Apr 2025 – Sep 2025 · 5 mos · Bengaluru, Karnataka, India · Hybrid

• Coordinated end-to-end recruitment for internship programs across multiple domains, supporting both current and future hiring needs.
• Screened resumes, conducted initial phone discussions, and scheduled interviews in coordination with internal stakeholders.
• Acted as the primary point of contact for candidates, ensuring timely, clear, and professional communication throughout the interview process.
• Built and maintained a pipeline of early-career talent, improving turnaround time for ongoing internship
• requirements.
• Partnered with college placement officers and internal hiring teams to align role requirements, timelines, and selection processes.
• Coordinated onboarding and joining formalities for selected interns, ensuring smooth transitions from offer to start date.
• Conducted hands-on digital literacy and online learning sessions for Government led primary and higher-primary school students.
• Trained students on computer basics, internet safety, and use of online education platforms.
• Conducted digital literacy and basic computer training sessions for students and teachers.
• Collaborated with headmasters, school staff, and the NGO founder to plan and execute training schedules.
• Handled day-to-day logistics coordination for digital lab setup, attendance tracking, and progress documentation, working with school and NGO stakeholders.
• Strengthened communication and stakeholder engagement skills while working with diverse education teams.
• Gained exposure to CSR - linked education projects and real-world community development efforts.

Feb 2024 – Feb 2025 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• Learning & Development:
• Supported implementation of PDPs and IDPs across functions, including Hi-Potentials and critical role holders.
• Assisted in identifying organizational and individual learning needs through performance inputs and manager feedback.
• Coordinated IDP execution aligned to the 70:20:10 learning framework, including training nominations and tracking.
• Maintained competency mapping and skill matrices and coordinated annual training calendars.
• Supported rollout of soft-skills training programs and adoption of Success Factors LMS, including user support and completion tracking.
• Performance Management & Business HR:
• Supported execution of PMS cycles, including objective setting, appraisal tracking, and documentation.
• Acted as support SPOC for annual compensation cycles, assisting managers with timelines and process guidelines.
• Maintained PIP trackers, talent retention inputs, and PMS audit documentation
• Supported strategic hiring execution through agencies, campuses, employee referrals, and internal job postings.
• Assisted with attrition analysis and HR MIS reporting, including compensation data, people cost, headcount (HC), MOR, and quarterly reviews.
• Contributed to execution of employee engagement initiatives such as Bring Your Buddy, Leap to Learn, Employee Assistance (1:1s), Diagonal Slice, and 30-60-90 day onboarding.
• Helped line managers address organizational, people, and change-related issues in coordination with senior HR members.

May 2014 – Feb 2024 · 9 yrs 9 mos · Bengaluru, Karnataka

• After 7 enriching years in the Quality Analysis domain—where I honed my skills in process audits, compliance, customer satisfaction and driving continuous improvement—I took a planned career break to focus on one of life’s most important roles: becoming a parent.
• This time away was filled with learning of a different kind—patience, multitasking, adaptability, and resilience (all soft skills that, funny enough, mirror what we use in QA & human resources every day!).
• Now, I’m recharged, up-skilled, and actively exploring new opportunities to bring my experience and fresh perspective back into the professional world. I’m particularly excited about roles where I can continue ensuring quality, efficiency, and impact—this time, with even more purpose and perspective.

Jun 2009 – May 2014 · 4 yrs 11 mos · Bengaluru, Karnataka, India · On-site

• Monitored and evaluated inbound and outbound calls to maintain high-quality customer service standards.
• Conducted root cause analysis on customer complaints to identify systemic issues and propose corrective actions.
• Facilitated team meetings to discuss quality performance metrics and set targets for improvement.

May 2007 – Jun 2009 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

Sep 2006 – Apr 2007 · 7 mos · Belgaum, Karnataka, India