R

Rashid Hussain

Partnerships Manager

Manchester, England, United Kingdom20 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in driving customer success and satisfaction.
  • Proven track record in managing enterprise relationships.
  • Skilled in strategic planning and process improvement.
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and ERP solutions.

Contact

Skills

Core Skills

Customer SuccessStrategic RelationshipsCustomer RetentionSales ManagementTeam ManagementCustomer Engagement

Other Skills

Business Relationship ManagementClient RelationsCustomer RelationsRelationship BuildingRelationship DevelopmentAccount Portfolio ManagementManagementSenior Stakeholder ManagementStrategic PlanningBusiness ReviewsCustomer ExperienceBusiness PlanningInterpersonal CommunicationSaaSPersistence

About

my mission as a Senior Customer Success Manager is to elevate organizational capabilities through our cutting-edge ERP/SaaS solutions. With an unwavering focus on process improvement and customer satisfaction, my approach is grounded in delivering measurable outcomes and productivity enhancements that are essential for growth. Our team's collaborative efforts in conducting business reviews and integrating customer feedback have been pivotal in shaping strategic decisions. This customer-centric philosophy ensures that our actions empower organizations, allowing them to excel and do more of what's important, effectively turning challenges into opportunities for success.

Experience

20 yrs 11 mos
Total Experience
2 yrs 11 mos
Average Tenure
3 yrs 11 mos
Current Experience

Delphi care solutions ltd

Customer Success & Partnerships Lead

Sep 2025Present · 8 mos · Manchester Area, United Kingdom · Remote

  • Customer Success Lead providing advanced technology enabled care Intelligence platform powered by AI to streamline compliance and quality improvement for the NHS and Care Sector
Business Relationship ManagementClient RelationsCustomer RelationsRelationship BuildingRelationship DevelopmentStrategic Relationships+6

The access group

Enterprise Customer Success Manager

Jun 2022Present · 3 yrs 11 mos · Loughborough, England, United Kingdom · Remote

  • Managed enterprise customer relationships, ensuring successful adoption of innovative software solutions.
  • Collaborated with cross-functional teams to streamline processes, enhancing productivity by 25%.
  • Provided real-time insights to clients, enabling data-driven decision-making and operational efficiency.
Business ReviewsCustomer ExperienceBusiness PlanningInterpersonal CommunicationSaaSPersistence+56

Sage

Senior Customer Success Manager

Apr 2019Jun 2022 · 3 yrs 2 mos · Manchester Area, United Kingdom · Remote

  • Key SaaS and Automation Technologies across enterprise customers
Business ReviewsCustomer ExperienceInterpersonal CommunicationPersistenceSenior Stakeholder ManagementCustomer Retention+40

The big initiative uk

Head Of Sales

May 2017Mar 2019 · 1 yr 10 mos · Manchester, England, United Kingdom

  • I created, grew and nurtured a a sales team across three industry verticals ensuring we performed and delivered the best to our clients within residential children care, fostering and leaving care with industry leading blending learning carried out online and face to face. The most important part of success were the people. Deliver for your team and your team will deliver for you.
Business ReviewsCustomer ExperienceInterpersonal CommunicationPersistenceCustomer RetentionReturn on Investment+24

Simply sales jobs

Sales Manager

Mar 2015Apr 2017 · 2 yrs 1 mo · Preston, United Kingdom

Business ReviewsCustomer ExperienceInterpersonal CommunicationPersistenceCustomer RetentionReturn on Investment+22

Idns ltd

Education Success Manager

May 2013Sep 2015 · 2 yrs 4 mos · Bolton, United Kingdom

  • Supplying IT and Audio Visual products and Solutions into education, from primary schools through to FE/HE. As a lot supplier on the AV frameworks into education, I provided bids into HE/FE dealing with IT, Audio Visual directors.
Business ReviewsCustomer ExperienceInterpersonal CommunicationPersistenceCustomer RetentionReturn on Investment+19

Edenhouse, part of accenture

Manager, Customer Success

Jan 2011Apr 2013 · 2 yrs 3 mos · Manchester, United Kingdom

  • One of the UK's largest and leading SAP Platinum Partners specialising in the Sale, Implementation, Support and Hosting of SAP Products and Services - and we're still everything ERP - but we have access to many more resources now, so …
  • Whether it’s an SAP On-Premise or Cloud Solution, Implementation of SAP, SAP Managed Services, SAP Maintenance, or SAP Support you're looking for, for your business - we're the ones to choose.
  • Our expert consultants have an unparalleled breadth of technical knowledge coupled with deep Industry and line of business experience and these skills backed by our SAP Platinum Partner status makes us the ideal partner to offer you a full SAP turnkey solution. We are not just a system integrator, we are your ideal strategic partner …
  • … we're everything SAP Software and Technology Solutions with the industry leading SaaS Solutions.
Business ReviewsCustomer ExperienceInterpersonal CommunicationCustomer RetentionB2B SoftwareComplex Sales+17

