Apr 2025 – Jan 2026 · 9 mos · Bengaluru, Karnataka, India · On-site

• Lending Collections

Jun 2023 – Mar 2025 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

• Collaborated with CBO, VPs and cross-functional teams to align product strategies with business goals, fostering revenue growth
• Built & launched a Fintech product from 0 to 1, owning E2E product lifecycle, partnering with 4 lenders & driving ₹ x+ crore/month disbursals.
• Reduced development time by 25% via Agile workshops, proactive stakeholder management & understanding of 15+ APIs using Postman collections.
• Optimized the API call flows for improved latency by optimising the data storage & retrieval issues, reducing the page load time from 4 to 1 second.
• Enhanced monthly loan disbursals by ₹4 crores by strategically enforcing e-mandate before offering the skip option and driving user engagement.
• Led product strategy & development, leveraging generative AI for internal help desk, customer support and process automation, driving innovation.
• Boosted conversion rate by 10% with Microsoft Azure's AI-driven assistive UI in the local language for improved loan details comprehension.
• Developed a Python-based MVP, applied RAG methodology & prompt engineering to restrict the scope of ChatGPT 3.5 turbo LLM on Paytm data.
• Led the development of an intuitive loan application tracker, reducing the customer contact ratio from 3.6% to 2.8% and enhancing user experiences.
• Crafted & executed growth product roadmaps for Paytm's lending products from concept to launch, optimising the DIY funnel for customer adoption
• Decreased drop-offs by 12% by analysing KYC churn with SQL and Tableau, redesigning the user flow to address misconceptions & data concerns.
• Refined the loan approval process clarity by revamping rejection screens with language localisation, reducing loan query tickets by over 9%.
• Improved product funnel efficiency by 2.6% by implementing a robust error handling system, mitigating penny-drop failures in payment processing.

Apr 2022 – Jun 2022 · 2 mos

• Conducted 30+ interviews to capture user insights; mapped recharge journey & identified 20+ pain-points
• Ideated and prioritized 5/14 new features using the RICE framework for dev
• Improved customer satisfaction by 25% by funnel analysis and launching a feature reducing clicks by 15%

Aug 2021 – Oct 2022 · 1 yr 2 mos

• Largest Batch of 570+ placed with highest-ever average stipend of 1.4 LPM in the history of IIM L
• Conducted 4 recruit. drives, hosting 350+ firms; onboarded 50+ first-time recruiters & SPOC for 100+ firms
• Crafted sector-specific pitchbooks; fostered alliances with 400+ firms via alumni outreach & corporate events

Aug 2019 – Jul 2021 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Gathered client requirements, created over 60+ user stories and 10+ features as a Scrum Master, managing sprints & achieving a 98% delivery rate.
• Decreased the number of clicks in user journey by 90% by developing 14 interlinked UI screens for B2B SaaS products; improved TAT by 80%
• Boosted transactions by 40% by implementing LIBOR's substitute benchmark interest rate across 50 international banks, driving growth.
• Identified and mitigated over 80 critical issues by conducting Root Cause Analysis and leveraging logs, dashboard analysis, and database querying.
• Devised a log briefing tool using seven scripts to streamline the manual debugging process, resulting in a 75% increase in productivity.
• Streamlined deployment with DevOps pipeline using Jenkins & cloud technologies, reducing deployment time by 60% via lean & Agile methodologies.
• Enhanced the response time by 67% by developing a request management portal by utilising over 20 API endpoints efficiently.

May 2018 – Jul 2018 · 2 mos · Bangalore Urban, Karnataka, India

• • Developed IoT based energy & water mgmt. system; analyzed & reduced wastage by 20% for 7 B2B clients

May 2017 – Jul 2017 · 2 mos · Mangaluru, Karnataka, India

• • Built a low-cost heartbeat sensor and measured pulse rate with 97% accuracy