Oct 2023 – Aug 2024 · 10 mos · Gurugram, Haryana, India

• Designed and implemented a comprehensive training program that increased employee productivity by 20%, ensuring a more efficient and skilled sales team.
• Streamlined training processes using a Learning Management System (LMS), reducing administration time by 40%, enabling faster rollouts of training programs.
• Introduced gamification and microlearning techniques, resulting in an 85% employee engagement rate and a 30% improvement in knowledge retention.
• Conducted thorough training needs assessments that identified skill gaps and led to a 15% improvement in employee performance.
• Developed a mentorship program to foster ongoing skill development, boosting workforce engagement to 85%.

May 2021 – Sep 2023 · 2 yrs 4 mos

• Led a team of 7 trainers to create, deliver, and improve training programs for employees across India, Australia, and China, impacting over 200 employees globally.
• Spearheaded the development of eLearning content, achieving a 100% completion rate for key training programs.
• Applied adult learning principles to optimize training content for diverse learning styles, resulting in an 85% engagement rate, as measured by post-training surveys.
• Developed region-specific training plans that contributed to a 30% improvement in employee performance, aligning with business objectives in multiple markets.
• Collaborated with cross-functional teams to ensure training programs stayed aligned with business changes and regional updates, driving continuous improvement in performance.
• Used data-driven post-training assessments to measure success, driving a 30% increase in employee performance following interventions.

Mar 2018 – Jul 2020 · 2 yrs 4 mos · Gurugram, Haryana, India

• Managed the training and quality process for Yatra’s International Holiday Sales & Customer Service team, driving improvements in service quality and customer satisfaction.
• Conducted Train-the-Trainer (TTT) programs to upskill internal trainers, ensuring the delivery of high-quality training content.
• Created training calendars for various business units and coordinated the transition of new businesses to meet SLA requirements.
• Implemented targeted training interventions that bridged performance gaps, increasing overall team performance and reducing customer complaints.
• Developed and maintained effective quality monitoring systems, resulting in improved service standards and operational efficiency.

Jul 2016 – Mar 2018 · 1 yr 8 mos · Gurugram, Haryana, India

• Conducted process training for new hires and upskilled existing employees on new products, improving overall team competency and service delivery.
• Developed and delivered content for process improvement, ensuring alignment with the company’s goals of efficiency and customer satisfaction.
• Maintained high-quality standards through continuous monitoring and feedback, resulting in improved performance metrics and reduced error rates.
• Partnered with management to identify training gaps, designing custom interventions that enhanced team effectiveness.

Feb 2014 – Jan 2016 · 1 yr 11 mos · Noida, Uttar Pradesh, India

• Managed a team of advisors, focusing on reducing attrition and shrinkage by conducting personalized coaching sessions.
• Developed tailored training solutions to address performance gaps, resulting in improved employee retention and better performance results.
• Facilitated one-on-one coaching sessions that led to significant improvements in individual and team performance.
• Collaborated with management to ensure training programs aligned with organizational goals, improving overall team productivity.

Mar 2010 – Feb 2014 · 3 yrs 11 mos · Lucknow, Uttar Pradesh, India

• Determine demand for products and services offered by the company and its competitors and identify potential customers. Supervising & controlling sales of different construction related products across designated region
• Responsible for handling Personal Protective Equipment, Security Products, Office Automation, etc
• Identified areas of growth & propose new projects to capitalize on such opportunities through market intelligence activities
• Developed pricing strategies, balancing firm objectives and customer satisfaction with the goal of maximizing the firm's profits or share of market. Oversee product development, monitor trends that indicate the need for new products and services
• Identified, developed, and evaluated marketing strategies, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
• Used sales forecasting and strategic planning to ensure the sale and profitability of products or services, analyzing business developments and monitoring market trends