Jan 2024 – Present · 2 yrs 5 mos · Greater Vancouver Metropolitan Area

• ● Boosted team efficiency by 52.3% through strategic data analysis by using Power BI, monitoring performance metrics, holding people & groups accountable for their deliverables.
• ● Drove management success by 20% through effective resource allocation and team alignment with KPIs for a 16-member team.
• ● Maintained 83% customer experience rate measured by CSAT customer satisfaction score by refining product features and leveraging negotiation skills in a Direct-to-Consumer environment.
• ● Enhanced operational efficiency by 25% and saving 100 person-hours per quarter through streamlined communication and proactive stakeholder engagement.
• ● Defined product specifications and success metrics post-launch, monitoring outcomes, and providing insights to senior management, which improved customer retention by 15%.

Sep 2021 – Aug 2022 · 11 mos · Bengaluru, Karnataka, India

• ● Managed an end-to-end migration project from Mainframe to MicroFocus on Azure, optimizing cloud architecture and service integration for a $10M client account, resulting in a 35% faster deployment cycle and a 20% increase in service uptime.
• ● Managed 12+ Agile projects, using JIRA for sprint planning and tracking, reducing delivery times by 30% and increasing team velocity by 18% for AT&T, telecommunication domain.
• ● Optimized QA and UAT processes, identifying and resolving critical defects, which increased product quality by 25% before release.
• ● Delivered technical demos and managed release cycles with the help of service now and Jira, ensuring seamless feature rollouts and stakeholder alignment.

Sep 2019 – Jul 2021 · 1 yr 10 mos · Bengaluru, Karnataka, India

• ● Oversaw 18+ project lifecycles, improving schedule adherence by 30% through rigorous tracking and collaboration across global teams under insurance domain.
• ● Reduced project delivery conflicts by 20% through strategic cross-functional collaboration, resulting in more efficient engineering efforts.
• ● Managed a client onboarding project with compressed timelines, prioritising tasks and coordinating across a 15-member team.
• ● Simplified DB2 table structures by introducing a new table to consolidate transaction-level data for a specific stream, reducing the need for multiple tables and improving data retrieval efficiency.

Jun 2016 – Jul 2019 · 3 yrs 1 mo · Bengaluru, Karnataka, India

• ● Increased team efficiency by 40% through coding, testing (Unit, QA, UAT), debugging and documenting product features, optimising project lifecycle support using Waterfall methodology under insurance domain.
• ● Developed multiple JCLs and COBOL programs for automation, reducing manual reconciliation efforts and improving data accuracy.
• ● Presented 45+ technical architecture presentations to clients, translating complex technical concepts into actionable project insights with the ability to craft and deliver a vision, product specifications and / or performance overviews to stakeholders and extended leadership.
• ● Developed and implemented tools that enhanced engineering productivity by 30%, applying technical judgment to improve process workflows and reduce delays.