast future infrastructure and business needs.
• Ensured zero capacity-related incidents through proactive monitoring, RCA, and permanent fixes.