Oct 2020 – May 2023 · 2 yrs 7 mos · Pune, Maharashtra, India · Hybrid

• Market: USA, Middle East
• Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
• Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Grew sales and boosted profits by applying proactive management strategies and enhancing sales training.
• Met with clients, delivered presentations, and educated them on service offerings.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase
• effectiveness.
• Prepared sales presentations for clients showing success and credibility of our services.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Drove sales by creating a million-dollar sales pipeline.

Aug 2018 – Oct 2019 · 1 yr 2 mos · Pune, Maharashtra, India · On-site

• Market: USA
• Sold web/mobile development services by establishing contact via cold calling, email campaigns, and social networking.
• Closure: Routed qualified opportunities and leads to the reporting manager for further
• development and operations.
• Working with the prospect database to develop prospects into qualified leads.
• Prospecting and qualifying target accounts to generate new opportunities.
• Regular follow-up for recurring business opportunities.

Nov 2015 – Apr 2017 · 1 yr 5 mos · Pune, Maharashtra, India · On-site

• Vendor Onboarding and Training: Led efficient vendor onboarding sessions, delivering comprehensive portal demos. This ensured that new partners quickly grasped UniPort's functionalities, notably the electronic invoice submission feature.
• Expert Assistance: Provided prompt and accurate support to vendors and users navigating UniPort. Guided inquiries related to account management, access permissions, and efficient portal navigation.
• Relationship Cultivation: Developed strong relationships with vendors and users, offering empathetic issue resolution and clear guidance through UniPort's advanced capabilities.
• Mastering UniPort: Acquired an in-depth understanding of UniPort's features and compliance policies. Effectively communicated intricate details to vendors and users, enabling efficient usage.
• Collaborative Issue Resolution: Collaborated with internal teams to resolve technical challenges swiftly, ensuring a frictionless experience for UniPort users.
• Data Management: Maintained meticulous records of interactions, feedback, and resolutions, contributing to the continuous enhancement of UniPort's capabilities.
• Exceeding Performance Metrics: Consistently surpassed SLAs and performance benchmarks, achieving exceptional outcomes in response times and user satisfaction.
• Knowledge Utilization: Leveraged UMG's resources to empower users with relevant insights, ensuring optimized usage of UniPort's electronic invoice feature.
• Process Enhancement: Actively participated in identifying avenues to refine support procedures, enhancing the overall UniPort experience.
• Continuous Learning: Engaged in ongoing learning to stay updated on UniPort's dynamic features and industry best practices.

Feb 2015 – Oct 2015 · 8 mos · Pune, Maharashtra, India · On-site

• Managed inbound customer inquiries and provided comprehensive assistance, ensuring accurate and timely resolution of policy-related questions, claims, and account issues.
• Established a rapport with Allstate Insurance customers, cultivating strong relationships while empathetically addressing concerns and inquiries to enhance overall satisfaction.
• Maintained an in-depth understanding of Allstate's insurance products and policies, effectively communicating intricate details to customers and helping them make informed decisions.
• Collaborated closely with cross-functional teams to escalate complex cases, troubleshoot technical issues, and facilitate seamless issue resolution, contributing to a streamlined customer experience.
• Demonstrated proficiency in navigating internal systems and databases, accurately updating customer information, processing policy changes, and efficiently handling policy renewals.
• Adhered to predefined service level agreements (SLAs) and performance metrics, consistently meeting and surpassing targets for call handling, issue resolution, and customer satisfaction scores.
• Utilized Allstate's knowledge base and resources to provide up-to-date information to customers, empowering them with relevant insights and guidance.