Sep 2021 – Present · 4 yrs 8 mos

• Enhanced sales team efficiency by proactively scheduling customer appointments, providing up-to-date sales materials, and streamlining communication processes, which reduced administrative tasks by 15%. Managed all incoming sales inquiries via phone, email, and chat, resolving customer issues, coordinating delivery schedules, and organizing 50+ marketing events per quarter. Processed customer orders received via phone, email, and mail, verifying pricing accuracy, applying discounts, and ensuring order completeness to minimize errors and delays. Oversaw the entire order fulfillment process, from order entry to shipment, ensuring adherence to customer specifications and achieving a 90% on-time delivery rate. Facilitated seamless communication and collaboration between sales, marketing, logistics, and finance departments to resolve customer issues, expedite order processing, and optimize delivery schedules. Collaborated with sales and product development teams to align marketing campaigns with sales goals and product launches, ensuring consistent messaging and maximizing campaign effectiveness. Developed and maintained a comprehensive sales record system, generating weekly sales reports, analyzing sales data, and providing accurate financial information to the finance department to support forecasting and decision-making. Onboarded and trained new sales staff on order processing systems, CRM software, and company policies, contributing to improvement in team efficiency. Managed the marketing budget, allocating funds across various channels (social media, advertising, events) and tracking expenses to ensure efficient resource utilization and maximize ROI. Developed and implemented marketing strategies to enhance product appeal, increase brand awareness, and drive customer acquisition through online and offline channels. Ensured compliance with company policies and sales regulations throughout the order processing and customer service lifecycle.

Sep 2021 – Nov 2025 · 4 yrs 2 mos

• Sales coordinator, data management, sales report, auditors, online sales, listing, online sales management, build relationships, market visit, inventory management,

Dec 2020 – Sep 2021 · 9 mos · Mumbai, Maharashtra, India

• E-commerce Manager at Qualiance International Pvt Ltd.
• www.silvertraq.com

Dec 2020 – Sep 2021 · 9 mos

• Managed end-to-end order processing, including order entry, shipment coordination, and delivery tracking, ensuring timely and accurate fulfillment. Optimized product listings on marketplaces with compelling product descriptions and keywords to enhance visibility and drive sales. Collaborated with sales and logistics to ensure accurate product availability information was displayed on online portals for marketing campaigns. Managed relationships with marketing vendors and logistics partners, negotiating contracts and ensuring timely delivery of marketing materials. Monitored and responded to customer feedback and inquiries on social media and online platforms, addressing concerns and maintaining a positive brand image. Assisted in reconciling marketing expenses and invoices, ensuring accurate budget tracking. Developed and executed promotional campaigns on marketplaces, coordinating with platform representatives to maximize visibility and drive sales. Generated reports (both Excel reports and Word document reports) on marketing campaign performance, website traffic, and sales data to analyze effectiveness and inform future strategies. Designed and created engaging visual content for Facebook and other social media platforms using Photoshop to enhance brand awareness and drive engagement. Scheduled and coordinated appointments with pharmaceutical clients to showcase product samples for bulk orders and corporate gifting, supporting sales efforts. Oversaw retail shop operations, including order management, inventory control, and customer service, ensuring efficient and smooth functioning. Monitored and managed warehouse inventory levels, ensuring accurate stock records and coordinating with logistics for efficient order fulfillment. Coordinated with logistics providers for product pickups and returns, ensuring timely and cost-effective transportation.

Aug 2018 – Oct 2020 · 2 yrs 2 mos

• E-Commerce Specialist
• Cataloging, Listing, Pricing, Reconciliation, Images Editing, Inventory, ETC......

Aug 2018 – Oct 2020 · 2 yrs 2 mos

• Managed end-to-end online sales operations, including product cataloging across in-house and marketplace portals, order processing, and customer service. Developed and optimized product listings, ensuring accurate inventory data and timely website launches. Coordinated with marketplaces on promotions and resolved vendor/logistics issues. Generated sales reports and used MS Excel/Google Docs for data analysis. Expanded the online presence of tea and coffee products and coordinated with sales promoters. Managed promoters in Modern Trade (MT) and General Trade (GT), and maintained detailed sales records.

Feb 2017 – Jul 2018 · 1 yr 5 mos · Mumbai Area, India

Feb 2017 – Jul 2018 · 1 yr 5 mos

• Handled order processing, product listings, and inventory coordination. Managed vendor/logistics issues and addressed customer complaints.

Mar 2015 – Feb 2017 · 1 yr 11 mos

• E-commerce Operations: Managed end-to-end e-commerce operations, including product listing and cataloging across multiple online portals, inventory management, order processing, and dispatch. Marketplace Management & Promotions: Coordinated with online marketplaces, developing and executing promotions to drive sales, and ensuring effective product presentation and timely launches. Vendor & Customer Relations: Handled communication with vendors and logistics partners to resolve issues, and addressed customer complaints to ensure satisfaction. Reporting & Digital Content: Generated reports for portals and management, utilized MS Excel and Google Docs for data management, and created Facebook posts using Photoshop. Managed the category-wise assortments of the products on In-house Portal (www.packmybag.in) & (www.viaggitravelworld.com) & other Market Place Portals.

Jun 2012 – Jul 2013 · 1 yr 1 mo

Jun 2012 – May 2013 · 11 mos

• Professionally handled incoming customer calls, demonstrating strong active listening skills to fully understand and address customer needs. Communicated effectively with customers to provide tailored solutions and recommendations, ensuring a positive and helpful interaction. Served as a knowledgeable resource for customers, delivering clear and concise information about bank policies, procedures, and service offerings.