Nov 2024 – Present · 1 yr 6 mos · On-site

• Focuses on finding franchise partners, launching outlets, and ensuring standards.

Oct 2022 – Present · 3 yrs 7 mos · Oslo, Norway · Hybrid

• Freelance project manager for transforming teams to turn productive with focused goals, removing obstacles with agile scrum or SAFe model.
• Streamlining maintenance model with ITIL.

Mar 2021 – Apr 2023 · 2 yrs 1 mo · Oslo, Norway · On-site

• In 2021 Mastercard completed the acquisition of the majority of Nets' Corporate Services businesses, adding account-to-account capabilities including clearing & settlement, instant payment infrastructure, bill payment & E-invoicing applications.
• Manage business process integration between MasterCard Payment Services & MasterCard.
• Participated in a workshop to extract IT services from Nets Norway for MasterCard integration.
• Lead change management efforts By coordinating with Scrum Masters for a smooth transition. Reports project board on merger status on portfolio level.
• Maintaining governance and process for Transition Service Agreement (TSA) with Nets.

Mar 2020 – Mar 2021 · 1 yr

• Participate in transition workshops to carve out Corporate services processes from Nets Norway to create Centurion As process to merge in Mastercard.
• Establish structure to create new Organization Centurion As process plan to integrate with Mastercard processes once merger is approved.
• Coordinate with tech SPOC at Nets for process transfer to Centurion.
• Coordinate with non tech departments for process transfer and update for new organization.
• Communicate and track transformation at regular intervals as per plan.
• Report to both organization with status report on process and documentation status
• Define current and future coordination points and process within Nets and Mastercard.
• Analyse governance framework to be used for Centurion and integration process with Mastercard.

Jul 2019 – Mar 2021 · 1 yr 8 mos

• Heading customer delivery for Bankart Slovenia, Nexi Italy, GIRO Hungary & Nordics Clearing solution.
• Coordinating with business and IT to ensure continuous communication for complex delivery setup.
• Product quality alignment with stakeholders.
• Improving processes for delivery & release to ensure timely delivery.

Aug 2018 – Jul 2019 · 11 mos

• Streamlining Release Process across clearing portfolio.
• Agile process review and improvements in release process.
• Release dashboard monitoring
• Release roadmap planning & tracking in portfolio
• Communicating and corodinating business value for release
• Gate keeper for releases

Aug 2018 – Jul 2019 · 11 mos

Aug 2017 – Present · 8 yrs 9 mos · Vulkan, Oslo, Norway · Hybrid

• Freelance Project Manager, Board of Director, Agile Consulting Parag Shrivastava (ENK) Aahar AS
• Jan 2019 - current
• Governance & Compliance: Provide oversight to ensure ethical & legal operations. & compliance with laws & standards
• Strategy and Risk Management: Providing strategic direction that recommends & performs risk analysis. Including HSSE protocols & staff training. Report CEO & board members on status, risk register, issues & resolution plan.
• IT Consulting: Currently consulting on restaurant automation. Use of IT solutions, robotics & digitization Using the Scrum Process to Improve Customer Service

Jan 2017 – Jul 2018 · 1 yr 6 mos · Oslo, Oslo, Norway

• Working with Infront Finance to collaborate & communicate with complete IT Organization to help driving goals to be Europe top company.

Feb 2015 – May 2015 · 3 mos

• Responsible for the delivery of Pre-Study phase of BKAD & Avtale Giro projects to provide competitive proposal along with commercial quotations.
• Define scope for Pre-study project.
• Initiate and agree on work order scope with Vendor
• Management.
• Recruitment, team formation & project planning.
• Initiate & drive weekly progress meeting.
• Mitigate risks & challenges during execution.
• Set team goals & groom for playback presentation.

Oct 2014 – Dec 2016 · 2 yrs 2 mos

• Responsible for the delivery of Project Initiation Document, project plan for Avtale Giro project and its execution.
• Initiate and agree on work order scope with Vendor Management.
• Estimation review and updating project plan based on lesson learnt(previous project).
• Accurate & timely reporting to project board.
• Project execution with prince 2 and implementation phase with agile methodology.
• Contract management and adhering to contractual obligations.
• Managing change management and addendum work order.
• Leading virtual team in offshore & onsite model.
• Managing diverse team of 9 FTEs in fixed prize/T&M model.
• Focus on time, cost & quality as per contract.

