Piyush Singh

Operations Associate

New Delhi, Delhi, India7 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Expert in KYC and AML compliance processes.
Proven track record in fraud detection and prevention.
Strong customer service and relationship management skills.

Stackforce AI infers this person is a skilled professional in Fintech and Customer Service sectors.

Contact

Skills

Core Skills

Anti-money LaunderingFraud DetectionBilling ProcessCustomer ServiceCustomer SatisfactionKyc VerificationCustomer Relationship ManagementSales

Other Skills

AMLAccountingAccounts Receivable (AR)Agile MethodologiesAgile Project ManagementAnalytical SkillsBank ReconciliationBody LanguageBusiness WritingCase ManagementCash CollectionCommunicationCryptocurrencyCustomer Due Diligence (CDD)Customer Relationship Management (CRM)

About

◉ Meet expectations at juggling multiple tasks and working under pressure. Good industry experience includes Healthcare, Neo-Banking, Startups and BPO-IT(MNCs). ◉ Have Complete Knowledge of transaction monitoring and suspicious activity report process. ◉Contributing to the effective implementation of anti-money laundering/ KYC procedures for due Diligence customers, Trust and partnership, and regulatory compliance. Knowledge of perform customer risk assessment, Transaction monitoring, Knowledge of tools like Zendesk and Salesforce CRM. ◉ Goal-oriented individual with a pleasant personality and a tenacity that knows how to meet or exceed daily and monthly quotas and capable of maximizing brand awareness ◉ Communication: Friendly, outgoing, and charismatic personality well suited for a fast paced, customer service oriented

Experience

7 yrs 1 mo

Total Experience

1 yr 2 mos

Average Tenure

1 yr 11 mos

Current Experience

Wns

Senior Associate- Fraud Analyst

Jul 2024 – Present · 1 yr 11 mos · Gurugram, Haryana, India · On-site

As a risk operations specialist, I monitor and resolve high-risk
transactions and handle KYC and AML compliance standards.
My skills include fraud analysis and identification, onboarding
clients, and risk queue management.
Monitors queues and resolves high-risk business transactions
with in-depth research and investigation.
Onboards clients by adhering to KYC, AML, and regulatory
standards.
Performs fraud analysis to identify potential fraud and
account takeover risks.
Experienced in various risk operations queues such as global
fraud investigation and underwriting.
Independently resolves complex issues and takes appeals
from merchants and end users.
Conducts KYC checks and validates documents, business
nature, and potential sanctions or PEP involvement.
Skilled in analyzing charge retry behavior to prevent
fraudulent activity

AMLAnti-Money LaunderingCase ManagementFraud DetectionFraud InvestigationsFraud Prevention+3

Teleperformance

Billing Assistant

Aug 2023 – Apr 2024 · 8 mos · Gurugram, Haryana, India · On-site

Working for one of the largest Home security service provide Company in USA name ADT( American District Telegraph)
. My job role was to help the clients and customers with their billing queries which include renewable of contracts, approving and providing credits and refunds.
Help the customer by explaining about Total and past due bills and Invoice/transactions verification.

Salesforce CRMBilling ProcessInvoice VerificationCustomer Service

Bt group

Business Service Support Advisor

Apr 2020 – Feb 2022 · 1 yr 10 mos · Gurugram, Haryana, India · Hybrid

Working with the part of an engineer support team based in the United Kingdom. Emphasize that team's primary role was to get insight from engineers in clearing obstacles and issues provided by engineer with accurate routing details.
Responsible for connecting with customers to arrange appointments with the engineers. And assist customers by providing estimated timeframes for issue resolution over various communication channels, such as chat, calls, and emails. This involved effective communication and coordination to ensure timely and convenient appointments for customers.

Customer SatisfactionCustomer ServiceQueue ManagementCase Management

Instantpay

Operations Team Lead

Apr 2019 – Feb 2020 · 10 mos · New Delhi Area, India · On-site

I was responsible for managing support tickets and complaints within SLA (Service Level Agreement) guidelines. This involved ensuring timely resolution of customer issues and concerns.
Actively collecting and channeled customer feedback to the product and service teams. Emphasize that this feedback played a crucial role in enhancing customer experiences throughout their buyer's journey
Handling client queries related to NEFT, RTGS, IMPS payment processes over emails, chats, and calls.
Involve in conducting KYC (Know Your Customer) profile checks and screenings. Explain that you were responsible for identifying invalid, fraudulent, and incorrect KYC documents and making approval or rejection decisions accordingly.

Customer Relationship Management (CRM)KYC VerificationFinancial Transaction ProcessingZendeskCustomer Relationship Management

Lybrate

Customer Success Specialist

Oct 2017 – Mar 2019 · 1 yr 5 mos · Faridabad Area, India · On-site

One of the key aspects of my role was capitalizing on upsell opportunities with both new and potential customers, both before and after the sales process.
And engaged with customers, taking the time to understand their specific needs and preferences and contributed to increasing revenue for the company while strengthening the relationship with our customers.
Scheduling appointments with our dedicated service professionals. And follow-up visits, or other services, for which I took charge of coordinating appointments efficiently.
Promptly resolving customer queries within the assigned Turnaround Time (TAT) on a regular basis
Actively sought ways to exceed quality guidelines in the assigned process. By proposing methodologies and strategies to optimize service delivery

Microsoft ExcelSalesHealthcareCustomer ServiceAnalytical SkillsNegotiation

Convergys

Senior Sales Associate

Jan 2015 – Jun 2015 · 5 mos · Gurgaon, India · On-site

As Sales Associate II at Convergys, which is a major telecom service provider in the USA.
My primary responsibilities in this role and main objective was to promote sales and business opportunities for the telecom service provider through Chat and Email.
Ensuring a high level of customer satisfaction through customer support, issue resolution, and upselling, all of which were focused on delivering excellent service to customers. And closely monitored work in process, customer complaints, and accounts receivables

SalesCustomer Service