Ravikumar Ghorpade

Operations Associate

Sangli, Maharashtra, India9 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved 52% cost reduction in shrinkage.
Increased turnover by 9.6% year-on-year.
Improved customer satisfaction rate to 95%.

Stackforce AI infers this person is a Retail Operations and Project Management expert.

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Skills

Core Skills

Operations ManagementProject ManagementBusiness DevelopmentSales Management

Other Skills

Analytical SkillsBudgetingBusiness AnalysisBusiness ConsultingBusiness EthicsBusiness PlanningBusiness ProcessBusiness Relationship ManagementBusiness StrategyClient Interfacing SkillsCommercial ManagementCommunicationCross-functional Team LeadershipCustomer Lifecycle ManagementCustomer Relationship Management

About

With the 6 years working experience in different roles and responsibilities I possess a comprehensive understanding of managing commercial activities, developing and maintaining strong customer relationships, and implementing effective business strategies. With a focus on digital marketing and business development, I am adept at utilizing digital platforms to drive growth and enhance brand visibility. My experience in operations management, retail operations, and project management enables me to optimize processes, streamline operations, and deliver successful outcomes. Additionally, I have a proven track record in PnL management, vendor management, and cash flow management, ensuring financial stability and profitability for organizations. In terms of human resources, I excel in training and development, fostering a positive work culture, and enhancing employee skills. I possess strong interpersonal skills, enabling effective communication and collaboration across diverse teams. I am known for my ability to make informed decisions, solve complex problems, and drive business processes efficiently. With a background in the hospitality industry and retail, I understand the unique challenges and dynamics of these sectors. I have successfully planned and managed budgets, conducted forecasting, and executed projects within established timelines. Overall, I bring a well-rounded skill set encompassing various business functions, making me an ideal candidate for roles that require a combination of commercial management, CRM, business development, operations management, and project management expertise.

Experience

9 yrs 6 mos

Total Experience

9 yrs 6 mos

Average Tenure

9 yrs 6 mos

Current Experience

Decathlon sports india

3 roles

Operations Manager

Mar 2021 – Present · 5 yrs 3 mos

As an operations manager, Responsible for the business's profitability, efficient cost-saving strategies, project efficiency, the implementation and invention of new business processes to grow and sustain the business in the market, helped with 43Cr project with the profit of 85Lakhs.
My role demands Customer services, human development, stock flow management, cash management, vendor management, legal compliances, safety and project image, inventory management, PNL management, and the planning and execution of the maintenance budget to achieve desired goals.
Achieved 52% cost reduction in shrinkage through the introduction of new stock flow process, achieved a 95% customer satisfaction rate and increased and saved profits by 20% through the optimization of operational processes.

PnL managementvendor managementcash flow managementinventory managementcustomer serviceproject efficiency+3

Project Leader

Promoted

Jan 2018 – Mar 2021 · 3 yrs 2 mos

Responsible for Decathlon's cycling project in R-City which demands for OMNI (Offline + Online) economic growth, cycling business development & market penetration, human development, raising customer satisfaction rates through sales after services, and user/customer retention rates.
Along with the primary duties, Leading in daily operations to ensure the seamless operation of the company. Stock flow, cash flow, and inventory these skills helps to every day's business target.
Led a project team of 10 to launch Decathlon's cycling business in R-City, increasing total turnover by 9.6% year-on-year and achieving an 94.5% consumer satisfaction rate. Developed a strategic customer experience plan that improved online and offline sales by 9.6%. Generated user/customer retention rate of 92.
Implemented stock flow and inventory tracking systems to reduce stock shrinkage by 23% which credited to accurate forecasting and product development strategies. Improved cash flow to maximize profits and successfully managed customer inquiries concerning product quality.

business developmentmarket penetrationcustomer satisfactioncash flow managementinventory trackingstrategic planning+2

Sport Leader

Dec 2016 – Jan 2018 · 1 yr 1 mo

Responsible for road cycling as Omni Sport leader.
Fulfilled monthly ambition with 20% growth rate.
Learnt how to use P&L sheet for road cycling.
Applying strategic action plans to increase sales by analyzing sales trend and customer behavior.
Achieved monthly ambition sales target by 102% and improved customer satisfaction ratings by 19% by using strategic action plans, analyzing sales trend and customer behavior, and providing excellent customer service.

sales analysiscustomer behavior analysisstrategic action planscustomer serviceSales Management