Oct 2014 – Mar 2015 · 5 mos

• Responsible for the delivery of Rewrite OCR Giro application from mainframe to Java and Unix platform.
• Focused on timely deliveries, quality & cost effectiveness for customers and employer.
• Reporting to project dependent Organizational steering groups.
• Improve scrum processes, stakeholder management and prince 2 processes to bring project on track.
• Contract management and adhering to contractual obligations.
• Liaison between IT Operations, Users, Senior supplier & external stakeholders.
• Managing change management and addendum work order.
• Leading virtual team in offshore & onsite model.
• Managing diverse team of 11 FTEs in fixed prize/T&M model.
• Responsible for migration strategy in complex environment for as is migration.

Feb 2013 – Sep 2014 · 1 yr 7 mos · KLM

• Successfully deliver high-risk projects to the agreed scope and budget.
• Identify and work effectively with key stakeholders on complex cross-team issues.
• Define delivery objectives and inspect progress regularly for all projects; provide coaching and direction when needed.
• Act in a mentor role for team and actively promote effective delivery skills.
• Prepare presentations, status reporting, and budgets for project planning to Client’s Team Manager.
• Driving quality Project Management standards and best practices across the clusters.
• Responsible for adherence to IT project management tools and processes across the clusters.
• Assists with testing for cross domain teams.
• Create and maintain system & process documents.
• Adhere to SLA for incidents & problems raised for support queues via standard monitoring tools (JIMS).
• Successfully implemented Agile Scrum framework in onsite offshore model and played Scrum master role.

Aug 2011 – Jan 2013 · 1 yr 5 mos

• Technical Integration for Retail (TIR) clients project was initiated after merger of Fortis bank Netherlands with ABN AMRO Bank in 2008-2009.TIR program was very critical and challenging for bank and its vendor where TCS played a critical & development vendor role for complete data migration in ABN AMRO systems. Internet banking project was at receiving end in this integration project chain to avail internet banking facility to migrated Ex-Fortis customers.
• PM on duty & coordinator for channels domain to drive any issues in data migration.
• Drive all high priority issues and report it in central team meetings with progress.
• Set up meetings with all stakeholders of cross domains & drive the teams to achieve desired design, technical goals to resolve integration issues.
• Monitor progress of channels domain in TIR & represent channels domain in client weekly & monthly progress meetings.

Apr 2010 – Jul 2011 · 1 yr 3 mos

• Credit and Risk Monitoring tool is an intranet application to monitor credit and risk conditions of Merchant Banking, Retail, Bedrijvan and Private client segments in ABN AMRO. Risk monitoring is based on signals provided by source systems to CTRACK daily. Collateral management is also part of CTRACK to help by Account manager (credit responsible) to ensure all pledge is met and if not follow up needs to be done. CTRACK also provides reports to account managers to monitor health of clients in their scope.
• Collect Business requirements from Business Analysts / Clients.
• Do feasibility study of the requirements and come up with IT solutions / design & impacts on existing system.
• Participate in Design calls with all stake holders, when a new project is initiated.
• Deliver high / low level designs & implement the changes in the application.
• Co-ordinate Development work between onsite and offshore teams.
• Prepare Test plan and Perform Unit and integration testing.
• Provide support to system / functional test teams once delivery has been made to test environment.
• Run complex query on production database for creating ad-hoc reports as per Business needs.
• Responsible for providing 3rd line support to the applications in production environment. Any downtime in the system MUST BE FIXED within the agreed SLA. So I am used to working in Stress environment and proposing solutions for critical jobs which are down in production.
• Analyse complex production issues if support team cannot resolve.
• Create and maintain system & process documents.
• Implemented Kanban methodology with in ABN AMRO CTrack project based on story point to hours calibrations approach for estimations & tracking

Sep 2008 – Mar 2009 · 6 mos

• My main responsibilities were to drive offshore team to finish production problem backlog for Internet banking team.
• Coordinate with different domains to close the problem for end user.
• Adhere to design and quality standard for solution.
• Review and test all production problems in Unit , System and ET test environment.
• Guide offshore team to resolve the problems in given timeframe to meet Service Level Agreement agreed with bank.
• Live deployment support for modules, change management and coordination for live testing.

Nov 2006 – Aug 2008 · 1 yr 9 mos

• My role involved taking care of enhancement and production support requests from business users, analyzing the new requirements and regular interactions with business group.
• Following were my key area of work:
• Impact analysis of the new requirement by client and change request on the existing programs.
• Designing (Low Level Design documents)
• Coding
• Testing
• Developing testing strategies for efficient and error free testing (like preparing Unit Test plans and doing Unit Test reviews).
• Implemented ITIL processes for maintenance team for incident and problem management