Raghav Kakkar — Product Manager

A fellow corporate-sapien with a dynamic blend of business acumen and creative passion. Delivering the "Only at Apple" experience with excellence, I currently work as a Creative Pro at Apple India, creating meaningful customer moments and bridging technology with everyday lives at our store in Saket, New Delhi. I got the opportunity to start from scratch at Apple - as a Specialist during its opening year in India. Prior to Apple, I worked in the PMO at HCL Technologies, Bengaluru, managing large-scale projects for Volvo and UD Trucks. With 2 years of corporate experience, I bring a balanced approach of strategic thinking and customer-centric execution. Having lived across India's vibrant cities—Delhi, Chandigarh, Mumbai, Lucknow, Kolkata, Prayagraj, and Bengaluru—I've gained a diverse cultural lens that reflects in both my professional and creative journeys. My academic path includes schooling from esteemed institutions like St. Stephens, Bharatiya Vidya Bhawan, and Ryan International, followed by a BBA degree and a PGDM in Finance & Marketing. As a first-gen post-COVID graduate, I value resilience—seizing internships with UNICEF, Optho Pharma, and JIMS before being placed with HCL Technologies. Off the Clock: I’m a Digital Artist and Freelance Sketch Illustrator (@imperfect.sapien), with past collaborations including Comic Con India, Nat Geo, Unicorn Stores, and the Uttar Pradesh Government (Kumbh Mela 2019). As an Art Educator in my self-led movement of Creative Genes, I’ve conducted 70+ sessions for over 2000 participants—teaching art history, digital tools, and Procreate techniques on the iPad Pro. I also write. You can find my reflections and articles on Medium. Skills: Patience & Persistence | Strategic Planning | Listening & Public Speaking | Data Analysis & Visualization | Task & Risk Management | Product & Market Research | Copywriting | Music Production | Digital Illustration Tools: MS Office Suite | iOS Apps (Keynote, Numbers) | Procreate | Power BI | Adobe Suite | GarageBand | Operating Systems – iOS, Windows, Linux

Stackforce AI infers this person is a Retail and Education professional with a strong focus on customer experience and project management.

Location: Bengaluru, Karnataka, India

Experience: 3 yrs 9 mos

Skills

Training Facilitation
Customer Experience
Brand Awareness
Product Launch
Project Management
Data Analysis
Market Research
Research

Career Highlights

Drove 18-25% YoY revenue growth at Apple.
Conducted 70+ art education sessions for 2000+ participants.
Led immersive customer experiences enhancing brand loyalty.

Work Experience

Apple

Training ISE (4 mos)

Creative Pro (10 mos)

Specialist (1 yr 11 mos)

HCLTech

Senior Executive (1 yr)

Project Management Trainee (1 yr)

Optho Remedies ( P) Ltd

Marketing Intern (1 mo)

UNICEF India

Research Volunteer (1 mo)

Uttar Pradesh Police

Management Team Member (2 mos)

Education

PGDM at Jaipuria Institute of Management

Bachelor of Business Administration (B.B.A.) at United Institute Of Management

Engineering Science at Ryan international school

Class 10 at BHARATIYA VIDYA BHAVAN

Raghav Kakkar

Product Manager

Bengaluru, Karnataka, India3 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Drove 18-25% YoY revenue growth at Apple.
Conducted 70+ art education sessions for 2000+ participants.
Led immersive customer experiences enhancing brand loyalty.

Stackforce AI infers this person is a Retail and Education professional with a strong focus on customer experience and project management.

Contact

raghavkakkar01@gmail.com LinkedIn

Skills

Core Skills

Training FacilitationCustomer ExperienceBrand AwarenessProduct LaunchProject ManagementData AnalysisMarket ResearchResearch

Other Skills

FacilitationPresentation SkillsMarketingCustomer EngagementInterpersonal CommunicationProduct MarketingSalesProject Management Office (PMO)Microsoft ExcelListening & Public SpeakingData ManagementBusiness PlanningPhotographyCreative StrategyTime Management

About

Experience

3 yrs 9 mos

Total Experience

1 yr 10 mos

Average Tenure

2 yrs 9 mos

Current Experience

Apple

3 roles

Training ISE

Jan 2026 – Present · 4 mos · On-site

Driving learning experiences that enable teams to deliver consistent, meaningful customer interactions aligned with Apple’s culture and values. Partnering closely with store leadership to support onboarding, skill development, and floor readiness for new and existing talent.
Leveraging my background as an Apple Specialist and Creative Pro to design engaging learning sessions, foster psychological safety, and enable continuous growth across the store.

