Mar 2024 – Nov 2024 · 8 mos · Delhi, India · Remote

• As a Business Manager at TheInvestorCo, my role centers on developing and executing a streamlined sales process to drive revenue and enhance market presence. I oversee both pre-sales and sales activities, from client engagement and proposal development to final sales. I am responsible for crafting and delivering training programs that boost team skills and performance, ensuring that the sales team operates at peak efficiency. In addition, I manage and motivate the sales team, setting objectives and monitoring performance to align with our strategic goals. I also maintain strong client relationships, ensuring high levels of satisfaction and promptly addressing any issues. My role involves continuous performance tracking and reporting to senior management, providing insights and recommendations for improvement.

Oct 2020 – Mar 2023 · 2 yrs 5 mos

• Highly organized and motivated Sales Team Leader with 2 years of experience managing and leading sales teams. Proven ability to boost sales performance and drive customer satisfaction with excellent problem solving skills. Experienced in developing innovative strategies to increase the team’s sales capacity, promote new products and services, and create successful incentive programs.
• Core Skills:
• ● Team Leadership
• ● Sales Strategies
• ● Customer Satisfaction
• ● Product Knowledge
• ● Market Analysis
• ● Budgeting
• ● Negotiation
• ● Training & Development
• Responsibilities:
• ● Lead and manage a team of sales representatives to maximize sales performance
• ● Analyze sales trends, develop and implement promotional strategies, and set targets
• ● Set realistic and achievable sales goals for the team and encourage their attainment
• ● Design and implement incentive programs to motivate team members
• ● Monitor team performance and provide timely feedback
• ● Train and mentor sales representatives on product knowledge and customer service
• ● Provide weekly/monthly reports to senior management on sales performance and progress
• ● Negotiate pricing and terms of sales with clients and vendors
• ● Develop comprehensive sales plans to ensure maximum profitability and market penetration

Oct 2020 – May 2021 · 7 mos

• In my previous role as a Sales Manager at Whitehat Junior, I exceeded sales goals and delivered exceptional customer service. With expertise in direct sales, account management, and customer relationship management, I built strong relationships with clients and consistently closed deals. I possess excellent communication and organizational skills, allowing me to create and deliver persuasive sales presentations to existing and prospective customers.

Aug 2015 – May 2020 · 4 yrs 9 mos · Bengaluru, Karnataka, India · On-site

• An experienced Advisor with 5 years of experience in providing customer service in fast- paced environments. Skilled in troubleshooting customer issues, resolving conflicts, and managing multiple calls at once. Possesses excellent communication, customer service, and technical skills. Committed to providing top- notch customer service while surpassing expectations and achieving sales goals.
• Core Skills:
• ● Excellent communication and customer service skills
• ● Skilled in troubleshooting customer issues
• ● Proficient in using computer systems and applications
• ● Ability to work in a fast- paced environment
• ● Ability to handle multiple calls
• ● Skilled in resolving conflicts
• ● Ability to meet sales goals
• Responsibilities:
• ● Answered incoming calls and addressed customer inquiries in a timely and professional manner
• ● Troubleshot customer issues and provided technical assistance when needed
• ● Resolved customer conflicts and provided solutions to customer problems
• ● Upsold products and services when applicable
• ● Maintained customer records in the system and updated customer information
• ● Followed up with customers to ensure their satisfaction
• ● Monitored customer feedback to improve customer service processes