Feb 2022 – Present · 4 yrs 3 mos

• • Responsible for achieving sales revenue targets within specified territories and products • Generate new business opportunities – define market and opportunity plans, arrange and attending prospective client meetings, preparing responses from invitation to tender through preparing commercial terms to underpin a new proposal • Develop winning sales plans to negotiate and win new business • Use CRM as a tool to effectively manage an opportunity pipeline • Participate as a member of the sales team, in market and opportunity planning, revenue forecasting, working on marketing campaigns and demand generation activities e.g. attend industry events to generate new business • Close sales – obtain approval for deals, work with legal to agree contract and involve Pre-Sales • Engineering to ensure customer delivery, facilitate importation of TNS products and equipment • Develop and communicate the TNS value proposition to prospects and the marketplace • Manage local TNS Office, help facilitate renewal of business permits, and ensure compliance of business regulations • Manage partners, vendors, and suppliers, negotiate contracts, control costs, and ensure delivery of products and services

Oct 2019 – Feb 2022 · 2 yrs 4 mos · Makati

Oct 2019 – Feb 2022 · 2 yrs 4 mos

• • Managed relationship with the payment solutions provider for Merchant Installment • Expand China Bank Merchant Installment Acceptance by scouting and negotiating for potential Merchant Acquirers and Merchant Service providers that will acquire and process China Bank Merchant Installment transactions. • Increased Merchant Installment Billings by building partnerships and marketing tie-ups with merchants, development and communication of promos, and creation new installment facilities. • Managed the development and implementation of China Bank’s Auto-charge facility and negotiated for new billers. • Helped the company achieved its overall target in Credit Card Billings • Managed marketing tie-ups and promotions with SM Group of companies

Mar 2019 – Sep 2019 · 6 mos · Philippines

• QR Payments, Cashless, and Financial Inclusion

Mar 2019 – Sep 2019 · 6 mos

• • Responsible for the overall project management of GCash Scan To Pay API integration with licensed merchant acquirers • Developed and managed relationships with merchant acquirers and payments solutions providers • Looked and negotiated for potential Payment Facilitators and Aggregators who would like to acquire GCash transactions and offer GCash Scan To Pay to customers • Helped the company achieve its overall target in GCash active users

Aug 2016 – Mar 2019 · 2 yrs 7 mos

• BDO Europe desk is a specialized unit committed to providing tailored products and services suited to European companies, its affiliates, and individuals.
• Sales and Marketing
• Relationship Management
• Cash Management Solutions
• Credit Cards
• Leasing
• Insurance
• Trust and Investment

Jul 2016 – Mar 2019 · 2 yrs 8 mos

• • Responsible for the overall relationship management of individual and corporate accounts with European descent • Achieved sales goals in terms of deposit generation and distribution of other bank products and services • Customized bank products and services to meet clients’ requirements • Conducted credit evaluation of accounts, prepared credit proposals and pre-clearance memos in accordance within the Bank’s policies • Ensured and monitored that bank commitments and client obligations were delivered • Prepared internal reports for the Management and other units of the Bank as required

May 2012 – Jul 2016 · 4 yrs 2 mos

• Reports directly to the Business Unit Head of SM Owned Merchant Acquiring and assists him in portfolio management of SM-owned and affiliated companies in terms of bank’s card acquiring business
• Achieved all sales targets set for credit card, debit card, installment and e-commerce transactions from 2012 to 2015
• Responsible for improving profitability by focusing on operational expense and creating new business
• Consistently meets standards set for dormancy, return ratio (credit folders), insufficient documents, CTA, and POS retrieval rate
• Never fails to respond and address merchant concerns within allowable Turn Around time

May 2012 – Jul 2016 · 4 yrs 2 mos

• • Reported directly to the Business Unit Head of SM Owned Merchant Acquiring and assisted in portfolio management of SM-owned and affiliated companies in terms of bank’s card acquiring business • Achieved all sales targets set for credit card, debit card, installment and e-commerce transactions from 2012 to 2016 • Improved team’s profitability by minimizing operational expense and creating new business • Consistently attained standards set for dormancy, return ratio (credit folders), insufficient documents, CTA, and POS retrieval rate • Streamlined processes and never failed to respond and address merchant concerns within allowable Turn Around Time

Jan 2012 – Apr 2012 · 3 mos

• Part of Makati Team 2 and reported directly to Sales Director
• Main task is to achieve sales goals in terms of deposit generation and distribution of other bank products and services
• Created new high net worth individual and corporate accounts
• Deepened customer relationship and broadened customer base

Jan 2012 – Apr 2012 · 3 mos

• • Reported directly to Sales Director of Makati II Region • Achieved sales goals in terms of deposit generation and distribution of other bank products and services • Delivered new high net worth individual and corporate accounts • Deepened customer relationship and broadened customer base

