Rajan Gidwani

Operations Associate

Jaipur, Rajasthan, India4 yrs 9 mos experience

Key Highlights

Proven expertise in auditing and compliance.
Strong customer service and escalation management skills.
Experience in operational activities within financial services.

Stackforce AI infers this person is a Fintech professional with strong operational and auditing capabilities.

Contact

Skills

Core Skills

Operational ActivitiesAuditing

Other Skills

File ReviewLoan ServicingCourt CasesCustomer ServiceQuestion-Based SellingExternal AuditsTeamworkCustomer Escalation ManagementContractual AgreementsCustomer SatisfactionSelf Managed Superannuation Funds (SMSF)Computer LiteracyCustomer-Focused SellingBack Office OperationsLoan Documents

Experience

4 yrs 9 mos

Total Experience

1 yr 5 mos

Average Tenure

6 mos

Current Experience

Jio financial services

Operational Specialist

Dec 2025 – Present · 6 mos · Jaipur, Rajasthan, India · On-site

Operational Activities

Finova capital

Auditor

Aug 2024 – Dec 2025 · 1 yr 4 mos

Review of sanction, disbursal and rejected files and scrutinizing of
relevant document in file/docket. Review the sanction cases for
credit norms, income assessment, obligations, deviation analysis,
verification banking
Review of disbursed files for overall compliance from login to
disbursal covering sales, credit, operation, legal, technical and
RCU divisions
Scrutinizing of documents in disbursal file/docket such as
application form, loan agreement and stamp duty, sanction letter
& conditions, verification report(PD, TVR) property documents,
insurance
All work done under the prescribed TAT period for smooth process
Work on external audit observation ensuring nil high risk observation

Auditing

Au small finance bank

CSE

Jul 2023 – Aug 2024 · 1 yr 1 mo

Efficiently handling Customer query and provide solution to customers. Guiding customer for every loan related queries aswell. Present month end report. Handle escalated customer issues. Ensuring the customer has a positive experience with the company. Collaborate team data and publish it on weekly basis etc.

Tp

CSE

Aug 2021 – Jun 2023 · 1 yr 10 mos

Handling customers over chat process. Provide Solution to customers for their queries. Satisfy customer with solution & always got high rating. Rewards & Appreciation received by manager most of the time.