Sep 2021 – Jun 2023 · 1 yr 9 mos · Gurugram, Haryana, India

• Drove product and platform readiness initiatives to support Airtel’s 5G roll-out, coordinating changes across data
• pipelines, workflows, and operational tools.
• Built an AI-powered complaint intelligence platform reducing service request re-open rates from 21% to 8% and
• improving resolution speed by 67%.
• Owned improvements for a B2B AdTech SaaS platform, optimizing campaign workflows and increasing CTR by 10%.
• Collaborated with Data Science team to deploy AI models, improving prediction accuracy from 90% to 93%.
• Built NLP-powered enterprise application (LLMs) reducing business teams’ dependency on data analysts by 60%.
• Conceptualized and built ‘Location’ product projected to generate $2.5M ARR across Ads and Broadband business.

Apr 2020 – Sep 2021 · 1 yr 5 mos

• Built an organization wide BigData based data lake (0 to 1) to standardise all payment platforms across PayU and the acquired company; this accelerated the reporting availability to by 97%
• Built an engine which on real time calculates the revenue and cost for every transaction for the acquired company; this resulted in annual savings of $0.8Mn and 768 man-hours of efforts of the Fin-Ops team
• Platform built resulted in near real time availability of financial metrics to the business teams along with bringing down the cost of preparing the reports by 90%
• Use of the platform by several teams in the organization led to identifying revenue leakages worth $0.7Mn
• Identify and analyse existing manual processes, prioritize them and get them automated using a ML platform
• Developed real time dashboards for CxOs, Business and Sales team using PowerBI and QlikView
• Developed an in-house data platform which resulted in annual savings of $120K/year

Nov 2018 – Mar 2020 · 1 yr 4 mos

Aug 2016 – May 2018 · 1 yr 9 mos · Gurgaon, India

• Provide strategic insights, sales intelligence, competitor intelligence to sales teams for large and strategic deals
• Support BU heads with strategy formulation for achieving the short-term and mid-term goals of the Business Unit(BU)
• M&A support to help evaluate potential acquisitions and how they can complement Cognizant’s business
• Develop Go-to-market strategy for target accounts of Cognizant and identify business opportunities for these accounts
• Conduct Win-Loss analysis of Cognizant’s bids and provide insights to Global Sales Office
• Provide support to sales teams on how to target clients and improve our differentiation and positioning

Jun 2015 – Aug 2016 · 1 yr 2 mos · Gurgaon, India

• Business Analyst, Product Management and Pre-Sales
• Domain: Financial Services, Oil and Gas

Apr 2014 – May 2014 · 1 mo · New Delhi Area, India

• Developed GTM strategy for the enterprise division to extend the reach to customers for telecom products and services
• Evaluated penetration opportunity among target group
• Devised positioning, Account Planning, Communication and improve Sales team effectiveness

Jul 2011 – Jul 2013 · 2 yrs · Bengaluru Area, India · On-site

• Led end-to-end product qualification for SAP BI/BO applications, improving quality and reducing defects by 38% by identifying key pain points and driving UX enhancements.
• Designed and optimized SAP HANA data models, enabling 22% faster reporting performance and influencing roadmap decisions for analytics products.
• Deepened expertise in SAP CRM Marketing workflows, collaborating with business teams to align product features with customer needs and go-to-market (GTM) strategies.
• Architected SAP BW data models & validated them for SAP reporting tools, ensuring scalability and reliability.
• Engaged in workshops and discussions with SAP clients and partners to support the release of SAP BW on HANA.