Ravish Choudhary

Operations Associate

Greater Delhi, India13 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved significant cost reductions in operational expenses.
Strengthened client relationships leading to increased repeat business.
Successfully managed large-scale staffing operations.

Stackforce AI infers this person is a seasoned HRTech professional with expertise in operations and business development.

Contact

Skills

Core Skills

Operations ManagementStrategic PlanningCustomer Relationship Management (crm)Revenue AnalysisSales ManagementCompliance ManagementBusiness DevelopmentTeam Leadership

Other Skills

Sales PlanningCompetitive AnalysisOutsourcingStrategic LeadershipSales ProcessKey Account ManagementBusiness Process ManagementCross-functional CollaborationsWorkforce OperationsOperational GovernanceBusiness OperationsMarket PenetrationTeam ManagementMarketing ManagementCRM

About

Business Operations professional with hands-on experience managing workforce operations, compliance coordination, vendor governance, and multi-client operational delivery in structured, process-driven environments. I specialize in owning execution-heavy operations, ensuring regulatory adherence, maintaining operational accuracy, and supporting leadership through reliable reporting and process improvements. My work sits at the intersection of operations, compliance, workforce management, and stakeholder coordination—where execution quality directly impacts business continuity and risk. Core Areas of Strength: 1. End-to-end workforce operations including onboarding coordination, compliance tracking, and documentation governance. 2. Operational process management across HR, vendor, finance, and client interfaces. 3. Compliance operations ensuring audit readiness, statutory adherence, and process discipline. 4. Vendor coordination and service governance aligned with operational and contractual requirements. 5. Process improvement through standardization, reporting accuracy, and tracker optimization. 6. Leadership support through operational reporting, cost inputs, and execution oversight 7. Known for execution discipline, reliability, and ownership mindset, I bring structure to complex operational environments and ensure that processes run efficiently, consistently, and with minimal risk.

Experience

13 yrs 10 mos

Total Experience

4 yrs 7 mos

Average Tenure

11 yrs 8 mos

Current Experience

Genius hrtech limited

4 roles

General Manager Staffing Operations

Promoted

Jul 2024 – Present · 1 yr 10 mos

Strengthened client relationships, resulting in a significant 15% increase in repeat business
Formulated and executed individual and team objectives, delivering a 20% improvement in overall performance
Implemented cost-saving measures, leading to a 10% reduction in operational expenses and contributing to the company's bottom line

Customer Relationship Management (CRM)Strategic PlanningRevenue AnalysisOperations Management

Deputy General Manager Operations & Sales

Dec 2022 – Jul 2024 · 1 yr 7 mos

1. Strengthened client relationships, resulting in a significant 15% increase in repeat business.
2. Formulated and executed individual and team objectives, delivering a commendable 20% enhancement in overall team performance.
3. Managed profit and loss (P&L) operations for Delhi, handling a substantial portfolio worth 160 crore.
4. Ensured compliance with labor laws, regulations, and internal policies throughout the recruitment process. Maintained up-to-date knowledge of legislative changes and implemented necessary adjustments to ensure legal conformity.
5. Established key performance indicators (KPIs) and meticulously tracked staffing-related metrics. Analyzed data, prepared comprehensive reports, and provided valuable insights to senior management on recruitment trends, hiring costs, and overall staffing effectiveness.
6. Identified areas for process optimization and efficiency enhancement within staffing operations. Evaluated existing workflows, implemented best practices, and leveraged technology to streamline recruitment and onboarding processes.
7. Achieved 90% of yearly branch targets in terms of Revenue & Margin.

