Pratham Shirsat

Business Development Executive

Mumbai, Maharashtra, India2 yrs experience

Key Highlights

CFA Level I Candidate with finance expertise.
Over 2 years in BPO and client operations.
Strong skills in customer relationship management.

Stackforce AI infers this person is a B2C travel operations specialist with strong customer management skills.

Contact

prathamshirsat4@gmail.com LinkedIn

Skills

Core Skills

Jira Service DeskService-level Agreements (sla)Customer Relationship Management (crm)VoiceSubject Matter Experts

Other Skills

Domain ExperienceExcelMicrosoft PowerPointInterpersonal SkillsMicrosoft ExcelManagementAnalytical SkillsEnglishProblem SolvingCommunicationTime ManagementMicrosoft WordAccountingTally ERPLeadership

About

I have a bachelor's degree in finance from Savitribai Phule Pune University, where I learned the fundamentals of accounting, economics, and financial analysis. I also completed a course in commerce from Gokhale Education Society, where I gained knowledge of business concepts and practices."Experienced BPO professional with 2+ years of experience in [WNS , TP , ACCENTURE]. I am committed to my professional development and am currently a candidate in the CFA Program, actively pursuing the charter to transition into the finance and investment industry." I am passionate about education and believe that it can solve many problems.

Experience

2 yrs

Total Experience

1 yr

Average Tenure

Current Experience

Accenture

Inbound Sales Specialist

Apr 2025 – Jul 2025 · 3 mos · Mumbai, Maharashtra, India

Verizon

Sales Specialist

Apr 2025 – Jul 2025 · 3 mos

Teleperformance

Senior Associate

May 2024 – Mar 2025 · 10 mos · Mumbai, Maharashtra, India

Airbnb

Senior Claims ambassador

May 2024 – Mar 2025 · 10 mos · India · On-site

Kiwi.com

2 roles

B2B agent

May 2023 – Mar 2024 · 10 mos · Nashik, Maharashtra, India · On-site

Core Responsibility for Bussines to Bussines Agent (B2B)
B2B Tier 1
Hands-on Jira Service Desk
Keeping the SLA timer in check that can affect the reservation for B2B (Initial booking)
Handling Refunds for the flights disrupted due to major and minor scheduled change
Refunds for Voluntary / Involuntary / Medical Death / No show
Calculating the Complex refund amount to be refunded to the B2B partner
Communicating with standard (SLA) partners, booking partners, and airlines.
Inbound calls from the B2B partner for passengers at the airport.
B2B Tier 2
Internal Investigation task to confirm if the flights have been used by passengers
Confirming the no-show for the passenger and updating it to the B2B partner
Upgrading the cabin class seats for partners

Jira Service DeskService-Level Agreements (SLA)

Order Processing Specialist

Dec 2022 – May 2023 · 5 mos · Nashik, Maharashtra, India · On-site

Core Responsibility for a Bussines to Customer agent (B2C)
OP Tier 1
Creating a Reservation for B2C bookings (Initial Booking)
Adding must-have and nice-to-have service bags, seats, pets, meals, etc (Add Additional / Price Check)
Online Check-in for passengers (Checkin)
Triggering shot if there is a scheduled change in flight (Disruption)
OP Tier 2
Price check for the flight change
Change of flights
Verify the tickets
Update the correct details if there last minute names, surnames, DOB, and passport number corrections.

Customer Relationship Management (CRM)