Prince Chandel

Customer Success Manager

Gurugram, Haryana, India6 yrs experience

Most Likely To Switch

Key Highlights

Proven track record in driving customer growth.
Strong leadership and problem-solving abilities.
Aspiring Product Manager focused on customer needs.

Stackforce AI infers this person is a Customer Success Manager with a strong focus on SaaS and analytics.

Contact

Skills

Core Skills

Customer SuccessProduct InnovationData Analytics

Other Skills

Analytical SkillsBusiness AnalyticsBusiness DevelopmentBusiness Intelligence (BI)C (Programming Language)CommunicationCustomer Relationship Management (CRM)Customer RetentionData AnalysisData ManagementData ModelingDefining RequirementsEasily AdaptableEvent ManagementExcel

About

Customer Success Manager with a focus on B2B relationship management and analytics. Proven track record of driving customer growth and satisfaction through tailored solutions. Skilled in Excel, Google Analytics, and Zoho CRM. Aspiring Product Manager passionate about enhancing products to meet customer needs. Award-winning achiever with strong leadership and problem-solving abilities. Let's connect and collaborate to drive business succes! #CustomerSuccess #B2BExpert #Analytics #ProductManagement #Leadership. Strong administrative professional with a BTech - Bachelor of Technology from National Institute of Technology Kurukshetra.

Experience

6 yrs

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 9 mos

Current Experience

Moveinsync

Manager, Customer Success

Sep 2023 – Present · 2 yrs 9 mos · Gurugram, Haryana, India · On-site

Customer Success

Simplotel

2 roles

Senior Customer Success Manager

Promoted

Apr 2022 – Jul 2023 · 1 yr 3 mos · Bangalore Urban, Karnataka, India · On-site

Successfully managed and nurtured a diverse portfolio of 50+ customers, by serving as their primary point of contact. Ensured customer growth and satisfaction through effective use of our products and services.
Working closely with the CEO to plan department goals, optimize internal processes, and develop new strategies for customer renewals. Played a key role in driving customer retention and business growth.
Conducted face-to-face customer meetings to gather valuable feedback, feature requests, and enhancement suggestions. Actively collaborated with product and engineering teams to drive product improvements based on customer needs.

Product ServiceTeam ManagementProduct InnovationStrategic PlanningSearch Engine Optimization (SEO)Negotiation+4

Customer Success Manager

Nov 2020 – Mar 2022 · 1 yr 4 mos · Bangalore Urban, Karnataka, India · On-site

Proactively developed and maintained strong customer relationships through effective communication strategies, including Quarterly Business Review meetings.
Analyzed website traffic and conversion trends for customers, providing valuable insights and recommendations for business growth and upsell opportunities.
Monitored customer progress and provided timely and accurate updates, successfully reducing customer churn. Additionally, played a key role in ensuring customer satisfaction by collaborating with internal teams to resolve service issues efficiently.

Product ServiceData AnalyticsAnalytical SkillsCustomer Relationship Management (CRM)StrategyNegotiation+2

Oyo

Business Analyst

Oct 2019 – Jun 2020 · 8 mos · Gurugram, Haryana, India

Analyzed the calculations of all P&L costs for identification of errors, corrected them and automated some of them, thus saving several man-days and increasing accuracy.
Streamlining and automating the training program resulting in enhanced coverage, improved effectiveness and better control & coordination with the team across 40+cities.
Ensuring completion rate at or near 100% for Background verification of all the fixed resources deployed at properties for safety and security of the guests.
Managing end to end deployment of resources to take care of OYO Homes from cleaning to attending guests.
Dashboard Construction eg. Live CURN tracker, Pest Control Tracker, Occupancy Automailer, BGV Tracker etc.

Data AnalyticsAnalytical Skills

Photography club, nit kurukshetra

Secretary

Aug 2018 – Apr 2019 · 8 mos · Kurukshetra, Haryana, India

Confluence, nit kurukshetra

Convener

Aug 2018 – Apr 2019 · 8 mos · Kurukshetra, Haryana, India

Derbii

Business Development and Operations

Jun 2018 – Jul 2018 · 1 mo · Gurugram, Haryana, India

● Assisted in managing Customer Relationship Management System.
● Implemented various marketing strategies for transporting solutions generated various B2B business leads and also worked with vendor management team.
● Making and compiling data to analyze trends.