Jul 2024 – Jun 2025 · 11 mos · Delhi, India · Remote

• Transforming Telecom, Automation & E-Commerce with Scalable, AI-Driven Architecture
• As a Solution Architect and Project Manager with 18+ years of hands-on implementation experience, I help organizations streamline their cloud communications, automate operations, and modernize e-commerce platforms with a strategic, API-first approach.
• Are you struggling to scale your telecom infrastructure or automate customer interactions? Need to unify workflows across CRMs, payment gateways, and messaging systems?
• I deliver end-to-end solutions built on:
• Python, FastAPI, Flask for backend automation
• N8N, Make.com for low-code/no-code orchestration
• Twilio Studio, Twilio AI, Vapi.io, Teller, OpenAI API for intelligent voice/chat automation
• CRM Integrations (Monday, HubSpot, Salesforce, Zoho) to sync operations across sales, support, and marketing
• What I Do Best:
• 🔹 Telecom Modernization
• Architect CPaaS/UCaaS/CCaaS platforms
• Implement SIP, Asterisk, FreeSWITCH, Kamailio for scalable VoIP infrastructure
• Build AI-powered call routing, IVRs, predictive dialers, voice bots
• 🔹 Automation-Driven CRM Workflows
• Design and deploy workflow automation across CRMs using AI and webhook APIs
• Implement WhatsApp/SMS/Voice campaigns with analytics and reporting
• Build secure OTP, appointment scheduling, and lead capture systems
• 🔹 E-Commerce & Subscription Systems
• Deliver modern PWA-based Magento & WooCommerce platforms
• Build multi-vendor marketplaces, dynamic pricing engines, and recurring billing systems
• Optimize checkout, loyalty, and inventory systems via headless APIs

Aug 2023 – Jun 2024 · 10 mos · Noida, Uttar Pradesh, India · Remote

• I am an experienced Project Manager with a proven track record of successfully delivering a wide range of projects, leveraging cloud infrastructure to support various business and communication needs. My expertise lies in leading cross-functional teams, ensuring on-time project delivery, and managing complex technical solutions. I have hands-on experience in the following key Projects:
• Roshan Telecom: Roshan is a leading telecom operator offering services across multiple countries, and we have developed both IVR and CPaaS solutions to support their operations.
• UCaaS ( Clouducaas.com ) : This solution offers complete enterprise-level communication management in one place, seamlessly handling a variety of communication channels. From IVR management and dialers to agent management, email broadcasting, fax broadcasting, SMS broadcasting, campaign registration, and social media channels (Facebook, LinkedIn, Instagram, Twitter, etc.), it covers all your needs. Additionally, it includes a CMS for your website and e-commerce integration, all managed through a single authentication via an AAA server.

Mar 2023 – Aug 2023 · 5 mos · Remote

• I have a strong understanding of the comprehensive product module for Utajeer, which involves three distinct user roles:
• Customer/Buyer: The end user, utilizing the mobile applications and web platform exclusively for their needs.
• Business User: Store owners or sellers registered on the platform, managing their activities through the web portal's Dashboard.
• Super Admin: The application owner responsible for platform management, overseeing all user roles, and accessing a web interface with options including the product module, functionality management, and analytics.
• Technology Specifications:
• Mobile App Development: Developed using Flutter.
• Admin Panel and Seller Dashboard: Developed using PHP (Laravel), CSS, and HTML.
• Website: Developed using PHP (Laravel), CSS, and HTML.
• Database: Utilizing MySQL.
• Deployment: Hosted on AWS EC2.
• Payment Gateway: Integrated with Stripe.
• Push Notification: Leveraging Firebase.
• Project Management Tool: Employing Trello or Jira.
• Source Code Repository: Utilizing GitHub or BitBucket.
• Testing: Encompassing System Integration and Unit Testing.
• I am well-versed in managing projects with diverse technological requirements, ensuring seamless integration and functionality across all components of the system. My experience with project management tools like Trello or Jira, along with my proficiency in technologies like Flutter, PHP, Laravel, MySQL, and AWS EC2, enables me to effectively oversee the development and deployment of complex software systems.

