Jul 2020 – Mar 2023 · 2 yrs 8 mos · Bellevue, Washington, United States · Remote

Apr 2013 – Jun 2020 · 7 yrs 2 mos · Redmond, WA

Sep 2012 – Apr 2013 · 7 mos · Redmond, WA

• ● Troubleshooting and working with others to fix complex issues and to guarantee the highest
• availability of Azure based services
• ● Working with PowerShell to simplify and save time on procedures and tasks
• ● Performing root cause analysis on service impacting events as well as working on strategies to
• prevent these events from occurring again in the future
• ● Working effectively with a team to manage a large number of hosted services within Windows
• Azure

Oct 2011 – Sep 2012 · 11 mos · 3100 Airport Way South, Seattle, WA

• Working and collaborating within a four man team that has deployed a new POS system, Wifi system, and back office machines within the 70+ company stores
• Programming in C#, VBScript, and other languages to solve problems, fix issues, and make tasks more efficient for employees of the company
• Troubleshooting hardware and software related issues over the phone, through E-Mail, and in person. This includes, but not limited to, POS hardware, Microsoft Dynamics NAV complications, and Windows related issues on both workstations and servers.
• Given new and unfamiliar tasks, I am able to quickly learn and adapt in order to help the company succeed. Examples include learning Microsoft Dynamics NAV software and server technologies such as Group Policy.

Jan 2010 – Jul 2011 · 1 yr 6 mos · 1680 South Grand, Pullman, WA 99163

• Training new employees
• Interacting and coordinating with hosts and service staff to ensure effective service
• Assuring prompt preparation of the table and food services within a high volume restaurant
• Providing customers with exceptional service

Sep 2007 – Dec 2007 · 3 mos

• Designed and implemented automation mechanisms for installing, updating, and maintaining computer systems
• Helped co-workers by creating an installation script to simplify one of their complex procedures

Jun 2006 – Dec 2009 · 3 yrs 6 mos

• Developed online based training courses using Adobe Flash, Action-script, and HTML technologies
• Trained and mentored interns in the creation of the online based training courses
• Achieved all deadlines with high quality work product
• Redesigned the action-script coding in the training courses to make them up to date and easier to use for both the end user and the employees creating the training courses

Sep 2004 – Aug 2006 · 1 yr 11 mos

• Assisted customers in the knowledge of products
• Trained new employees
• Trusted to set up new promotions in the store