Rakesh Kumar Mahunta — CTO

MIM RESPONSIBILITIES:- Provide leadership, ownership, and manage Major Incident bridges according to Service Level Guidelines • Work within the Financial Services industry IT Service Management Office using the ITIL framework • Manage High Severity Incidents through to resolution including Severity 2 incidents as needed • Coordinate technical resources and activities during outages and customer-affecting incidents through service restoration. • Notification to Senior leadership of status and impact through emails to the information Services (IS)department and contacting Senior leadership to advise of the impact to the business • Maximize operational responses to encountered incidents and minimize service availability interruptions • Assist the Problem Management Team via a Rapid Review process • Oversee Emergency Changes as related to current service interruption • Constant focus on continuous improvement. Developed KPIs, established mentoring Program, and monthly mock drills. • Collaborating with multiple teams both within operations and our account Management groups to have adherence to major Incident management process and taking feedback to better support those groups in times of major incident. • Utilize Network monitoring tools such as PRTG, Asset Management tool as Manage Engine. • Utilize IT Service Management tools such as ServiceNow and HP Service Manager on Demand

Stackforce AI infers this person is a Technology Lead in IT Service Management within the Financial Services sector.

Location: Bengaluru, Karnataka, India

Experience: 9 yrs 8 mos