May 2022 – Mar 2024 · 1 yr 10 mos

• Strategic Advisor / Strategy Development
• Leadership: GTM Leadership, Communication and Alignment
• Resource & Performance Management
• CEO Proxy
• Communications Director for seamless information exchange
• Customer Support & Stakeholder Feedback
• Partnership Channel Development

Oct 2019 – Mar 2022 · 2 yrs 5 mos

• HappyFox Inc. is a SAAS Product company with Support Software products for Enterprises with products like Helpdesk, Live Chat, Chatbot and Workflows.
• Handle the sales lifecycle for software products in the EMEA region
• Lead customer engagements and Inside Sales
• Set targets and achieve them by influencing key decision makers
• Grow the account portfolio generating repeat business, up sell and cross sell complementing solutions
• Collaborate and provide key inputs to product and marketing team.

Jun 2016 – Oct 2019 · 3 yrs 4 mos

• EdgeWorkz Business Solutions offers a bouquet of Business Consulting services for organisations to improve performance, achieve excellence and reach organisational goals.
• At EdgeWorkz I am the Principal Consultant for Small and Midsize companies managing and defining achievable Action items to help them grow up the Value Chain.
• Visit http://edgeworkz.com
• I offer the following Services from EdgeWorkz
• Business Planning for Startups and SME's
• Process improvements and SOPs
• Management Team Mentoring
• Business Consulting Services (Define Business Goals & Objectives, Structure Vision and Mission, Team Design and Development, Gap Analysis)
• Fund Raise services (getting company ready for raising funds, Future expansion planning, Tutor Funding Language for management members)
• HR Services (Recruitment, Manpower planning, KRA & KPI definitions, Policy definitions)
• Sales & Marketing plan (Go to Market strategies)
• Audit and Feasibility studies
• Vendor sourcing and Liasoning
• My partial client list and my services include
• Bhardwaj Group (Mumbai) - Strategic Consulting | Financial Modeling | Pricing Strategy
• Training Services Company - (Canada) - GTM | Marketing | Sales Strategy
• VRMX Concrete - Organisational Structure | Compensation / Payroll Structuring | HR Policies & Systems
• Excellence Holidays (Dubai) - Strategic Planning | GTM | Finance
• Tillid Software Solutions - Funding | GTM | Mentoring
• Codebase Solutions - GTM | Pricing and Financials | Operational Process Creation
• FA Software - Product Marketing | Sales Team enablement
• Vaival Technologies - Streamline Business Operations | Management Team Mentoring
• JustKapture Innovations - GTM | Pricing Strategy | Mentoring
• Alpine Coach Tree - Customer Success | Strategic Growth | Team Motivation

Aug 2011 – Jul 2015 · 3 yrs 11 mos · Chennai, UAE and Malaysia

• Talent Management
• Develop culture code in the company and build talent pool to take the business forward
• Hire, train, enable and engage employees
• Documented policies and review mechanisms
• Funding:
• Create a business plan to raise capital
• Build and present to investors in India, UAE, South Asia, Americas
• Raised 3x to scale the business in newer markets and expand new product lines
• Operations:
• Restructured silos and built a cohesive working structure
• Assign, prioritize and monitor tasks. Emphasis on tasks over projects to create action bias.
• Manage SLA's for both internal and external customers

Jul 2006 – Jun 2011 · 4 yrs 11 mos

• Global market expansion - Set up offices in UAE, Malaysia
• Built India footprint in T2 - Bangalore, Coimbatore
• Franchising:
• Set up models to scale local franchising
• Marketing, sales execution for B2C lead generation
• Built SOP (Standard Operating Procedure) for all functions
• International Market:
• Setup, launch middle east operations - Dubai, Abu Dabhi, Sharjah
• Scaled revenue, customers, bottomline, talent
• Branding (No.1 Training company in middle east), Marketing, Sales, Operations, Administration, Customer Support, Customer Success, Finance

Sep 2004 – Jun 2006 · 1 yr 9 mos

• This was the initial startup days. I was a co-founder, director and a tea boy in the company. I enjoyed building training products, testing markets and ensuring delivery. We did not scale to great heights in this time but the NPS (Net Promoter Score) was highest. We ensured all customers were happy.
• Things I did at this time:
• Product design: Understand the gap between the market and the offering and develop a product through extensive research and study to ensure product-market fit.
• POC: Test the product in different cohorts and take learning's to build a go to market plan
• Personal Development: Ensured I knew what I was talking. Got self certified in training modules, evaluation methodologies
• Customer Happiness: Build a community of product promoters and ensure happiness and streamlined feedback to make the product better

Jan 2004 – Jun 2004 · 5 mos

• Handling RFPs (Request for Proposals from various clients)
• Managing the coordination between the onsite and offshore development teams
• Handling customers business requirements and translating to technology requirements
• Project Management including project plan and deliverables

Jan 2003 – Jan 2003 · 0 mo

• Pramati Technologies, a Java based middleware software products company serving as a Product Evangelist as part of the Pre-Sales team involving in product demos, customizing products to suit customer requirements, help sales team with product presentations and proposals.