Patrick Rousseau

Associate Consultant

Whangaparaoa, Auckland, New Zealand26 yrs 5 mos experience
AI Enabled

Key Highlights

  • 70+ successful implementations across three continents.
  • Expert in AI-infused Dynamics 365 solutions.
  • Proven track record in digital transformation leadership.
Stackforce AI infers this person is a SaaS and Digital Transformation expert with a focus on CRM solutions.

Contact

LinkedIn

Skills

Core Skills

Solution ArchitectureMicrosoft Dynamics 365Digital TransformationCustomer ExperienceProject Management

Other Skills

Pre-Sales ConsultingArtificial Intelligence (AI)Project DeliveryMicrosoft Power BIMicrosoft Power AutomateMicrosoft Power AppsBusiness DevelopmentMicrosoft Copilot StudioCustomer Relationship Management (CRM)Public SectorMicrosoft Power PagesRetailFast-Moving Consumer Goods (FMCG)TelcoImplementation Experience

About

I help organisations transform customer engagement, service operations, and business processes with scalable, high-impact, AI-infused Dynamics 365 and Power Platform solutions. With 70+ successful implementations across three continents, I specialise in turning complex business challenges into streamlined, scalable systems that drive efficiency, unlock insights, and support sustainable growth. As a Dynamics 365 Architect with a business mindset, I align strategy with execution — whether it’s global rollouts, high-stakes integrations, or rapid process reengineering. Core strengths: ✅ Architecting CRM & service solutions that reduce operational overhead and improve customer experience ✅ Hands-on solution architecture, implementation and adoption enablement for Microsoft Copilot Studio and AI Builder solutions, driving AI-led automation in enterprise processes. ✅ Leading delivery teams and multi-party projects with clear stakeholder alignment ✅ Transforming complexity into clarity, and technology into tangible business results Credentials: 🔸 Microsoft Certified Dynamics 365 and Power Platform Solution Architect Expert 🔸 Technical Leadership Development Program alumnus (Microsoft, 2022) 🔸 90-Day Mentoring Challenge graduate (Cloverbase, 2024) 🔸 Power Up program graduate (Microsoft, 2025) I’m always open to connecting with peers, leaders, and organisations to discuss CRM strategy, AI enablement, digital transformation, or Dynamics 365 architecture best practices. If you’re navigating a complex CRM challenge or exploring digital transformation, feel free to reach out. Visit my website: www.quantix.info

Experience

26 yrs 5 mos
Total Experience
3 yrs
Average Tenure
6 mos
Current Experience

Microsoft

Principal Consultant, AI Business Solutions

Nov 2025 – Present · 6 mos · Auckland, New Zealand · Hybrid

  • Providing technical insights and solution proposals for Dynamics 365 CE opportunities, assisting with project planning, identifying risks, and recommending mitigations.
  • Delivering Dynamics 365 CE and related agentic AI solutions that meet client objectives, manage tasks and timelines, and ensure quality standards are met. Translating requirements into system capabilities within the Dynamics 365 and AI ecosystem.
  • Building and maintaining strong client and partner relationships to enhance satisfaction and support successful adoption of Microsoft solutions.
Solution ArchitecturePre-Sales ConsultingArtificial Intelligence (AI)Microsoft Dynamics 365Project Delivery

Duco consultancy

Microsoft CE Practice Lead

Jul 2024 – Nov 2025 · 1 yr 4 mos · Auckland, New Zealand · Hybrid

  • Built a global Dynamics 365 Customer Engagement practice, managing a team of 6 consultants, both onshore and offshore, and working with other practices to maximise business outcomes.
  • Developed and implemented strategies to expand Duco Consultancy's client base and revenue, with anchor projects in New Zealand, Australia, the USA, India and Fiji.
  • Led the successful execution of digital transformation engagements in a variety of industries, including manufacturing, retail and the public sector.
Microsoft Power BIMicrosoft Power AutomateMicrosoft Power AppsMicrosoft Dynamics 365Solution ArchitectureDigital Transformation+3

