Sep 2021 – Sep 2022 · 1 yr

• Manage a team of Product Managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Oversee strategic program roadmap, development, launch, and marketing to gain maximum benefit from each product
• Oversee day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Shipway clients
• Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business
• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
• Oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Help drive innovation by working with external partners/alliances to develop products, manage ongoing relationships, engage in negotiations, and prepare agreements
• Facilitate requirement gathering interviews, conduct workshops, issue clarifications, review documentation
• Working knowledge of relational databases with strong SQL skills
• Working knowledge on JIRA for requirement tracking and Power BI for reporting

Oct 2018 – Sep 2021 · 2 yrs 11 mos

• Develop and maintain a dynamic road-map by applying company goals, understanding ROI impact,
• and industry innovation
• Own the product lifecycle from ideation, prioritization based on stakeholder input, defining
• functionality, and communication of milestones
• Gather and analyze feedback regarding the product(s) assigned, its features and needs in the
• supported markets
• Assess competition defining their features that resonate with clients, sales and internal stakeholders
• Identify, understand and drive resolution of complex and critical issues and business priorities
• Write clear user stories and product requirement documentation
• Plan, prioritize items and plan sprints based on prioritization and available resources all while
• maintaining a groomed product backlog
• Proactively identify and resolve issues that may impair the products ability to meet strategic,
• technical or other outlined goals
• Clearly communicate status, dependencies, or roadblocks to business stakeholders of any prioritized
• items
• Work closely with in-house subject matter experts and stakeholders as required
• Monitor, report and improve product performance
• Run alpha and beta testing programs, develop and deliver go to market launch plans
• Deep dive into external ecosystems, understanding the dynamics of products we are integrating with,
• and evaluate the requirements of these products.
• Research, understand and draw insights on customer needs and pain points.
• Think end-to-end on all aspects of a use case and ensure tight coordination across multiple
• stakeholders.
• Work closely with a development, QA DevOps team on a daily basis to deliver on the roadmap (using
• agile and lean software development methodologies).
• Explore new ways of improving existing services and products.

Jun 2017 – Oct 2018 · 1 yr 4 mos · Indore, Madhya Pradesh, India

• Suggest workflow improvements to help streamline processes using technology
• Work with various stakeholders across the business and technical teams
• Create documentation and build model diagrams for processes and data flow
• Facilitate requirement negotiation among multiple stakeholders in the business
• Develop layouts and wireframes to ensure the solution meets the user requirements
• Translate business requirements into technical requirements for software developers
• Support internal QA and testing by enabling them to formulate functional test cases
• Coordinate and facilitate UAT in coordination with appropriate business users
• Build reports and visualizations to help analyze data for business processes
• Generate exception and outlier reports to find gaps in the data and identify issues
• Conduct market research for new engagements and write case studies for the completed ones
• Research industry trends and investigate new software tools for thought leadership

Mar 2017 – Jun 2017 · 3 mos · Gurugram, Haryana, India · On-site

Jan 2017 – Feb 2017 · 1 mo · Indore, Madhya Pradesh, India · On-site

Jun 2014 – Dec 2016 · 2 yrs 6 mos · Indore, Madhya Pradesh, India

• As a Scrum master my responsibilitys are
• Doing everything possible to ensure delighting customers.
• Ensuring that the team is following the Agile/ SCRUM practices in the correct manner and the
• customer is delighted the team on how to use Agile/Scrum practices and values to delight
• customers
• Responsible for the overall mission and objectives of teams by focusing on customer values,
• coaching teams to embrace the right mindset in ways of working (self-organizing values, cadence,
• ceremonies, tools)
• Monitoring the team members and mentor them in filling the gaps in terms of displaying AGILE
• behavioral traits
• Monitor Sprint /Release progress through Burnup and Burn-down charts
• Creating relevant metrics to measure team progress with a continuous focus on improvement
• Ensure that a Definition of Done is maintained and followed by the team
• Assessing the Scrum Maturity of the team and coaching the team to higher levels of maturity
• Removing impediments or guiding the team members to remove impediments by finding the
• right personnel to remove the impediment.
• Coaching the team in building a trusting and safe environment where problems can be raised and
• solved thereby building a culture of problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating
• information
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining
• the product backlog.
• Expertise on Atlassian toolset like Bitbucket, JIRA -AGILE, Confluences