Apr 2022 – Oct 2024 · 2 yrs 6 mos · Bengaluru, Karnataka, India · Hybrid

• Worked as trusted advisor to the customers on fine-tuning their learning and development strategies, and ensuring the success and scaling of the account.
• Managing multiple client relationships concurrently to build Adobe’s relationships by providing guidance, and advice, on ways to deliver value from the product.
• Interacting with a broad level of client contacts – from Learning Managers to CLOs and Directors, present complex information in a clear manner. Customer meetings for cadence meetings, and strategic business reviews to drive customer health.
• Identifying opportunities to both upsell & cross-sell on your accounts.
• Serving as a customer-facing advocate internally within the Adobe team – working to develop the product with insights from the clients.
• Planning delivery based on internal KPIs; achieving higher product adoption, customer satisfaction, and overall health scores.
• Managing product and technical queries, support issues, and escalations from the customer on my portfolio of accounts.
• Produce regular status, and quarterly activity reports to Adobe leadership
• Driving the customer to the lifetime value through greater advocacy and reference-ability

Feb 2021 – Mar 2022 · 1 yr 1 mo · Bangalore Urban, Karnataka, India

• Maintaining and building rapport with Education institutions, Partners & corporate clients so as to ensure optimum customer acquisition, retention, and revenue generation from sales.
• Majorly focused on New-Age banking solutions for educational institutions, tutors, coaching centres & partners.
• Maintain relationships with portfolio Partners, customers and manage to upsell and cross-selling various products.
• Helping businesses to automate banking solutions like API – Banking, UPI, and other Digital Banking solutions.
• Developing effective marketing strategies and plans to make sure partners communicate the features and benefits of new products to the end customer.
• Co-ordinating with various other teams internally to maintain and manage various sale cycles of the customers or partners (Acquisition, Onboarding, KYC completion, Risk Verification, Training and Retention).
• Developing customer trust, high relationship attributes which results in referrals.
• Also working on driving the sales to generate Cross border transactions through the partners/merchants/customers

Apr 2020 – Jan 2021 · 9 mos

• Responsible for Direct Sales of internet based recruitment solutions, End to end Hiring solutions & High-End Online Branding Solutions, with predetermined targets and growth.
• New Business Development:
• 1) Involved in business development activities and acquisition to new corporate clients by selling net based recruitment solutions.
• 2) Handling the complete sales cycle right from cold calling, prospecting, client acquisition, negotiation, closure, documentation, client servicing, cross selling, up-selling and client retention.
• 3) Understanding the Client’s requirements and pitching the products accordingly.
• 4) Assisting the clients in the end to end recruitment process.
• Account Management:
• 1) Responsible for client relationship management and revenue generation from an assigned set of major corporate accounts by ensuring them utmost customer satisfaction.
• 2) Renewing annual and term deals with clientele and upgrading them to better and more effective solutions and generate incremental business/revenue.
• 3) Accessing the recruitment and business needs of clients through regular interactions and customer support to build a healthy and warm association thereby improving possibilities to expose clients to more valuable products/services and conduct up selling.
• 4) Liaisoning with Key executives such as Directors, Vice Presidents, General Managers, Finance and HR Heads of organizations.
• Customer Service / Customer Operations
• 1)Providing effective resolution to customer queries and improving relationships with the customer by anticipating future customer requirements, thereby ensuring a positive customer experience.
• 2)Ensuring high quality services, resulting in customer delight and optimum resource utilization.
• 3)Training end users on the products ensuring right hiring.

Apr 2019 – Mar 2020 · 11 mos

Dec 2017 – Mar 2019 · 1 yr 3 mos

Apr 2017 – Jun 2017 · 2 mos · Bengaluru Area, India

• 1) Market survey of the target segment in regions assigned for Bangalore
• 2) Post the survey, a strategic report of activities to attract the crowd into the NestAway system.
• 3) Aimed to create brand awareness in young working professionals
• 4) Aimed to generate leads for the Hostel Requirement Project and College Activation Project

Feb 2017 – Feb 2018 · 1 yr · Bengaluru Area, India

• 1) Head of all student bodies on campus
• 2) Head of all student forums
• 3) Responsible person to host external corporate events
• 4) Responsible for smooth functioning of Student Council
• 5) Presided over batch meetings
• 6) Bridge between faculty and students