Dxc technology

Principal Consultant | Business Architect

Aug 2023 – Jul 2024 · 11 mos · Wellington, New Zealand · Hybrid

  • Led the design process for Te Ara Manaaki, the Department of Internal Affairs' digital transformation program, digitising passport and citizenship applications to position New Zealand as a global leader.
  • Defined and implemented innovative solutions to streamline application and delivery processes and enhance both user and customer experience.
  • Collaborated with cross-functional teams to drive successful outcomes and deliver high-impact results using Dynamics 365 Customer Service and Microsoft Power Pages.
Customer ExperienceMicrosoft Power AutomateMicrosoft Power AppsSolution ArchitectureDigital TransformationCustomer Relationship Management (CRM)+3

Microsoft

2 roles

Principal Consultant | Architect, Industry Solutions

Promoted

Feb 2019 – Aug 2023 · 4 yrs 6 mos

  • Led as Principal Consultant | Architect, Industry Solutions at Microsoft, overseeing over 30 Dynamics 365 Customer Engagement and Power Platform projects in Europe, the Middle East, and Africa.
  • Spearheaded presales activities, served as a Functional Lead, and led Capability Pod teams to ensure successful project delivery.
  • Achieved significant milestones in project implementations, driving innovation and efficiency in enterprise solutions, specialising in financial services, manufacturing and the public sector.
Customer ExperienceRetailFast-Moving Consumer Goods (FMCG)TelcoMicrosoft Power AppsMicrosoft Dynamics 365+5

Architect, Microsoft Consulting Services

May 2017 – Jan 2019 · 1 yr 8 mos

  • Architected Dynamics 365 Customer Engagement and Power Platform projects in the EMEA region.
  • Contributed to presales activities and provided user support for Microsoft in the Greater Paris Metropolitan Region.
RetailTelcoMicrosoft Dynamics 365Solution ArchitectureFinancial Services

Fronde

Business Analyst

Mar 2017 – May 2017 · 2 mos · Auckland, Auckland, New Zealand

  • Designed business processes and gathered requirements for a large CRM implementation.
Implementation ExperienceAgile & Waterfall Methodologies

Intergen

Senior Consultant

Aug 2012 – Sep 2013 · 1 yr 1 mo · Christchurch, New Zealand

  • Led project teams in various industries (energy, retail, education) to design and implement complex Dynamics CRM solutions.
  • Analysed client needs and provided strategic solutions to optimize business processes.
  • Successfully managed the end-to-end project lifecycle, ensuring on-time delivery and client satisfaction.
Microsoft Dynamics 365Solution ArchitectureImplementation ExperienceAgile & Waterfall MethodologiesCustomer Relationship Management (CRM)

Prodware

Senior Consultant | Partner

Feb 2008 – Mar 2017 · 9 yrs 1 mo

  • Spearheaded the launch of Nerea's New Zealand subsidiary, overseeing all aspects of the expansion process, with a team of 4 consultants.
  • Managed multiple large-scale implementations of Microsoft Dynamics CRM, optimizing customer relationship management strategies.
  • Conducted in-depth business process analysis and change management to drive operational efficiency and enhance client satisfaction.
Customer ExperienceProject ManagementMicrosoft Dynamics 365Solution ArchitectureDigital TransformationImplementation Experience+3

International school of penang

Teacher of Business & Economics

Aug 2005 – Jun 2008 · 2 yrs 10 mos

  • Teaching International Baccalaureate Diploma Program courses (Business & Management; Economics)

Port moresby international school

Teacher

Jan 2001 – Aug 2004 · 3 yrs 7 mos

  • Teacher of Business, Economics and Modern Languages; Grade Coordinator; IGCSE Coordinator; Board Member

Endeco ltd

Managing Director

Jan 1999 – Dec 2000 · 1 yr 11 mos

  • Managed small business development projects, seminars, consulting assignments and proposal writing.

Morata foundation

Program Manager

Jan 1997 – Jan 1998 · 1 yr

  • Managed small business development programs in communities, including a micro credit scheme.

Aiesec

VP, Belgium/Venezuela

Jan 1994 – Jan 1996 · 2 yrs

  • Managed a global student exchange program.

Education

University of South Australia

MBA — Business Administration

Jan 2007 – Jan 2008

The University of Alabama

Graduate Certificate — International Marketing

Jan 1994 – Jan 1994

HEC Liège

Bachelor — International Relations

Jan 1988 – Jan 1993

Universidad Complutense de Madrid

Bachelor — Business Administration

Jan 1991 – Jan 1992

Athenee Maurice Destenay

Secondary education — Humanities: Latin & Greek

Jan 1980 – Jan 1987

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