Praveen Singh Dhauni

Operations Associate

Gurugram, Haryana, India10 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer care excellence.
Expertise in business process improvement and compliance.
Strong leadership skills with a focus on team performance.

Stackforce AI infers this person is a Customer Care Professional with expertise in Fintech and Business Process Improvement.

Contact

Skills

Core Skills

Customer SupportOperationsPayments ComplianceBusiness Process ImprovementClient SupportInvestment ManagementBanking Services

Other Skills

Problem SolvingB2CLeadershipLucid chartsMY SQLJiraTableauAsanaBusiness-to-Business (B2B)Customer ServiceMicrosoft OfficeCommunicationCustomer SatisfactionReadingsquick learner

Experience

10 yrs 5 mos

Total Experience

2 yrs 7 mos

Average Tenure

3 yrs 9 mos

Current Experience

American express

Master customer care professional(B2B)

Sep 2022 – Present · 3 yrs 9 mos

Corporate Program Administrator Servicing

Problem SolvingB2CCustomer SupportOperations

Airbnb

Payments specialist

Mar 2018 – Sep 2022 · 4 yrs 6 mos

Have been one of the top performers in the team while taking calls(U.S and EMEA market). Supported new batches come up their learning curve. Help them boost their KPI's and meeting their metrics/targets.
Have worked in different projects where I got to use Lucid charts, MY SQL, Jira and gist of Tableau, Asana and related projects for Business process improvement(BPI) and Payments compliance. Help the organization in boosting revenue by implementing the assigned tasks.

Problem SolvingLeadershipLucid chartsMY SQLJiraTableau+3

Fidelity international

Fund Analyst

Dec 2016 – Dec 2017 · 1 yr · Gurgaon, Haryana, India

I was hired in Fidelity International to support clients with their queries related to clients investments(UK market). Sharing details with the clients and fund managers of clients. Making outbound calls when necessary and taking inbound calls was a part of the process.

B2CBusiness-to-Business (B2B)Client supportInvestment management

Barclays

Business and Personal banking Advisor

May 2015 – Jul 2016 · 1 yr 2 mos · Noida Area, India

Barclays Shared Services was a great place to work in. I started off my career as a business banking associate dealing with queries related to business accounts. Later, I was also able to explore the personal banking market and helping non business clients(UK market).

Customer ServiceB2CBanking servicesClient support