Sep 2023 – Present · 2 yrs 9 mos · On-site

• Key Projects
• Leading UK Dairy Company – AI Readiness Assessment, Use Case Discovery & ROI Prioritisation
• 1) Conducted cross-functional AI & analytics maturity assessment to identify process inefficiencies and data bottlenecks
• 2) Led use case discovery & prioritisation workshops to evaluate feasibility & business value; selected 3 high-impact use cases
• 3) Developed ROI-backed business cases, KPI frameworks, and a phased AI adoption roadmap aligned to customer growth strategy
• UK based Real Estate MNC – AI-powered Analytics Product Strategy & Roadmap
• 1) Led strategy for AI-enabled carbon analytics, enabling scenario modelling and automated insight generation for sustainability
• 2) Conducted design-thinking workshops with business to translate goals into user journeys, product features, and workflows
• 3) Defined common data models & reusable features reducing time-to-market by 30% and establishing a scalable foundation
• Global eCommerce Giant – Intelligent Automation & Process Optimisation Roadmap
• 1) Led global HR process automation across regions, delivering 14.7% ROI through OPEX savings & improved employee experience
• 2) Owned the feature roadmap and delivery lifecycle; ensured alignment with accessibility and localization norms across features
• 3) Aligned design, development, and program teams to deliver a unified, scalable platform to meet country-specific process variants
• Global Engineering Non-Profit – Analytics Product Management
• 1) Led analytics product discovery and definition, translating business priorities into technical requirements for UX, dev, and testing
• 2) Defined persona-based ML-assisted insight workflows & delivered an advanced analytics platform offering 360° customer views
• 3) Created process flows, Figma prototypes, user stories and acceptance criteria enabling structured development in Agile teams

May 2021 – Sep 2023 · 2 yrs 4 mos · On-site

• Global Insurance MNC – Data & Platform Modernisation Strategy to Enable AI Adoption
• 1) Unified fragmented broking platforms (Acturis, JetFile, etc.) to create a single source of truth, establishing the data foundation required for future AI-enabled underwriting, pricing, and customer servicing
• 2) Defined data governance, integration standards, and operating controls to ensure that structured and clean data could be consumed by analytics and AI workflows in later phases
• US Based Hi-Tec MNC – Divestiture & IT Separation Planning
• 1) Led IT divestiture strategy and execution blueprint covering applications, data, infrastructure, and global processes
• 2) Built a global divestiture playbook covering enterprise applications, data, & process separation, aligning to new business models
• 3) Delivered an execution roadmap aligned to budget, ROI targets, data handover plans, and business-continuity controls

Jan 2020 – May 2021 · 1 yr 4 mos · On-site

• Product & Tech Strategy | Customer Experience (CX) | Business Model Transformation
• Focused on transforming business models and customer experience strategies:
• Customer Experience Strategy (US-based Utilities MNC):
• Led design thinking-based discovery sessions, mapping customer pain points and building a digital CX adoption strategy by analyzing service requests and sales funnels. Developed a go-to-market strategy addressing capability gaps.
• Business Model Transformation (Hi-Tech Org):
• Developed a strategic roadmap for transitioning from Lead-to-Revenue processes to an as-a-Service business model, identifying process and technology gaps across the value chain.
• Procurement Process Re-engineering (Global SaaS MNC):
• Conducted discovery sessions and identified 30+ process gaps, creating an opportunity catalogue for standardizing procurement processes and reducing turnaround times to 8 days.

Jul 2017 – Jan 2020 · 2 yrs 6 mos · On-site

• Account Management | Technology & Services Sales | Consultative Sales
• Managed strategic accounts and drove large digital transformation deals for major global clients:
• Enterprise Sales (e-Commerce and CPG):
• Led the sale of a $4.5M RPA solution for an e-commerce leader, optimizing offer lifecycle processes and improving operational efficiency.
• AI and Machine Learning Solutions (Hi-Tech Giant):
• Secured a $3M deal for product enhancements using AI and ML, proactively developing a product features roadmap aligned with business goals.
• GDPR Solution (Global Tech Giant):
• Developed an end-to-end GDPR compliance solution, integrating AI, ML, and analytics to address data quality and governance challenges, securing a $1.5M deal.