Jan 2022 – Jan 2025 · 3 yrs · On-site

• Developing hiring strategies aligned with AOP and overseeing end-to-end recruitment, including lateral and campus hiring.
• Oversee a diverse workforce of 1,500+ professionals spanning Sales, Operations and the Contact Center.
• Led leadership hiring, comprising 10% of total headcount, fully self-sourced to reduce overall hiring costs by 60%.
• Reduced agency support from 100% to 20%, with referral at 20%, leading to significant cost savings.
• Establish and track monthly OKR, KRA and KPI metrics to ensure objectives are met, focusing on TAT, productivity and cost.
• Address IR/ER issues through effective conflict mediation and comprehensive investigations.
• Increased retention through engagement and retention initiatives, with 55% of the workforce exceeding 2.5 years of tenure.
• Enhance experience by refining policies, processes, compensation, benefits, reward and recognition programs.
• Implement talent strategies to develop future leaders and promote knowledge sharing and skill development.
• Facilitated cross-skilling and upskilling initiatives by leading the MSME Certification and LinkedIn Learning programs.
• Implemented Individual Development Plans (IDPs) to support employee growth and align with organizational goals.
• Ensured compliance with labor laws, statutory adherence and implemented Darwinbox to streamline operations.

Sep 2019 – Dec 2021 · 2 yrs 3 mos · On-site

May 2017 – Sep 2019 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• Led end-to-end lateral and campus hiring (mid to senior level) for Amazon logistics.
• Led the annual recruitment of 300 mid-senior level professionals for ATSPL.
• Define and execute recruitment priorities for business needs.
• Maintaining 2 and 5 candidate promises along with Interviews and skills database in Amazon Hire and iCIMS.
• Handle a full life cycle of recruitment, including sourcing, screening, interview processing, negotiation and onboarding.
• Managed employee relations, grievances and retention efforts for the last-mile workforce.
• Led the recruitment and training of 10,000 blue-collar employees annually for seasonal events, including the Republic Sales, IPL, Summer Peak, Freedom Sale and Great Indian Festival.
• Tracked and maintained headcount, recruitment database and evaluated the performance of staffing partners.
• Led PMS, including coaching, feedback sessions and career development plans through IJP.
• Ensured compliance with labor laws and policies, mitigating risk and fostering a positive workplace culture.

Dec 2016 – May 2017 · 5 mos · Bengaluru, Karnataka, India

• C2H (contract-to-hire) staffing for MNC clients.
• Provided end-to-end IT recruitment solutions across various technologies, ensuring alignment with client requirements and project timelines.
• Set clear expectations with candidates and ensure a positive experience throughout the process.
• Managed candidate tracking and MIS reporting, leveraging data analytics to optimize recruitment processes and drive continuous improvement.

Jun 2015 – Nov 2016 · 1 yr 5 mos · Tumkur, Karnataka, India

• Design and implement an overall recruiting strategy for the Job fair and campus hiring.
• Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule.
• Provide analytical and well documented reports to the rest of the team.
• Act as a point of contact and build influential candidate relationships during the selection process.
• Promote the company's reputation as “Best place to work”.