Ranjana Rajeev

Operations Associate

Abu Dhabi, United Arab Emirates5 yrs 5 mos experience

Key Highlights

Expert in fintech operations with a focus on KYC and onboarding.
Led automation projects that significantly improved operational efficiency.
Played a key role in international expansion and licensing processes.

Stackforce AI infers this person is a Fintech Operations Specialist with expertise in process automation and client onboarding.

Contact

Skills

Core Skills

Process AutomationFinancial OperationsProcess ManagementClient OnboardingRevenue OptimizationTeam ManagementCustomer Support

Other Skills

ACH debits managementAccount ReconciliationAccount activation workflowsAnalytical SkillsAutomated revenue stopping mechanismBrand PortfolioCollaboration with lendersCommunicationCommunication skillsCompany Licenses facilitationCross-team coordinationCustom pricingCustomer LoyaltyCustomer Relationship Management (CRM)Customer Service

About

With over 4 years in fintech operations, I’ve built a strong foundation across KYC, merchant onboarding, reconciliations, and strategic process automation. I began as a KYC analyst, ensuring seamless merchant onboarding with precise documentation and clear communication. At Klub, I managed loan portfolios, streamlined repayments data, and addressed brand queries with speed and accuracy. I’ve led key automations like real-time repayment dashboards, revenue stop mechanisms, and loan closure workflows. I also played a pivotal role in Klub’s UAE expansion—supporting FSRA licensing and handling end-to-end operations for new product launches. I’m passionate about driving operational efficiency and building scalable systems that support business growth.

Experience

5 yrs 5 mos

Total Experience

1 yr 7 mos

Average Tenure

11 mos

Current Experience

Pioneervision consultant

Customer Service Representative

Jul 2025 – Present · 11 mos · Dubai, United Arab Emirates · On-site

Klub

2 roles

Senior Associate - Repayment Ops

Promoted

Apr 2024 – Nov 2025 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Implemented automated revenue stopping mechanism for loan repayment operations, increasing efficiency.
Facilitated obtaining Company Licenses in the ADGM for Klub's expansion.
Developed and automated a real-time repayment dashboard for brands to track repayments.
Assisted in onboarding lenders to convenient Mandate portals for ACH debits management.

Automated revenue stopping mechanismReal-time repayment dashboardCompany Licenses facilitationACH debits managementProcess AutomationFinancial Operations

Associate, Repayment Ops

Mar 2023 – Mar 2024 · 1 yr · Bengaluru, Karnataka, India · On-site

Managed structured loan repayment process for brands from initiation to closure, ensuring accurate financial records.
Oversaw revenue reconciliation and repayment to lenders, enhancing operational efficiency.
Collaborated with 5 lenders for accurate bookkeeping and streamlined operations.
Decreased brand query TAT by 2 hours, ensuring a positive experience for all brands.

Loan repayment managementRevenue reconciliationOperational efficiencyCollaboration with lendersFinancial OperationsProcess Management

Cashfree payments

Associate, Merchant Onbaording

Mar 2022 – Feb 2023 · 11 mos · Bengaluru, Karnataka, India · On-site

Managed timely and seamless onboarding of merchants under payment gateway, payout, subscriptions, and bank account validation at Cashfree Payments.
Assigned custom pricing to high GMV generating merchants to optimize revenue streams.
Coordinated with sales, risk, and banking teams through Freshdesk and Salesforce for successful onboarding processes.
Acted as the process owner for bulk onboarding under partner accounts.

Merchant onboardingCustom pricingCross-team coordinationClient OnboardingRevenue Optimization

Razorpay

2 roles

Analyst, Merchant Onboarding

Promoted

Sep 2021 – Feb 2022 · 5 mos

Managed 80-90 daily account activation workflows, ensuring timely processing and customer satisfaction.
Led a team of 5 as a subject matter expert, enhancing productivity and resolving queries efficiently.
Trained new team members on merchant onboarding processes, contributing to a seamless onboarding experience to the new comers.
Collaborated with a consulting team to develop SOPs for Workflow Maker and approver processes, streamlining operations and improving efficiency.

Account activation workflowsTeam leadershipSOP developmentClient OnboardingTeam Management

Junior Analyst, Ticketing Team

Sep 2020 – Aug 2021 · 11 mos

Managed Freshdesk queries for Merchant Onboarding at Razorpay, achieving 0 unaddressed tickets daily.
Transitioned from Workflow Maker to Workflow Approver role within the team.
Maintained an Average Resolution Time of 48 hours and First Response Time of 2 hours.
Developed strong problem-solving and communication skills in a fast-paced environment.

Freshdesk managementProblem-solvingCommunication skillsCustomer Support