Dec 2022 – Feb 2023 · 2 mos · Delhi, India · Hybrid

• One of our notable projects is Central.phonon.io, an UCaaS solution tailored for the banking and airline sectors in the Indian market. This project utilizes Angular Dashboard, SpringBoot for API and AGI, MySQL, Python, and Metabase for Reports, showcasing our expertise in integrating cutting-edge technologies to deliver exceptional solutions.

Nov 2021 – Sep 2022 · 10 mos · Delhi, India

• Digital Transformation at Haldirams: My involvement in the digital transformation at Haldirams has been pivotal, involving the infusion of cutting-edge technology into the quick service restaurant (QSR) sector, digitizing front and back office operations, elevating customer experiences, and unlocking e-commerce capabilities.
• Platform Expertise: I am proficient in a comprehensive technology toolkit spanning AzureADO, Azure DevOps, Magento2, GraphQL, Unicommerce (OMS), Navision, SAP (PIM functionality), Kubernetes, React Native, and MySQL.

Sep 2019 – Sep 2021 · 2 yrs · noida

• Ninjadialer and VirtualMentor: I led the development of a sophisticated contact center, CRM, and lead management solution tailored for the insurance sector. This multi-tenant platform featured insurance-specific Robo dialers, health Robo dialers, and recruitment dialers, streamlining contact management, appointments, scheduling, agent management, recruitment, underwriting, and policy plan documentation. Technologies used included FreeSWITCH, Asterisk, Opensips, Angular, Node.js, and MySQL, with Agile Scrum methodology guiding the implementation.
• Nexcon: I oversaw the development of a contact center and CRM solution tailored for the real estate industry, incorporating VoIP broadcasting, IVR, campaign setup, DID management, and DNC management. This solution catered to real estate agents, featuring bulk lead uploads, lead management, and FreeSWITCH server integration. Technologies used included FreeSWITCH, Angular, MySQL, and Codeigniter, with Agile Scrum methodology guiding the development process.

Oct 2018 – Sep 2019 · 11 mos · remote

• The core objective of this project is to provide robust solutions that underpin the management of public infrastructure systems encompassing water, waste, air, and land quality. By doing so, the national safety paradigm is elevated to a new standard. For comprehensive details, please visit the official website: o-p-s.net.
• Throughout the project's lifecycle, an agile Scrum methodology was meticulously adhered to, facilitating the phased implementation of initiatives through distinct sprints. The management of these endeavors was efficiently coordinated through platforms such as Basecamp, Trello, and GitHub.

Jun 2015 – Sep 2018 · 3 yrs 3 mos · Noida

• ISL Management Service: A cloud-based system designed to assist companies in managing their houses, consumers, and staff. Leveraging Laravel for the backend and ReactNative for the mobile app, this solution ensures seamless access and data entry for staff. Key features include quick logins, streamlined house selection, and consumer information tracking, alongside a super admin component for company management.
• Gochurchitup.com: This initiative focuses on a ReactNative mobileApp that connects to a server to fetch church event information. Events are categorized, and churches can input their details via a website. The app's functionalities are structured around user location and preferences, with a super admin setting event costs and radius criteria for notifications.
• Becketts Farm: A native Android and iPhone app, this project involves a SpringBoot-based API and backend admin dashboard. The app is tailored for restaurant management, featuring asset management, menu updates, and content administration. The backend is powered by SpringBoot, while the app is developed using Java Android SDK and ObjectiveC.
• cx-survey.com and ooberlawn.com: These projects involve a Laravel-based backend and API, coupled with a hybrid mobile app for Android and iPhone developed using Ionic. The apps cater to specific needs, showcasing my ability to adapt to various project requirements and technologies.
• In addition to these projects, I've contributed to several other ventures, including numnu.com, bustiket.com, bellinity.com, inviopresenze.it, business-expert.github.io/smart-docs-testing (a Jekyll-based Wiki), western-printer.co.uk (a WordPress-based project), casebuildr.com, and find-an-attorney.casebuildr.com (directory listings of lawyers).
• My experiences underscore my proficiency in managing multifaceted projects across different technological domains. I am confident that my skills and dedication will be invaluable to any project or team I am a part of.

