Aug 2023 – Jul 2025 · 1 yr 11 mos · Singapore · Hybrid

• ✅ 𝐀𝐬 𝐚 𝐂𝐡𝐢𝐞𝐟 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 & 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐎𝐟𝐟𝐢𝐜𝐞𝐫 (𝐂𝐏𝐈𝐎) 𝐢𝐧 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐓𝐞𝐚𝐦 (𝐄𝐋𝐓) at Loyalty Now Group, a leading player in loyalty & customer engagement solutions, company specialized in Payments Card Linked Offers #PLO #CLO, Aggregator Payments Linked Offers #APLO.
• ➡️Loyalty Now a scaleup company specialized in Card-Linked Offers (CLO), Aggregator Payment Linked Offers (APLO) Space, they are a platform of choice in Australia, APAC Delivering unmatched services.
• ➡️Highly Secure PCI DSS Level 1 certified, robust & infinitely scalable the Loyalty Now SaaS platforms can be deployed globally seamlessly in weeks' time. Esteem Clienteles includes AmEx, Qantas, Telstra, Bupa, Union shopper Plus and a growing number of program operators EFTPOS in Australia, Singapore & Hong Kong.
• ➡️Seamless CLO/APLO experience Customers checkout as usual, whether it’s online or in-store. Smart messages are triggered in real-time informing them of points, cashback earnt, relevant special offers pushed.
• ➡️All with zero effort, absolutely zero friction, pure happiness in play!
• ➡️Loyalty Programs I lead I was able to demonstrate ROI/revenue-generating part for all clients. Delighting client's membership while simultaneously increasing their merchant partner's sales.

Mar 2015 – Jul 2023 · 8 yrs 4 mos · Singapore

• ✅𝐀𝐬 𝐚 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫, 𝐇𝐞𝐚𝐝 𝐑&𝐃, 𝐈𝐓 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬, took over Support & Managed Operated Services Addon functions from 2015 onwards.
• ➡️I became Entire Global IT Head; along with FS&R Global Software R&D Team delivered Projects, Products, PoCs within time cost budget with Good Quality via our Agile SCRUM Teams & Resource Labs.
• ➡️Also been Responsible for delivering FS&R Global IT Services Production Application Support, Managed Operated Services Team within agreed OLAs/SLAs with Good QoS.
• ➡️As a Director take Care of Team’s & FSR IT Budget & Strategies. Well versed in Cloud Computing AWS/Azure/Oracle Cloud for our various computing needs over & above our VM Ware ESX setups..
• ➡️As part of Senior Leadership Team, Work Closely With GM/Business Owner, Product Owner+ PS Team Heads & all Lab Managers do weekly optimal Production Resource Planning FSR to ensure all in our team here have maximum planned billable works for 3-4 months in advance.
• ➡️As Director ASPAC/Auth signatory for APAC I take care of supplier/vendor/Customer agreements.
• ➡️Part of proposal committee, actively contribute in Presales/Sales RFQ/RFIs. Help in leading R&D demo.
• ➡️With rich domain/Tech knowledge in Loyalty help in Complex Solution/Business Analysis & Problem Solving for FSR Core Team that I lead the product transformation from SDC along with product owner.
• ➡️As main lead of our Software Engineering Process Group (SEPG) improve Software Processes S/W Development Life Cycle (SDLC) both Agile/RUP/Waterfall models & Strive for its Continuous Improvements.
• ➡️Leading & Being part of a successful Digital transformation Journey of Agile/DevSecOPS & Microservices Rest APIs for our Product.

Jan 2014 – Feb 2015 · 1 yr 1 mo · Singapore

• ✅𝐀𝐬 𝐚 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫, 𝐇𝐞𝐚𝐝 𝐑&𝐃 I effectively managed R&D and operational strategies at Collinson, significantly contributing to the company's growth in the APAC region.
• ➡️Directed the R&D team to innovate and improve IT service offerings, aligning with market demands.
• ➡️Ensured compliance and operational excellence as the authorized signatory for Singapore operations.
• ➡️Developed leadership skills through cross-functional collaboration and strategic decision-making.

Jan 2013 – Jan 2014 · 1 yr

• ✅𝐀𝐬 𝐚 𝐆𝐥𝐨𝐛𝐚𝐥 𝐇𝐞𝐚𝐝 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 in Singapore and Manila for managing projects, products Development and Research & also in-charge of our global IT Systems in Welcome.
• ➡️Contribute in business decisions as part of top management, help in growing one Corporate culture & Core Values.
• ➡️Effective regular communications with team (FS&R IT Core group) also meetings with Labs, finalize best solution design choices.
• ➡️Ensure Effective Enterprise Knowledge Management/Tech training companywide.

May 2009 – Dec 2012 · 3 yrs 7 mos

• ✅𝐀𝐬 𝐚 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭 𝐋𝐞𝐚𝐝 delivered successfully over 10000MDs in technical Solution Development/integrations/Project Management/Enterprise Architecture (EA)/Knowledge Management (KM) areas in big projects like Visanet Cielo, Alphabank, AIMIA and various XLS product lines.
• ➡️Executed Large size project 5K MDs for Cielo, AIMIA/CBA benchmarked in WRT as best Model Projects. Involves complex technical program management of multiple code drops/stages/phases..
• ➡️Involves Daily Standups/Checkpoints coordinating with various streams/outsourcing teams.. Proactive Risk Management & Mitigation Planning..
• ➡️Helped in product predictive analytics capabilities, smart messaging notifications for OmniConnect.

