Sep 2021 – Jun 2022 · 9 mos · Bengaluru, Karnataka, India

• Worked with the Student Programs Recruitment team for Amazon India Pvt. Ltd.
• Confirmed appointments and coordinated schedules to arrange interviews with applicants.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Maintained candidate records and processed them using Amazon - Hire and Quip.
• Supported job fairs, open houses and recruiting events.
• Maintained filing system of current, prospective and future positions and candidates.
• Trained colleagues and other personnel about the existing systems and new process changes.
• Collected and maintained data from all divisions to prepare weekly and quarterly Business Reviews.
• Organize fun and cultural activities for the team.

Apr 2021 – Sep 2021 · 5 mos · Kolkata, West Bengal, India

• Developed and deepened client relationships to cement profitable partnerships.
• Reviewed and analyzed training modules and videos to suggest changes in order to make them more new-joiner friendly.
• Collaborated on Knowledge base project to help improve the quality of training materials for all employees.

Jan 2021 – Mar 2021 · 2 mos · Kolkata, West Bengal, India

• I was responsible for handling, maintaining & updating 3rd party employee database also interacted with them on one on one basis to understand their grievances & resolve them. Apart from that I had collated data for a pool of eligible candidates by screening them & updated the records accordingly.

Jul 2020 – Sep 2020 · 2 mos

• Was closely associated with branding, promotion, HR associate activities, Organising Workshops & Webinars (hosting & back-end support in some cases)

Apr 2020 – Jun 2020 · 2 mos · Kolkata, West Bengal, India

• Content Development & Digital Marketing.

Mar 2020 – Mar 2020 · 0 mo

• Content Writer, Digital Marketing & HR Manager

Mar 2020 – Mar 2020 · 0 mo

• Was under the certified training program of WHO regarding awareness of COVID19.

Jun 2014 – Jun 2018 · 4 yrs · Kolkata, West Bengal, India

• Managed employee disputes by employing conflict resolution techniques.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Organized and led staff orientation programs and training to promote collaboration.
• Processed employee claims involving performance issues other matters.
• Motivated employees through special events and incentive programs.
• Also managed activities like filing of PF & ESI, Documentation, Attendance maintenance, Salary tabulation, Employee grievance redressal, etc. Apart from that I used to take care of the Online Sales as well.

Mar 2011 – Sep 2012 · 1 yr 6 mos · Kolkata, West Bengal, India

• BT Process (Voice) Associate for tech support.
• Took ownership of customers issues to follow problems through to resolution.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Maintained and managed customer files and databases.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Dec 2010 – Mar 2011 · 3 mos · Kolkata, West Bengal, India

• Prepared billing statements for patients and verified correct diagnostic coding.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Gathered information from multiple sources to simplify billing and organize accounts and maintain medical records.
• Resolved problems, improved operations and provided exceptional service.
• Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.

Mar 2009 – Jun 2009 · 3 mos · Kolkata, West Bengal, India

• I was responsible for assisting the OPD in-charge in execution of the daily operational functions of the hospital.