May 2012 – Aug 2015 · 3 yrs 3 mos · Noida, Uttar Pradesh, India

• During my tenure at ArxMind as a Project Manager, I've been entrusted with a spectrum of project responsibilities, including budget management, risk assessment, dependency tracking, change control, and overseeing end-to-end project execution. I've played a pivotal role in creating project charters, proposal documents, statements of work (SOW), non-disclosure agreements (NDAs), project plans, work breakdown structures (WBS), sprint plans, and task allocation among development teams.
• My leadership has been instrumental in directing projects in diverse technologies, including PHP, Ruby on Rails, ASP.NET MVC, SharePoint, and Classic ASP. Some notable projects under my management include:
• Aiclub.com.hk: Orchestrated the development of a custom PHP MVC-based platform housing multiple role-oriented systems for user and task management.
• Dragonusaonline: Undertook a comprehensive overhaul of this project, transitioning it from a Classic ASP-based website to a robust ASP.NET, C#, HTML5/CSS3, and SQL architecture, resulting in enhanced server performance.
• Panda Dental Software: Managed the development of various modules for this dental software, leveraging ASP.NET, C#, and SQL Server technologies.
• TTWA.it: Successfully coordinated the creation of a travel booking system for hotels, coupled with a police verification component.
• Hotel Delivery Management System: Oversaw the design and implementation of a system facilitating hotel food delivery, encompassing order tracking capabilities.
• Swimsweats.com: Led the development of this Prestashop-based e-commerce platform, crafting its frontend and tailoring functionalities to align with diverse product variations and designs.
• Crocrm.info: Directed the creation of a comprehensive CRM system tailored to insurance companies, utilizing ASP.NET, SQL Server, and C#. The system catered to handling new leads and included an account management component
• Lettermail: Managed the conception and execution of a sophisticated mail management system

Apr 2010 – Apr 2012 · 2 yrs

• I have spearheaded various technical initiatives encompassing Android and iPhone app development, PHP-based solutions, .NET-based projects, and Ruby on Rails-based development.
• Furthermore, I've played a pivotal role in amplifying the company's new business ventures by an impressive 400%. This achievement involved meticulous work on project proposal documentation, iteration planning, direct client communication, and effective project management.

Nov 2007 – Dec 2008 · 1 yr 1 mo · Noida Area, India

• I successfully carried out the entire sales cycle, managing business development for website development in PHP, ASP.NET technology stacks, and the SEO domain within the international market.
• My role encompassed analyzing SEO requirements, implementing effective strategies, executing search engine optimization techniques, optimizing web pages, and managing off-page optimization efforts.
• I handled diverse tasks including website requirement analysis, documentation, and the design of wireframes using tools like Excel sheets and Visio. Additionally, I managed projects from initiation to completion, ensuring seamless execution and effective milestone management.
• Notable projects under my management include Xlocal.co.uk, a website builder system, and noidaview, a search engine for Noida with integrated business listings.

Nov 2006 – Jul 2007 · 8 mos

• I've gained experience in the software testing domain, where I oversaw the testing of VB, .NET, and J2EE technology stacks. My expertise includes various facets of testing, such as designing manual test cases, conducting web testing, performing database testing, executing black box testing, and managing regression testing.
• Furthermore, I possess proficiency in UI testing, functional testing, utilizing USE cases, and working with UML diagrams to ensure comprehensive and effective software testing.

Mar 2003 – Sep 2003 · 6 mos

• SOFTWARE: Visual Basic 6.0 with MS- Access on Window 98, Reporting on Excel
• DESCRIPTION:This project revolves around the creation, design, and execution of an Accounting System tailored for Thrift & Credit Societies. The system is designed to generate a range of reports, including General Ledger, Personnel Ledger, Summary Report Balance Sheet, and more. It features the capability to add and modify data within the database. Additionally, the project enhances user-friendliness and utility through diverse inquiry options and report functionalities.