PRABHU G

Operations Associate

Bengaluru, Karnataka, India7 yrs 2 mos experience

Highly Stable

Key Highlights

Successfully organized The Grand Mouser day event.
Received Best Performer Award for 2023.
Recognized for exceptional customer service and supplier rating.

Stackforce AI infers this person is a Customer Service and Sales Management professional in the B2B sector.

Contact

Skills

Core Skills

Grievance ManagementPeople ManagementAccount ManagementSales GrowthCustomer ServiceKey Account Management

Other Skills

GrievancesSales ContractsCustomer InteractionCustomer SupportcallsData RepresentationAnalytical SkillsMicrosoft PowerPointFreight ForwardingGlobal ReportingBusiness GrowthRelationship BuildingSales NegotiationOral CommunicationFinancial Management

About

Positively driven professional with 5 years of experience in Customer Service . Expert in Sales, Business Development, Key account manager and having a thought "That everything is possible until its Tried ". Excellent communication and interpersonal skills. Ability to work under moderate supervision and in a multitasking environment. Having strong work ethic, ambition, integrity and desire to learn and grow skills. Strong knowledge in Analyzing sales and documenting data for future. Ability to translate data into actionable insights. Having a proactive approach in Adoption of new features and enhancement. Gathering insights in sales planning and forecasting. Presentation, Email management, knowledge transfer, team management. Quick Learner and easily approachable by creating a friendly environment in team. Achievements Took initiative and successfully organized The Grand Mouser day event in India. Received Best Performer Award for the year 2023. Received appreciation emails from customers and top supplier rating from key customers. Received a memento from the customer "Bloom energy" for best supplier

Experience

7 yrs 2 mos

Total Experience

6 yrs 7 mos

Average Tenure

10 mos

Current Experience

Zepto

Manager - Central operation

Jul 2025 – Present · 10 mos · Bengaluru, Karnataka, India · On-site

Grievance management.
Heading grievance team Ensuring all issues are acknowledged or closed with in the expected TAT .
Manage and driving people proceses like goal setting ,Performance management and continuous feedback mechanism.
Conduct thorough analysis into intricate, employee grievances Resloving conflicts and recommending appropriate actions.
Collaborate closely with cross functional teams including products, engineering support, accounts.
Identify trends, Training gaps and recurring issues in escalation proactively suggesting process improvements .
Documenting reports on weekly basis and present to the stake holders

GrievancesPeople ManagementGrievance Management

Mouser electronics

3 roles

CUSTOMER DEVELOPMENT REPRESENTATIVE

Promoted

Apr 2024 – Oct 2025 · 1 yr 6 mos

1.Build and maintain strong relationship with key accounts and acts as a main point of contact for customer inquiries, issues and escalation.
2.Resolving operational issues pertaining to account/orders/service by coordinating with various departments.
3.Address customer issues and concerns promptly and effectively to maintain positive customer relationships.
4.Use Sales Force to Analyse and Identify opportunities for business growth within existing customer accounts
5.schedule meetings with customer to understand their requirements and recommend new opportunities ,incentives and benefits to potential customers which impacts sales growth.
6. Participate in electronic events and IoT road shows to expand customer base , enhance industry knowledge and to generate new leads .
7. Track key accounts metrics such as sales performance , customer satisfaction , quote conversation and prepare presentation for management on account status and business development activities.

Sales ContractsCustomer InteractionAccount ManagementSales Growth