Dabs.com

Key Account Manager

Jun 2006Dec 2011 · 5 yrs 6 mos · Bolton, United Kingdom

  • Dabs.com may now be one of the UK's largest online electronics retailers, but it wasn't always like this. The original Dabs group (before we added the .com) was founded in 1987 by two enterprising young men, and friends: entrepreneur David Atherton (DA) and writer Bruce Smith (BS). Together, Dave and Bruce launched Dabs Press, a publisher of technology books specialising in 'how to' guides for an increasingly technology-focussed world. Three years later, despite an enduring friendship, the two went their separate ways, leaving David in 100% control of Dabs.
  • From starting out helping people understand technology, David saw it as a natural progression to start selling the technology itself, and it was only a matter of time before Dabs Direct was established. Launched in 1990, Dabs Direct was the offline (ah, remember mail order?) predecessor to the online enterprise you know and love today.
  • Dabs.com has now collected a multitude of high profile awards over the years for both its outstanding online retailing, as well as its exemplary overall business performance. Some of the awards that we're most proud of include the "What Laptop!", "PC Pro" and "Computeractive" magazine awards for "Best Online Retailer", as well as always appearing on Hitwise's Top 10 website awards, awarded to those with the largest online presences (this year we beat overclockers.co.uk and misco. Get us!).
  • Serving the whole of the UK from our state-of-the-art office near Bolton (Westhoughton if you must know), Dabs employ over 300 people all committed to providing you, our customer, with the best possible service. And seeing as there are over a million visits per month, with 4000 of you liking our Facebook pages and following our tweets, as well as 90% of you recommending our humble website to your friends, we certainly think we're doing something right.
Business ReviewsCustomer ExperienceInterpersonal CommunicationCustomer RetentionB2B SoftwareComplex Sales+18

Bt business direct

Key Account Manager

Jun 2006May 2011 · 4 yrs 11 mos · Bolton, United Kingdom

  • Part of the BT Group, BT Business Direct Ltd is a one-stop-shop for all your business' computing, networking and ICT support needs. You can choose to buy online via our specialist business-to-business website, where you'll find over 20,000 different hardware and software products from all the world's leading IT vendors; or you can talk to a member of our business sales team.
  • What we do
  • Unlike many resellers, being part of BT has allowed us to extend our product portfolio way beyond merely hardware to include a wide range of both Voice & Data solutions, and IT services such as hardware configuration, installation and deployment. And the result? Quite simply we're able to offer a more complete "end-to-end" service, combining our 20,000+ product portfolio with BT's entire range of business ICT services.
Business ReviewsCustomer ExperienceInterpersonal CommunicationPersistenceB2B SoftwareUpselling+8

Micro peripherals ltd

National Account Manager

Jan 2004Apr 2005 · 1 yr 3 mos

  • Micro-P is one of the leading B2B and retail distributors in the UK and a wholly owned subsidiary of parent company DCC PLC, Ireland's 6th largest company.
  • After 32 years of profitability Micro-P continues to outperform the market, doubling its business in the last 5 years and achieving revenues in excess of £1billion in FY2012. This includes Advent Data, a consumables distributor, Sharptext in Ireland and Go Connect in Benelux, which combined make up the Micro-P group of companies.
  • Recent accolades include: Mobile News Distributor of the year 2013, PC Retail Distributor of the year 2013, PC Retail Consumer Electronics Distributor of the Year 2013, CRN's Visual & Print Distributor of the year 2012, Dell Print Distributor of the Year 2012 and The Mobile Industry Awards 2012, are testament to its on-going commitment to service and excellence.
  • Micro-P represents over 180 manufacturers in the UK alone spanning more than 22,000 products across mobile, computing and accessories, consumer electronics, print, networking, servers and solutions, unified communications and AV solutions. World class partner brands include Acer, Dell, Samsung, Sony, Toshiba, Nokia, Western Digital, SonicWall, Netgear and Plantronics.
  • Micro-P's market-leading approach teamed with a state-of-the-art distribution centre, next day delivery and a host of managed services, including end-user fulfilment, assures the highest levels of customer service and satisfaction at all times.
Interpersonal CommunicationPersistenceB2B SoftwareUpsellingBusiness AcumenCustomer Satisfaction+8

Education

University of Lancashire

BSC — Law and Business

Jan 2000Jan 2003

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