Rahul Kumar

Co-Founder

Ahmedabad, Gujarat, India9 yrs experience

AI ML PractitionerAI Enabled

Key Highlights

Built a fast-growing WhatsApp + Voicebot platform.
Helped brands recover 25% of abandoned carts.
Reduced RTOs by 70% through innovative automation.

Stackforce AI infers this person is a SaaS expert focused on D2C growth and customer retention automation.

Contact

Skills

Core Skills

D2c Growth StrategyMarketing Automation

Other Skills

API TestingAWS Command Line Interface (CLI)Agile MethodologiesArtificial Intelligence (AI)AutomationAzure DevOpsBig DataConversational AICustomer RetentionDockerE-commerce SEOFunctional TestingHP Application Lifecycle ManagementInstagram APIJMeter

About

I'm building the fastest-growing WhatsApp + Voicebot platform for D2C brands — and doing it with full transparency. D2C founders today face real challenges: abandoned carts, RTOs, poor repeat purchases, and no retention engine. That’s where TheBotMode comes in. We help brands: ✅ Recover up to 25% of abandoned carts ✅ Reduce RTOs by 32% through address validation & COD flows ✅ Turn WhatsApp into a full-funnel growth channel — from acquisition to retention We’ve onboarded 100+ brands, including 2x Nutrition, Pollie by Kadam, and Rajgharana Metals — and we’re just getting started. Backed by a small team, we’ve scaled past ₹3.4L in MRR, with plans to expand into omnichannel (email, SMS, RCS, Instagram, AI voice and many more). Before TheBotMode, I worked hands-on with eCommerce brands as a CRO consultant, giving me a front-row seat to how retention, automation, and funnel logic actually move the needle. I’m building in public and always open to collaborations, feedback, or product demos. ➡️ DM me if you’re a D2C founder, investor, or SaaS builder — I’d love to connect.

Experience

9 yrs

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 9 mos

Current Experience

Retner

Co-Founder

Sep 2023 – Present · 2 yrs 9 mos · Ahmedabad, Gujarat, India · On-site

I build systems that help ecommerce brands retain customers profitably using automation, voice, and messaging—so they stop depending on paid acquisition to survive.
At Retner, my work focuses on turning behavior, segmentation, and timing into automated workflows that reduce COD reliance, cut RTO, recover abandoned carts, and increase repeat orders.
I stay close to product and execution—because workflows only work when they’re tested in real operations, not just planned on paper.
What I ship:
Intelligence layer that analyzes actions, order patterns, and timing to trigger messaging that converts
AI voice agents for COD verification, follow-ups, and reactivation—replacing manual call effort
Retention workflows across WhatsApp and messaging that improve contribution margin
Repeat-purchase systems that re-activate silent customers with product-timed communication
Outcomes with brand operators:
COD down from 65% → 5% using verification + intent-based flows
RTO cut by 70% through voice + automation
Up to 30% lost sales recovered via targeted journeys
Lower support load by shifting repetitive queries to AI messaging & AI voice
My belief: acquisition brings traffic; intelligence creates revenue.
Retention becomes a moat when workflow replaces firefighting—and when timing, language, and product understanding drive every touchpoint.
I’m building the system that makes that discipline scalable.