Sales PlanningCustomer Relationship Management (CRM)Competitive AnalysisStrategic PlanningOutsourcingStrategic Leadership+4

Assistant General Manager Business Development

Promoted

Apr 2020 – Dec 2022 · 2 yrs 8 mos

Orchestrated enterprising leadership to streamline operations and invigorate international businesses
Directed cross-functional teams to foster motivation and guide them to achieve exceptional results
Played a pivotal role in significantly boosting sales volume across all product lines in Delhi/NCR
Forecasted and planned monthly and quarterly sales targets, exceeding them within specified timelines
Demonstrated high proficiency in effectively managing key accounts and securing business from diverse channels
Established and maintained strong business relationships resulting in significant repeat business from key accounts
Analyzed and reviewed market requirements, effectively communicating them to team members for successful business goal accomplishment
Provided training and counseling to team members, driving them to achieve individual sales targets
Collaborated with Legal, Commercial, Compliance, and IT teams, ensuring seamless coordination for associated tasks and resource allocation
Responded promptly and professionally to all inquiries, issues, and requests from client managers and contingent workers
Achieved 95% of yearly targets in terms of Revenue, Margin & Contracts, year on year

Sales PlanningCustomer Relationship Management (CRM)Competitive AnalysisStrategic PlanningOutsourcingStrategic Leadership+4

Business Development Manager

Aug 2014 – Mar 2020 · 5 yrs 7 mos

Customized solutions to meet client requirements, resulting in a 20% increase in client satisfaction scores.
Built and nurtured client relationships, driving development and procurement of contract and permanent staffing business.
Independently acquired new clients and consistently achieved target objectives across diverse domains.
Ensured prompt fulfillment of staffing needs through robust client relationship management and effective negotiation, leading to a 15% increase in timely placements.
Utilized consultative methodologies to identify and address new client needs, leading to a 25% increase in client retention.
Proactively communicated with clients to ensure satisfaction with placed individuals and promptly resolved issues, maintaining a 95% client satisfaction rate.
Managed all client-related documentation and ensured compliance with administrative procedures, achieving a 100% audit success rate.

Sales PlanningCustomer Relationship Management (CRM)Competitive AnalysisStrategic PlanningOutsourcingSales Process+2

Times internet

Account Manager

Nov 2013 – Aug 2014 · 9 mos · Gurgaon, India

Managed assigned territory, forming strategic partnerships with merchants to promote their outlets through mobile platforms, resulting in a 25% increase in business growth.
Oversaw and maintained MIS systems, ensuring accurate data management and analysis for effective prospecting and lead generation.
Generated new leads and maintained a comprehensive client database, leading to a 30% increase in sales opportunities. Monitored individual targets to drive sales and business development.
Identified potential prospects and compiled client information in Excel sheets, resulting in a 20% increase in successful partnerships after impactful meetings and negotiations.
Fostered strong brand relationships by providing comprehensive training to merchants, resulting in a 15% increase in customer satisfaction and successful re-validation of loyalty programs.
Established, maintained, and cultivated strong relationships with existing customers, resulting in a 10% increase in customer loyalty and exploration of expansion opportunities.

Customer Relationship Management (CRM)Competitive AnalysisSales ManagementBusiness Development

Y2cf digital media pvt limited

Key Account Manager

Feb 2012 – Jul 2013 · 1 yr 5 mos · Gurugram, Haryana, India

Oversee assigned territory, establishing partnerships with merchants to promote their outlets through mobile platforms and drive business growth.
Manage and maintain MIS systems, ensuring accurate data management and analysis for effective prospecting. Generate new leads, maintain a comprehensive client database, and monitor individual targets to drive sales and business development.
Identify potential prospects, compile client information in Excel sheets, and conduct impactful meetings to secure partnerships. Negotiate and sign agreements, presenting tailored offers and loyalty programs to establish long-term business relationships.
Foster strong brand relationships by providing comprehensive training to merchants utilizing our services. Gather merchant feedback, promptly address any issues, and ensure the successful re-validation of loyalty programs.
Establish, maintain, and cultivate strong relationships with existing customers in the assigned territory. Nurture customer loyalty, explore expansion opportunities, and provide customized solutions based on evolving client needs.

Customer Relationship Management (CRM)Competitive AnalysisSales ManagementBusiness Development