Oct 2024 – Present · 1 yr 8 mos · Ann Arbor, Michigan, United States

Mar 2022 – Apr 2024 · 2 yrs 1 mo

• At NoBroker Technologies, I managed the P&L for the supply function across six cities, leading a 250-member team and overseeing 300K monthly ads, resulting in $20M in incremental annual revenue. I implemented remote work models and tier-2 city hiring strategies, reducing operational costs by 50%.
• By optimizing digital marketing strategies, I achieved 30% cost savings, which played a pivotal role in moving the business unit to profitability. Additionally, I redefined our approach to returning customers, simplifying their journey and eliminating resistance points, leading to a 5x increase in customer response rates.
• Leveraging data analytics, I developed tailored customer retention plans, which generated $1.5M in additional annual sales. During my journey with NoBroker, the company evolved from a $50M startup into a unicorn.

Aug 2020 – Mar 2022 · 1 yr 7 mos

• I streamlined the customer onboarding process by reducing drop-offs by 50% and onboarding time by 75% through time-motion analysis. I also established a high-value property listing pipeline, resulting in 12,000 new listings annually. During the lockdown, I implemented innovative solutions like virtual property tours and post-paid plans, driving a 100x sales growth in 10 months.

Sep 2018 – Aug 2020 · 1 yr 11 mos

• I transformed call center operations by automating processes, reducing outbound calls by 80%, and achieving INR 20M in annual savings. I also developed cross-functional teams to capitalize on ancillary revenue opportunities, increasing business unit revenue by 40%.

Sep 2017 – Jul 2018 · 10 mos

• As an Associate Manager - Projects at Dr. Reddy's, I led transformative initiatives aimed at improving operational efficiency, safety, and compliance across the manufacturing facility. Managing a $10M project budget, I successfully drove multiple high-impact projects that resulted in significant operational improvements.
• Spearheaded a $5M safety initiative that enhanced safety protocols for critical equipment like centrifuges and reactors, leading to a measurable reduction in workplace incidents.
• Optimized facility layout by relocating the warehouse, resulting in a 10% reduction in production times. Additionally, I modernized clean room systems, cutting maintenance requirements by 25%.
• Streamlined compliance efforts during FDA audits by preparing detailed Standard Operating Procedures (SOPs), ensuring seamless alignment with US and Japanese regulatory requirements.
• One of my key successes was leading a high-risk equipment optimization project that reduced the critical shutdown period from 18 to 14 days, which in turn boosted production capacity by 15%.
• Key Achievements:
• Initiated a Six Sigma project that reduced non-core inventory by $1M, leading to $100K in annual savings on handling costs.
• Innovated cost-saving strategies by repurposing process equipment, significantly reducing procurement lead times while driving cost efficiency.
• Led the procurement and installation of hoists and clean room equipment, improving material handling efficiency and operational throughput.

Sep 2016 – Sep 2017 · 1 yr

• In my early role as a Graduate Engineer Trainee, I was deeply involved in the technical and operational aspects of plant maintenance. My key responsibilities included:
• Daily maintenance of the manufacturing plant, ensuring smooth operation and minimal downtime.
• Assisting in the budgeting, procurement, and execution of hoists for material movement.
• Supporting the installation of clean room centrifuges and reactors, contributing to plant upgrades and improved safety standards.
• This role gave me a strong foundation in plant operations, safety protocols, and technical project execution, which I later leveraged in my role as Associate Manager.