Mar 2023 – Apr 2025 · 2 yrs 1 mo · India · Hybrid

• 1. Engineered and optimized the email platform handling 7B+ emails/month (~10M/hour), doubling volume in a year while limiting cost increase to 30% and improving SLAs from 95% to 99%.
• 2. Designed and led critical business features, reducing spam volume in business campaigns, improving realized conversions by 0.5%, and accelerating client onboarding from 2 months to 15 days, driving increased revenue for MoEngage.
• 3. Led compliance-driven initiatives, including the single-click unsubscribe feature for Gmail & Yahoo, delivering within stringent regulatory deadlines.
• 4. Developed automation solutions such as a client-side rate limiter to honor RPM constraints and simplified tech architecture by reducing feature flags, and cutting operational overhead.
• 5. Proactively addressed scalability challenges, initiating monolith decomposition into modular components to enhance reliability, development velocity, and release efficiency.

Nov 2021 – Nov 2022 · 1 yr

• 1. Designed and developed a high-scale Wallet Ledger system for the issuance and redemption of GoTo Points, processing 1M+ daily transactions, with 100%+ annual growth.
• 2. Implemented critical features including partial refunds, points expiration handling, and automated notifications for expiring points.
• 3. Engineered the system for scalability, reliability, concurrency, and idempotency, ensuring seamless transaction processing at a high volume.

Nov 2018 – Oct 2021 · 2 yrs 11 mos

• 1. Enhanced the search system, increasing average cart value by 10% and optimizing P95 API response time from 600ms to 100ms. Led a team of 6 engineers.
• 2. Developed the Edit Order System, enabling customers to add items to existing orders, leading to a ₹20 increase in average order value and 2% growth in Gross Revenue. Led a team of 5 engineers.
• 3. Designed and implemented a Gamification System, driving customer engagement through milestone-based rewards (cashback, product rewards, partner offers), boosting 6-month retention by 1-1.5%.
• 4. Built a Subscription System for periodic membership renewals, increasing customer retention by 3-4%. Led a team of 4 engineers.

Apr 2016 – Oct 2018 · 2 yrs 6 mos

• Developed and optimized microservices for the Customer Support system, enabling self-help options for customers and automated decision-making tools for agents, improving query resolution efficiency.

Aug 2013 – Mar 2016 · 2 yrs 7 mos

• 1. Developed core features for Cyclops, a customer support application used by Groupon agents, reducing ticket resolution time and improving operational efficiency.
• 2. Led multiple infrastructure projects, including hardware consolidation across microservices, data center migration, database migrations, and Redis migrations. Recognized with a Leadership Award for contributions.

Jul 2010 – Jun 2011 · 11 mos

• Developed and optimized face recognition algorithms for partial occlusion scenarios, evaluating performance across multiple test sets to identify the most effective model.