Jun 2024 – Apr 2025 · 10 mos · India · Hybrid

• Served as subject matter expert for User-Generated Content, ensuring compliance and quality in review moderation as per US Federal trade commission.
• Collaborated with cross-functional teams and tech partners to expedite resolution of technological issues within the content realm and improve operational efficiency.
• Aided in implementing training modules & courses for on-boarding new team members.
• Highlights of My Role and Impact:
• Resolved a high volume of vendor support queries related to item content and user-generated content (UGC), consistently meeting service expectations and maintaining a high standard of accuracy and professionalism.
• Developed educational resources, including step-by-step video guides for internal content management tools, enabling smoother onboarding and self-service capabilities for vendors and reducing turnaround times.
• Contributed to the success of the New Item Setup (NIA) initiative by improving data quality and attribute consistency across product listings, leading to a more complete and compelling online experience for customers.
• Led the execution of multiple content migration and model change projects, working cross-functionally to ensure timely updates and accurate data transfer across systems.
• Supported content system health by identifying process gaps, resolving data mismatches, and coordinating effectively with tech and merchandising teams to enhance platform performance.
• My approach combines problem-solving, continuous improvement, and user empathy—ensuring that content operations are not only efficient but also customer- and partner-centric.

Jan 2022 – Jun 2024 · 2 yrs 5 mos · India · Hybrid

• Served as a primary support for merchandising, vendors and other third parties around all aspects of item set up process.
• Handled key initiatives projects such as product review sharing relationship, transfer of reviews during product model change migrations, and the Lowe’s Incentivized Review Program, including team onboarding and training.
• Key achievements
• 1. *Led the Lowe’s Incentivized Review Program project with 91 vendors, bringing $132,559 in funding and increasing review coverage.
• 2. *Delivered a Review Sharing Relationship (RSR) initiative across 28 product categories, improving review coverage from 22.78% to 31.56% and enhancing visibility for 9,649 items.
• 3. Took part in additional project to maintain overall health of an item for Lowes Canada by identifying analysing and resolving data mismatch to provide best online experience for customers.