Nov 2023 – Apr 2024 · 5 mos

• Took a break to upskill and transition into Growth roles. Moved back to India 🇮🇳 and spent time with family & friends.

Jan 2021 – Oct 2023 · 2 yrs 9 mos · Remote

• Launched a part tracking tool for our mobile application to automate parts logging and shipping reimbursement
• Optimized customer communication by introducing automated text messaging and technician tracking features
• Improved our operational efficiencies by 30% by crafting an escalation system for alerting on our platform
• Managed the integration of our appointment tool with a client service program that had a weekly footfall of 10,000
• Leading initiatives to support the implementation of our products with global clients in APAC and Europe
• Supported our engineering team in triaging bugs and QA testing

Jan 2020 – Jan 2021 · 1 yr

• Defined features to automate re-dispatch process resulting in reducing monthly Operations activities by 20%
• Optimized our Technician Incentives Strategy by automating the process - resulting in 10% cost savings
• Improved our mobile app by updating the onboarding process, simplifying payments summary, and improving the notifications experience for our users
• Led the design and development of an internal messaging tool improving response to customer service by 20%
• Founder and co-editor of our monthly product newsletter

Oct 2019 – Jan 2020 · 3 mos

• Led feature development for web app resulting in improved operational efficiency and service support capabilities
• Optimized the UI of Fixt HQ (an internal tool) to increase information accessibility to account managers
• Designed wireframe mock-ups for web and mobile UI. Adept at using design/wireframing software
• Collaborated with marketing team to support ideation and execution of lead generation campaigns

Jun 2019 – Aug 2019 · 2 mos · San Francisco, California

• Led product vision for the partner portal website; studied user journey and conducted 10+ user interviews
• Constructed wireframes for web UI, defined the UX goals and specified the messaging for the partner portal website
• Developed strategy for API product launch – segmented customers and identified 5 most profitable partners for test launch

Mar 2019 – May 2019 · 2 mos · Remote (Baltimore)

• Supported overseas clients with go-to-market strategies for their patented technology.
• Performed market assessment by interviewing over 10 suppliers and end users and developed the value proposition.
• Delivered the project within 8 weeks; showcasing adaptability to working on unknown industries and tech.

Aug 2018 – Oct 2018 · 2 mos

• Interviewed 20+ patients and 8+ Hospital staff to study the process inefficiencies and communication challenges.
• Used MS Excel to arrange and sort Timestamp data of 150 plus patients. Visualized and created charts using Tableau. Drew insights on patient behavior and correlated it to delay patterns.
• Developed tools to reduce communication related delays and increase information flow.

Sep 2017 – May 2018 · 8 mos · Hyderabad, Telangana, India

• Worked with the founders in analyzing the customer engagement cycle. Evaluating capacity constraints, eliminating bottlenecks and identifying customer drop off points.
• Streamlined customer onboarding process and cut the time spent on each customer by ~50%.
• Standardized the customer acquisition process and build an Excel data base to manage and optimize capacity utilization.
• Analyzed the customer data to study major revenue channels; drew insights for future customer segmentation.

Jul 2017 – Aug 2017 · 1 mo · Hyderabad, Telangana, India

• Sales intern - Doubled the total paid customer numbers by cold calling, cold mailing and messaging target customers on several social media platforms.

Feb 2017 – Feb 2017 · 0 mo · Zaheerabad, Telangana

• Worked with the Industrial Engineering department on value stream mapping (VSM) body manufacturing for Mahindra Camper vehicle.
• Evaluated process flow and isolated the non-value-added practices in the 15-stage line.
• Developed an Excel based visualization for the shop floor Value Stream Map (VSM) and studied the wastage.
• Streamlined production line operations for optimal time usage; reduced non-value-added time by ~2%.

May 2016 – Jun 2016 · 1 mo · Pune, Maharashtra, India

• Worked with the general manager of the body shop to improve the productivity of the M300 model vehicle in the body shop.
• Improved production efficiency by ~8% of a vehicle line by using the PDCA framework and Toyota production system.
• Identified bottlenecks in the shop floor by performing time-study analysis; visualized the timestamp data to draw insights.
• Optimized WIP inventory and achieved the desired throughput of 22 cars/hour; developed a new model for capacity allocation in the manufacturing line.