Jul 2010 – Dec 2011 · 1 yr 5 mos

• Supported and executed strategic plans based on growing revenue, sales and market share for the merchant acquiring business
• Built stronger rapport with existing Metrobank clients and gained bigger market share in their business
• Coordinated concerns of clients to different internal departments and Metrobank partners to immediately resolve issues
• Actively monitored performance of assigned portfolio

Jul 2010 – Dec 2011 · 1 yr 5 mos

• • Supported and executed the team’s strategic plans on growing revenue, sales and market share • Achieved monthly sales targets in new merchants, and targets in sales volume & portfolio profitability • Built stronger rapport with existing Metrobank clients and gained bigger market share in their business • Coordinated concerns of clients to different internal departments and Metrobank partners to immediately resolve issues

Sep 2008 – Jul 2010 · 1 yr 10 mos · Makati City, Philippines

• Acquired new merchants which contributed to the company’s development and growth
• Monitored the performance of merchants and ensured that all dealings were conducted in accordance with the standards and guidelines of the company.
• Participated in team planning for appropriate strategies to drive and sustain improvement and to achieve company’s goals.
• Helped in increasing the company’s profitability by cross-selling HSBC’s Corporate and Marketing products.
• Managed and strengthened new and existing client relationships by monitoring productivity and providing regular feedback.
• Evaluated merchant’s performance to determine its contribution to company’s productivity.
• Minimized risk and identified areas of improvement by conducting several studies such as profit/loss analysis and competitor/market analysis.
• Addressed various merchant issues and ensured that concerns were properly and promptly resolved
• Recommended ways to further improve existing strategies and procedures.

Sep 2008 – Jul 2010 · 1 yr 10 mos

• • Achieved and exceeded targets in sales volume from new merchants • Monitored the performance of newly acquired merchants and ensured that all dealings were conducted in accordance with the standards and guidelines of the company • Participated in team planning and strategizing to create improvement in existing procedures and helped in achieving a smooth transition from HSBC platform to Global Payments platform • Helped the company increased its profitability by cross-selling HSBC’s Corporate and Marketing products • Managed and strengthened client relationships by monitoring productivity through profit & loss analysis, ensuring that clients’ request and concerns are resolved timely, and awareness of the competitors and market activities

Sep 2007 – Sep 2008 · 1 yr

• • Managed the performance of merchant accounts and achieved sales volume targets in assigned geographic area • Handled customer concerns in merchant discount rates, POS, payments, chargeback & fraud, and supplies • Conducted merchant orientations to minimize operation error, risk and possible credit card fraud.

Oct 2006 – Sep 2007 · 11 mos

• • Optimized the effectiveness and efficiency of company products by conducting classroom orientation and training which focused on credit card fraud and procedures • Specialized in Visa Card and MasterCard security features • Minimized merchant’s exposure to fraud by regular visitation and reminder of appropriate procedures • Assisted Area Managers in handling merchant concerns and monitoring of market activities

Nov 2005 – Sep 2006 · 10 mos

• • Performed collection activities to decrease the bank’s delinquency by conducting telephone calls for Front End (1 – 29 days past due), Midrange (30-89 days past due) and Hardcore (90-119 days past due) accounts using CACS and Predictive dialer. • Ensured timely follow up of accounts and collected the maximum amount by initiating various collection strategies; being able to arrange payment schemes and other options beneficial to both cardholder and the bank • Evaluated accounts for endorsement to skip tracing and legal agencies • Achieved targets in obtaining Promise To Pay (PTP) and fulfillment customer obligations • Investigated various problems relative to the cardholder’s balance

Jan 2006 – Jan 2008 · 2 yrs

• Responsible for overseeing the performance of merchant accounts to ensure maximum contribution to the company’s target.
• Maintained and developed existing business relationships in an assigned area and ensured productivity standards were achieved.
• Conducted orientation to merchants to minimize operation error, risk and possible credit card fraud.
• Optimized the effectiveness and efficiency of company products by conducting classroom orientation and training which focused on credit card fraud and procedures.
• Specialized in Visa Card and MasterCard security features.
• Minimized merchant’s exposure to fraud by regular visitation and reminder of appropriate procedures.
• Constantly coordinated with merchants to ensure presence of market-competitive rates and incentives.

Jan 2005 – Jan 2006 · 1 yr

• Performed collection activities to decrease the bank’s delinquency by conducting telephone calls for Front End (1 – 29 days past due), Midrange (30-89 days past due) and Hardcore (90-119 days past due) accounts using CACS and Predictive dialer.
• Ensured timely follow up of accounts and collected the maximum amount by initiating various collection strategies; being able to arrange a payment scheme and other options beneficial to both cardholder and the bank
• Evaluated accounts for endorsement to skip tracing and legal agencies
• Facilitated early detection of possible fraud application by immediately reporting to superiors any suspicious account/portfolio behavior that may lead to fraud/contractual losses to the Bank
• Investigated various problems relative to the cardholder’s balance