Jul 2003 – Apr 2009 · 5 yrs 9 mos

• ✅𝐀𝐬 𝐚 𝐒𝐞𝐧𝐢𝐨𝐫 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭 𝐟𝐫𝐨𝐦 𝟐𝟎𝟎𝟑; he has lead and delivered successfully in technical Solution Development/integrations/Project Program Management in lots of big size software projects (>5K MDs) and products.
• ➡️Being handson always work closer with team to leading implementing identified solution/ evangelizing them on the process as a team..
• ➡️Part of Technical Design Authority (TDA) done quite a few Build or Buy Analysis.
• ➡️Process mature in Agile/CMMI/ISO/CC-EAL4+/PCI Security. Facilitated Process improvements in all my companies. Part of PCMM3/CMM5 pre assessment in Mastek. Certified ISO9001 Internal QMS Lead Auditor. Lead Product PA DSS audit few times from front..
• ➡️Was part of CMMI-3 Appraisal/renewals as a SEPG Team Member (Part of 2 SCAMPI A Audits) & hence be CMMI Lead Appraiser.
• ➡️Evolved best practices metrics/models for successfully executing large sized projects (like Visa/Cielo).

Jan 2001 – Jul 2003 · 2 yrs 6 mos · Mumbai Area, India

• ✅𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 of projects, products in smart card, POS, E2E Host solution delivery, EMV and its consultancies. Major project involved loyalty, VSDC on MULTOS for Credit Mutuel, CBT for MasterCard, Sodexho, Indian Oil Corporation IOCL contactless Loyalty, JCB JSMART EMV applications in Java and MULTOS Smart Cards.
• ➡️VSDC in MULTOS: Product for Credit Mutuel; as Director handled team of 10; project size 4MY
• Environment: ICC SIM CT6.0 Visa Test Bed, Clear Case/Quest, SmartDeck, Ingenico EMV Kernel, Infineon Cards SLE66CX160S/320P with MULTOS v4 in 1Q Mask
• Description: VSDC product got CC/EAL4+ cert via Thales & VISA VIS1.4 cert via Axalto
• ➡️M/Chip 4 & JSMART2 in MULTOS: Similar Products as above & JSMART delivered to JCB (2MY)
• ➡️LOYALTY: Product; as Technical PM, handled team of 8; project size 8MY
• Dione/Ingenico POS with Java Loyalty Host Application
• MultiMerchant Loyalty in Smart card; POS Param init Awards/Redemption, EOD
• ➡️VCEPS in MULTOS: Product; as Technical PM, handled team of 6; project size 4MY
• Ingdev, MULTOS, Ingenico M62, eCash Host in VB, Oracle; CardBase CEPS
• CEPS/VCEPS eCash Card & POS applications.
• ➡️SODEXHO PASS: Dione terminals for Sodexho canteens in Mumbai for Lunch Pass redemptions
• ➡️Credit/Debit PayApp for EFT-POS: Client HDFC; as Technical PM, handled team of 6; size 5MY
• Exta - C, ACI BASE24 AuthHost, SPDH, NCC Concentrator, Dione Excelsior POS (ISO 8583)
• ➡️Mandi e-Agriculture: Smart auction.
• ➡️Petro-Wallet: Client IOCL (Indian Oil Corp); as Tech Manager, handled team of 20; size 16MY
• MS SQL, VB, CRW7, IBM, Inside ContactlessReader
• E2E solution for Gas Stations & its Regional, HO for its Sales/eCash/Loyalty..
• ➡️Given recommendations for Multi-Application Smart-Card Apps & POS to Ministry of IT, India as part of Consultancy. Was part of Bank Of Punjab EMV Payments consultancy.
• ➡️Delivered speech in Bankers CEO/CIO Smart Card/e-iSA Security Forums in India on Smart Card/EMV/Payments/Security.

Jan 1996 – Dec 2000 · 4 yrs 11 mos · Mumbai Area, India

• ✅𝐀𝐬 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐞𝐫 𝐀𝐧𝐚𝐥𝐲𝐬𝐭 worked in Mastek as part of core product development team in ERP Goldmine specializing in Supply Chain Management and delivered SCM customization projects to many MNC clientele including Bausch & Lomb, Britannia, Wyeth, Lynx Financial.
• ➡️Deployed Goldmine in Big MNC clients Bausch & Lomb, Wyeth, Danone, Videocon
• ➡️GOLDMINE: Its SCM Product as Analyst/Lead, was part of team of 15; with Project size 20MY
• Environment: ASP, Oracle, VC++ components, before in OPEN ROAD, Ingress, Unix
• Descriptions: Full fledge ERP for Supply Chain Management (SCM)
• ➡️LYNX: Client LYNX Australia/UK as a Tech Lead, was part of team of 20; with Project size 30MY
• Environment: Oracle Stored packages/Forms/D2K in Offshore Dev Centre in Mumbai
• Descriptions: Retail Banking & Mortgage/leasing software customizations on core summit product.