Reecha Jindal

Customer Success Manager

Gurugram, Haryana, India14 yrs experience

Highly Stable

Key Highlights

Proven track record in customer success management.
Expert in developing and improving customer support processes.
Strong analytical skills with a focus on client satisfaction.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and HR management.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementProcess ImprovementProgram ManagementCrm ManagementHuman ResourcesFinancial ManagementAnalystRisk Management

Other Skills

AccountingAnalysisAnalytical InsightsAnalyticsAutomated Support ProcessesBusiness AnalysisBusiness IntelligenceBusiness StrategyCRMCRM ImplementationCS ProcessesClient EscalationsClient ManagementClient OnboardingClient Relations

About

Results-driven professional with experience in developing strong processes, managing global clients, encouraging growth, and driving impact. Possess strong communication skills with a customer-first approach, excellent problem-solving skills, and the ability to work independently as well as in a team environment.

Experience

14 yrs

Total Experience

3 yrs 9 mos

Average Tenure

2 yrs 11 mos

Current Experience

Loop ai - delivery intelligence platform

Customer Success Manager

Jul 2023 – Present · 2 yrs 11 mos · San Francisco, California, United States · Remote

Onboarding, training and managing a portfolio of Enterprise clients for the automated reconciliation app
Work with cross-functional teams to launch product features and centralizing clients’ requests.
Identify client growth opportunities and collaborate with sales teams on upselling, cross-selling, retention and renewal
Acting as the primary point of contact for client escalations, delivering timely resolutions and fostering trust.

OnboardingTrainingClient ManagementCross-functional CollaborationUpsellingRetention+3

Terraview

2 roles

Customer Success Lead

Promoted

Jan 2020 – Jul 2023 · 3 yrs 6 mos · Barcelona, Catalonia, Spain · Remote

Terraview, now Gamaya is a AI-powered vineyard management platform
Responsible for creating and upkeeping the CS Processes across Terraview
Onboarding and training of CS team
Oversaw customer onboarding, account management, escalations, and product adoption
Lead the development of automated customer support processes, reducing response times by 40%.
Conducted quarterly business reviews (QBRs) to align product capabilities with customer objectives, resulting in a 95% client satisfaction rate.
Collaborated with the product team to introduce features based on user feedback.
Tools Used: Loom, Hubspot, Intercom, Mixpanel, Jira, Notion

CS ProcessesOnboardingTrainingAccount ManagementProduct AdoptionAutomated Support Processes+4

Program Manager

Aug 2019 – Dec 2019 · 4 mos · Barcelona, Catalonia, Spain · Remote

Worked with different teams and assisted with product development research.
Implemented and maintained our CRM (HubSpot) and other no-code tools.
Managed vendors and financial reports
Lead the process to get the Terraview Spain branch opened

Product Development ResearchCRM ImplementationVendor ManagementFinancial ReportingProgram ManagementCRM Management

Basil advisors

3 roles

Manager - HR and Finance

Promoted

Jan 2018 – Jan 2020 · 2 yrs

Basil Advisors was India's top executive search firm for talent in the digital space, which was acquired by Blume Ventures in February 2020
Established and managed HR and financial processes for a growing team of 40+ employees.
Worked closely with the founders and led the HR team on hiring requirements.
Spearheaded the HR team in the acquisition and integration of a competing firm ensuring seamless transitions.
Managed company payments and compliance.

HR ProcessesFinancial ProcessesHiring RequirementsCompliance ManagementHuman ResourcesFinancial Management

Assistant Manager - HR and Finance

Promoted

Jan 2016 – Dec 2017 · 1 yr 11 mos

HR Lead

Sep 2014 – Dec 2016 · 2 yrs 3 mos

Kpmg

Analyst

Apr 2012 – Aug 2014 · 2 yrs 4 mos · Greater Delhi Area · On-site

KPMG is a global network of professional firms providing Audit, Tax, and Advisory services.
Managed key accounts and provided analytical insights to improve compliance and mitigate risks.
Trained new team members and collaborated with cross-functional teams on process updates.

Account ManagementAnalytical InsightsTrainingCollaborationAnalystRisk Management