RAGHUVINDRA gupta

Operations Associate

Goa, India2 yrs 10 mos experience

Key Highlights

Expert in customer relationship management and operations.
Proven track record in reducing medication errors.
Strong background in logistics and pharmacy operations.

Stackforce AI infers this person is a Healthcare and Logistics professional with strong expertise in customer service and operations management.

Contact

Skills

Core Skills

Operations ManagementLogistics ManagementPharmacy OperationsCustomer ServiceRegulatory ComplianceManufacturing OperationsTeam ManagementCustomer Relationship Management

Other Skills

Inventory ControlOrder FulfillmentManpower PlanningSLA AdherenceKPI MonitoringCentral Operations CoordinationSupply Chain CoordinationSafety ComplianceContinuous ImprovementMentoringQuality AssuranceCoordination with External AgenciesProfessional DevelopmentCase Record MaintenanceOrder Preparation

About

Graduated with a Bachelor of Pharmacy from KLE College of Pharmacy, the professional transitioned to logistics and customer relationship management. Currently serving as Senior Executive at Safexpress Private Limited, they bring expertise in CRM, strategic account growth, and productivity enhancement. Their academic foundation in science and pharmacy complements their ability to address complex challenges in customer service and operations. At Safexpress, they contribute to improving client satisfaction and fostering strategic growth through collaborative problem-solving and coordination. Past roles, including as an Associate at Delhivery Courier Service, honed their skills in handling high-pressure situations and addressing client concerns effectively. They aim to leverage their diverse background to drive meaningful contributions to team objectives while fostering long-term customer relationships.

Experience

2 yrs 10 mos

Total Experience

8 mos

Average Tenure

7 mos

Current Experience

Pharm-easy (ninja pharma-plus)

Senior Pharmacist

Feb 2026 – Present · 4 mos

Mentored junior pharmacists to develop their clinical skills, fostering a supportive learning environment within the pharmacy team. Established strong policies governing pharmacy operations. Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes. Coordinated closely with external agencies such as probation officers, social workers, and medical professionals to facilitate seamless service provision for clients. Continuously expanded professional knowledge by attending relevant trainings, workshops, and conferences, ensuring the provision of high-quality counseling services. Maintained detailed case records in compliance with confidentiality guidelines, contributing to accurate documentation and efficient communication among team members. Prepared orders for shipment by picking, packing, and labeling merchandise. Received and processed incoming stock to keep inventory levels accurate and up-to-date.

MentoringQuality AssuranceCoordination with External AgenciesProfessional DevelopmentCase Record MaintenanceOrder Preparation+3

Reliance retail store pharmacy

Senior Pharmacist

Feb 2026 – Present · 4 mos

Documentation , making all the legal file ready to meet the FDA guide line for drug license. Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes. Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery. Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution. Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

DocumentationQuality AssuranceVendor CoordinationInventory AuditsSchedulingOrganizational Skills+2

Encube ethicals

Production Officer

Feb 2026 – Present · 4 mos

Coordinated with team members to achieve timely completion of production goals and deadlines. Streamlined communication between departments, promoting greater collaboration and overall productivity within the organization. Maintained accurate documentation of production data, facilitating informed decision-making by supervisors. Used critical thinking skills to identify inefficiencies during manufacturing runs ultimately preventing costly errors. Collaborated closely with cross-functional teams to resolve production issues promptly and efficiently. Provided guidance and training to new team members, fostering a collaborative work environment. Assisted in the development of product specifications for improved quality and consistency.

Production CoordinationDocumentationCritical ThinkingCross-functional CollaborationTeam GuidanceProduct Specifications Development+2

Well-care-chemist and drugges

Pharmacist

Feb 2026 – Present · 4 mos

Developed strong relationships with vendors, negotiating favorable contracts for pricing discounts on bulk purchases while maintaining high-quality product standards. Conducted regular audits of pharmacy operations to maintain compliance with regulatory requirements and industry standards. Demonstrated strong commitment to patient privacy by maintaining strict adherence to HIPAA regulations and implementing secure data management practices. Implemented cost-saving measures within the pharmacy department by identifying efficiencies in procurement and resource utilization. Educated patients on proper medication use. Managed drug and supply inventories. Streamlined inventory management systems for optimal stock levels, minimizing waste and ensuring timely availability of medications.

Vendor Relationship ManagementRegulatory Compliance AuditsCost-saving MeasuresPatient EducationInventory ManagementPharmacy Operations+1

Blinkit

Store Manager

Nov 2025 – Present · 7 mos · Goa, India · On-site

Blinkit (zomato group)

Store Manager

Nov 2025 – Present · 7 mos

Managing end-to-end dark store operations including inventory control, order fulfillment, manpower planning, and SLA adherence. - Leading and supervising store staff (pickers, packers, riders coordination) to ensure smooth daily operations. - Monitoring KPIs such as order accuracy, fill rate, shrinkage, productivity, and customer experience metrics. - Coordinating with central operations, supply chain, and city teams to resolve operational issues. - Ensuring compliance with safety, hygiene, and company SOPs. - Driving continuous improvement to reduce cancellations, delays, and operational losses.

Inventory ControlOrder FulfillmentManpower PlanningSLA AdherenceKPI MonitoringCentral Operations Coordination+5

Delhivery courier service

Associate

Oct 2025 – Present · 8 mos

Worked as a SAM, handling over 300 plus clients, addressing their delivery-related and account-related issues. Coordinated with the Operations team through phone calls, tickets, and emails to ensure prompt resolution of client concerns. Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints. Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration. Managed customer service effectiveness by monitoring performance and assessing metrics. Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities. Strengthened client relationships through regular communication and effective problem solving.

Client ManagementOperations CoordinationCustomer Satisfaction MonitoringAccount ReviewsProblem SolvingCustomer Relationship Management+1

Delhivery

Key Account Manager

Sep 2025 – Present · 9 mos

Safexpress private limited

Senior Executive

Aug 2025 – Sep 2025 · 1 mo · New Delhi, Delhi, India · On-site

Oversaw operations for 11 centers across Central Delhi while managing relationships with 12 key retail clients. - Led client meetings to ensure smooth communication, timely payment settlements, and accurate account reconciliation. - Monitored and coordinated end-to-end shipment processes ensuring on-time pickups and deliveries. - Used Salesforce CRM to track client interactions and improve client satisfaction and retention.

Reliance retail

Senior Pharmacist

Jan 2023 – Oct 2023 · 9 mos

Managed documentation and legal compliance as per FDA drug license guidelines. - Reduced medication errors through quality assurance and process checks. - Coordinated with vendors to ensure timely supply of medicines.

Operations OversightClient Relationship ManagementShipment Process CoordinationSalesforce CRM UtilizationOperations ManagementCustomer Relationship Management