Training FacilitationFacilitation

Creative Pro

Jul 2025 – Present · 10 mos · On-site

As an artist, I’ve always believed that the fusion of technology and liberal arts can lead to extraordinary things. Becoming a Creative Pro gives me the platform to live that belief — to help others harness the power of Apple’s ecosystem and turn their vision into reality.
Drove 18–25% YoY revenue growth through consultative selling and need-based solution positioning across Apple product categories.
Achieved an average 30%+ conversion rate by translating technical features into customer-centric value propositions.
Increased product ownership attachment (AppleCare, accessories, services) by 20%+ through strategic bundling and persuasive storytelling.
Combined sales analytics and CRM, with a creative strategy to optimize campaign ROI and improve performance metrics.
Led Today At Apple Sessions for Brand Awareness and Customer Retention.
Led a team of 8–10 members, fostering an ownership-driven sales culture that improved store KPIs and customer retention.
Successfully executed a high-profile media event during New Store Opening (Apple Hebbal), contributing to strong launch visibility and
premium brand positioning.
Designed and implemented targeted marketing and training campaigns with AI tools aligned with quarterly revenue goals.
Recognized for solving customer escalations with structured communication frameworks, protecting brand equity, and improving NPS scores.
Mentored new hires on product demos, objection handling, and consultative conversations. This reduced ramp-up time by 30%.
Delivered impactful demos on Apple Intelligence and Accessibility features, increasing adoption of ecosystem products.
Collaborated cross-functionally to strengthen brand identity and enhance customer lifetime value.
One of the most fulfilling aspects of this role is leading Today at Apple sessions — uniquely immersive experiences hosted in our stores.

FacilitationPresentation SkillsCustomer Experience

Specialist

Aug 2023 – Jul 2025 · 1 yr 11 mos · On-site

Honed skills through comprehensive (Core) training at Apple, leading to significant personal and professional growth.
Consistently exceeded organizational KPIs, maintaining NPS above 90% for 3 consecutive years.
Contributed to 15–20% incremental sales growth through exceptional customer experience and repeat customer development.
Successfully launched and positioned new product lines for 3 consecutive years, driving early adoption and strong opening-
week sales.
Delivered high-impact product demonstrations, influencing purchase decisions and increasing ecosystem attachment rates
(services & accessories) by 18%+.
Collaborated cross-functionally (operations, marketing, training, leadership) to execute in-store strategies that enhanced brand
visibility and footfall engagement.
Had been one of the building block of multiple New Product Introductions (NPIs) at Apple Saket, including launches of the iPhone 15 series, Watch 9/Ultra 2, M3 Chip Macs, and M2/M4 chip iPads.
Responsibilities included advising, selling, and setting up Apple devices.
Conducted demos, wow moments and one-to-many (flexible) sessions for customers in the dynamic Indian market.
Leveraged background in marketing and finance, along with keen interest in art and attention to detail, to enhance customer satisfaction and drive sales.
Expertise in iPads and Watches, was instrumental in providing the best customer experience.
Contributed to Apple Camp 2024 and effectively handled challenging situations at the store.
Designed creatives for internal communications, showcasing ability to manage multiple responsibilities and deliver high-quality results.
Supported all the other departments like Operations, Genius Bar, People team etc., practising the One Store Mindset at Apple Store.

Presentation SkillsInterpersonal CommunicationCustomer Experience

Hcltech

2 roles

Senior Executive

Jul 2022 – Jul 2023 · 1 yr · Bengaluru, Karnataka, India

Project - Volvo and UD Trucks.
Role and Responsibilities-
Creating, Validating, & Maintaining Statement of Work, charging sheets, DS File, Trackers, and Reports.
To work with project teams to develop work breakdown structures and project estimates according to published standards.
To manage multiple projects simultaneously – implementations, CRs, maintenance.
To develop and manage project status reports – dashboards, burn-downs, slipping tasks.
To use MS Project for creating and managing schedules.
To be involved in financial governance of the unit and ensuring all teams stay to target.
Applying knowledge of estimating methodologies and demonstrated ability to guide the team to develop a predictive plan.
To monitor team activities according to the project work plan to ensure tasks are completed on time, within budget.
To assist the other team members as needed or as time permits to foster a supportive, team environment.
To ensure that there is regular and effective communication between teams; participates in the issue tracking procedures, and serves as the gatekeeper of the issues.
To plan and direct schedule and budget.
To organize project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.

Project Management Office (PMO)Data AnalysisProject Management

Project Management Trainee

Jul 2021 – Jul 2022 · 1 yr · Bengaluru, Karnataka, India

I joined my first company as Management Trainee in the PMO. Working under the Project - Volvo and UD Trucks.

Microsoft ExcelData Analysis

Optho remedies ( p) ltd

Marketing Intern

Jun 2020 – Jul 2020 · 1 mo · Prayagraj, Uttar Pradesh, India

Role and Responsibilities as an Intern-
To analyze the existing market of sanitizers and their scope.
To Identify the pros and cons of using sanitizers from customers and perspectives. The physical and mental aspects of sanitizers.
To create the brand architecture of new sanitizers to sustain in the market.

Market ResearchProduct Marketing

Unicef india

Research Volunteer

Jun 2020 – Jul 2020 · 1 mo · Prayagraj, Uttar Pradesh, India

Roles and Responsibilities -
To study the population that is affected due to Covid-19.
To research on the employability of the migrants that are returning due to pandemic.
To find out the job opportunities that can be provided to the needy and migrants of Prayagraj.
To prepare timely reports on the subject matter.
To function as a team member and provide Aid to the Migrants.

Research

Uttar pradesh police

Management Team Member

Jan 2019 – Mar 2019 · 2 mos · Prayagraj

I got the chance to do an internship at Kumbh Mela 2019, as a team member in the management team of UP police and also a sketching artist for them. I could watch closely the management of this world heritage site with crores of devotees. It was a great opportunity for me, to be part of something so big.