Jan 2025 – Jan 2026 · 1 yr · On-site

• Business Vertical: Operational Excellence, Global Solutions & Risk Compliance (GSRC)
• 1. Delivered a 3% efficiency gain in Q2’25 by defining KPIs, standardizing task complexity models, and optimizing onboarding workflows.
• 2. Reduced manual effort by 15% and scaled throughput by 7% through SOP standardization, workflow automation, and improved reporting structures across global teams.

Nov 2024 – Jan 2025 · 2 mos · On-site

• Business Vertical: Global Trade Services, Global Solutions & Risk Compliance (GSRC)
• 1. Led a team of 10 associates across two key quality improvement workstreams, reducing defects by 15% in alignment with organizational objectives.
• 2. Improved team productivity by 10% and process outputs by 25% by establishing clear performance metrics and structured feedback cycles.
• 3. Standardized workflows and implemented best practices, driving a 10% boost in efficiency and a 10% reduction in errors within core business processes.

Dec 2022 – Dec 2024 · 2 yrs · On-site

• Business Vertical: Global Trade Services, Global Solutions & Risk Compliance (GSRC)
• 1. Delivered a 15% efficiency boost and reduced headcount by five through organization-wide projects focused on process automation and operational optimization.
• 2. Led the development, testing, and rollout of new tools and systems, reducing data processing time by 25% and enhancing cross-departmental collaboration.
• 3. Partnered with cross-functional teams to address critical process gaps, implementing solutions that generated substantial cost savings and reduced business risk.

Aug 2020 – Dec 2022 · 2 yrs 4 mos · On-site

• Business Vertical: Global Trade Services, Global Solutions & Risk Compliance (GSRC)
• 1. Facilitated daily quality audits and large-scale database clean-up activities, significantly enhancing classification accuracy by 35% and reducing defects by 20% in Q1'22.
• 2. Performed root cause analysis to identify critical problem statements, then developed and implemented solutions to streamline and standardize internal processes, resulting in 10% process efficiency gains and cutting operational costs by $550K in H1'22.
• 3. Provided SME support to effectively resolve regulatory escalations and implement Corrective and Preventive Actions (CAPAs), which reduced escalations by 5% and prevented an estimated $1.3M in potential fines or losses, proactively mitigating impact to key business metrics.