Nov 2023 – May 2025 · 1 yr 6 mos · Hyderabad, Telangana, India · On-site

• Led and supervised four teams in the product lifecycle of equipment finance businesses for commercial clients in the industrial, technology, and agriculture sectors based in the USA.
• Collaborated closely with onshore stakeholders to develop comprehensive SLAs and SOPs tailored to meet the specific business requirements.
• Developed strategies to enhance process efficiency and streamline business delivery, leading to an improvement in adherence to critical quality parameters outlined in business SLAs.
• Delivered insightful presentations on process performance metrics and KPIs to the leadership team; this facilitated informed decision-making, leading to an improved in resource allocation efficiency.
• Spearheaded change projects to identify inefficiencies, streamline workflows, and automate manual and error-prone processes, resulting in cost savings.
• Identified synergies between cross-functional teams in order to improve the resource utilization.
• Performing end-to-end risk identification and control implementation by conducting RCSA exercises.
• Championed Lean and Six Sigma practices, fostering continuous improvement to improve TAT and process cycle time.

Jul 2020 – Dec 2023 · 3 yrs 5 mos · Chennai, Tamil Nadu, India · Hybrid

• Directed the seamless execution of deal setup and loan servicing processes for large corporations and financial institutions in LIBOR and RFR spaces, driving a $10 million revenue increase.
• Successfully managed a diverse portfolio of syndicated and bilateral loans across 12 geographies in Asia, 6 regions in EMEA, and the USA, catering to clients in the consumer, real estate, manufacturing, pharmaceutical, energy, and IT sectors.
• Led a team of 15 professionals to cater to the diverse needs of over 500 large corporations and financial institutions, managing facility sizes spanning from $1 million to $1 billion.
• Instrumental in driving a remarkable 20% surge in monthly deal closures by demonstrating expertise in all aspects of loan production, servicing, pre-closing, processing, and monitoring for syndicated and bilateral products.
• Implemented an operational framework centered on KPIs and KRIs, which led to a measurable improvement in KPI attainment rates by 15% and a reduction in risk exposure, as evidenced by a 20% decrease in critical KRIs.
• Implemented rigorous daily cash and position reconciliations, coupled with prompt resolution of discrepancies, resulting in a substantial reduction of daily non-receipts by $2 million.
• Drive change initiatives by identifying automation opportunities and refining SOPs, processes, and controls, yielding a 20% reduction in processing time and a 15% increase in productivity.
• Boosted Turnaround Time (TAT) by 40% through meticulous analysis, identifying operational gaps, and eliminating redundancies in processes; these improvements resulted in a cost savings of 3 FTE equivalent to $50K.
• Enhanced RFT by 10% via strategic deployment of process and soft skills-based training initiatives to address skill gaps
• Devised operational strategies and executed a phase-wise transition of 200+ customers from LIBOR to RFR, ensuring uninterrupted service delivery and maintaining the highest standards of customer satisfaction.

Apr 2019 – May 2019 · 1 mo · New Delhi Area, India

• Reviewed a sample of 1000 chasers, identifying the root causes of those, which accounted for 30% of total complaints.
• Recommended communication strategy to address potential information gaps, resulting in a 20% decrease in customer service response times and a 15% increase in customer satisfaction scores.
• Suggested a chaser tracking mechanism by streamlining the concern journey, leading to a 30% improvement in issue resolution times and a 25% decrease in customer follow-up inquiries.

Jul 2018 – Mar 2020 · 1 yr 8 mos

• Facilitated in fetching consulting projects for the team and their allocation to candidates based upon their expertise and interests.
• Collaborated with global partners to recruit new students into Share community across global institutions in Canada and Europe.
• Organised trainings to junior ShARE batch at IIM Indore by liaising with stakeholders from different geographies and drafed the training plans on consulting modules

May 2018 – Jul 2018 · 2 mos · Hyderabad Area, India

• Promoted Seller nest & ensured successful onboarding of the vendors to our platform which is a B2B aggregator in e-commerce
• Managed the marketing and sales activities in collaboration with respective teams to ensure fast growth of the company
• Collaborated with other Start-ups with in the Value chain like Logistics partner for efficient functioning of the supply chain

Nov 2016 – May 2018 · 1 yr 6 mos · Hyderabad Area, India

• Acted as a Scrum team member for web and mobile application development, contributing to a 20% reduction in defect density by assessing functional requirements and developing comprehensive test scenarios.
• Presented bugs and defect progress to key business stakeholders during sprint reviews, resulting in a 15% increase in defect resolution efficiency and a 10% improvement in sprint delivery timelines.
• Received client appreciation for spearheading the browser compatibility testing module, resulting in a 40% reduction in post-release defects and a 20% increase in user satisfaction ratings.

May 2015 – May 2016 · 1 yr · Warangal Area, India

• Budgeted, documented and audited INR 1Cr for Technozion ( Tech Fest of NITW) with footfall over 10000