Feb 2023 – May 2024 · 1 yr 3 mos · Remote

• I was the product lead for payments and customer servicing for North America. I was brought in as the first product management hire as the company was embarking on a transformational journey in adopting modern product led development processes.
• My objectives were to:
• Improve on-time payment rates and reduce loan defaults
• Improve customer retention, with a focus on enabling them to access their next loan
• Improve customer experience, whether online or offline
• Build product processes, and hire and develop junior PMs
• Some key wins:
• Designed and executed a 12-month payments roadmap based on comprehensive customer and stakeholder feedback, streamlining payment processes across online and offline channels. Achieved a 13% increase in on-time payments and a 10% uplift in customer retention.
• Collaborated with collections leaders to develop and launch a web-based payment plan MVP, optimizing user experience through rigorous A/B testing. This strategic initiative boosted monthly collections by approximately $XXXk.
• Built the long-term vision for a risk-based loan collection strategy, successfully executed a small pilot to validate the hypothesis gaining stakeholder buy-in, and launched a low-risk phase 1 MVP that brought in $XXXk in incremental monthly revenues.
• Led a strategic initiative to streamline and automate integration and reporting of bankruptcy data from 3rd party vendor into CURO, significantly reducing risk of running foul of the Canadian Bankruptcy and Insolvency Act.

Oct 2021 – Nov 2022 · 1 yr 1 mo · Santa Monica, California, United States · Remote

• I was the global product lead for payments and customer retention across 3 key markets: Kenya, Philippines, and Mexico.
• My objectives were to:
• Develop common platform capabilities that can be utilized across all three markets
• Collaborate with in-country teams to understand market specific needs, and customize payment journeys
• Improve on-time payment rates and reduce loan defaults
• Improve customer retention, with a focus on enabling easier access to their next loan
• Some key wins:
• Led the integration of a customer segmentation platform and collaborated with the data science team to roll out an AI-driven loan waiver strategy across three countries in a phased manner. Enhanced early-stage collection rates by over 50%, optimizing model performance through iterative experimentation.
• Championed a credit transparency initiative, crafting a business case aligned with strategic goals highlighting its value as a retention tool, and led a successful pilot that surged user retention by 17% and secured executive endorsement.
• Partnered with the UX team to streamline the repeat loan application process, applying user-centered design principles that reduced process duration by 80% and increased repeat loan conversions by 12%.

Nov 2018 – Sep 2021 · 2 yrs 10 mos · Greater Los Angeles Area · On-site

• I was the product lead for TeleSign's fraud platform as well as it's suite of identity and risk API products delivering fraud intelligence to our enterprise customers on consumer transactions on their platforms.
• My objectives were to:
• Feature enhancements on current digital identity platform and APIs, delivering risk intelligence at scale to enterprise customers
• The development of a new cloud-native data ML platform to power future identity products
• Data sourcing roadmap to enrich API outputs and improve model effectiveness for fraud prevention
• GTM strategy across all identity products
• Alignment of all identity products into a single product suite
• Some key wins:
• Revitalized GTM strategy for fraud risk and identity products by overhauling testing procedures with enhanced analytics and user feedback integration, lifting deal win rates by 16% and contributing to a 40% increase in annual revenue.
• Slashed annual vendor costs by over $XM for the phone identity product suite by sourcing new data partners, conducting KYC matching and ROI analyses, and coordinating with engineering on integration.
• Launched a solution to address increasing telephony and toll fraud ($10B global fraud loss) among our customers, and grew it to $XM in ARR.
• Created cross-sell opportunities for identity risk solution by analyzing ROI for customers suffering from massive fraud on other product lines, and partnered with CSM’s to close opportunities worth $XM+ in 1 year
• Led initiative to migrate legacy on-prem data and ML platform to the cloud, and also built new platform capabilities leveraging cloud native technologies, significantly improving performance metrics and also accelerating time to market by over 100%
• Created a global data sourcing and storage strategy to support 3-year fraud platform roadmap, and partnered cross-functionally to identify, evaluate, and onboard 4 new vendors covering phone identity, email identity, and IP data

Sep 2018 – Nov 2018 · 2 mos · San Francisco Bay Area · On-site

• I was employed as a PMM intern at Leap.ai, an intelligent recruitment platform, which was subsequently acquired by Meta. Founded by two ex-Google executives, they captured rich data about candidates’ job preferences, values, and strengths in addition to their experience, and used machine learning to match them with the companies/roles that best fit.
• As an intern, my focus was on growth and user acquisition.

Jun 2017 – May 2018 · 11 mos · San Francisco Bay Area · Hybrid

• At AppDynamics, I was part of a high powered SWAT team responsible for championing a new blue ocean category product with the sales org and some marquee customers, and building a strategy to bring it into the market at scale.
• My primary responsibilities were:
• Product GTM Strategy
• Use case discovery
• Collateral for educating customer facing teams
• Expansion into existing accounts

Jan 2014 – Mar 2016 · 2 yrs 2 mos · Hyderabad Area, India

• Kony, Inc. is the fastest growing, cloud-based enterprise mobility solutions company, and has been identified as a leader in the Gartner Magic Quadrant for 4 years running. As a Software Developer, I led teams to build cross-platform & low-code configurable mobile applications for several industry verticals.
• B2B: CRM, Field Services, Enterprise Asset Management
• B2C: Healthcare, Retail Banking

Jul 2012 – Dec 2013 · 1 yr 5 mos · Hyderabad Area, India

• As an associate, I worked within the services group and built custom solutions for clients, which included Fortune 500 firms.

Jan 2012 – Jun 2012 · 5 mos · Gurgaon, India

• HT Media is one of India's largest media companies.
• As an intern I built a new CMS platform prototype using Adobe Flex from the ground up. This prototype was later expanded and used to manage all digital contents generated by the company.