Rishiraj Shetty 🚀 — Business Development Executive

I’m a Customer Relations Advisor at Tech Mahindra, where I deliver seamless voice and chat support by combining clear communication, technical expertise, and a customer-first approach. Proficient in Amdocs, Genesys Cloud, and Citrix, I’ve optimized workflows, improved response efficiency, and consistently maintained high First Contact Resolution (FCR) rates—driving stronger Net Promoter Scores (NPS) and enhanced customer satisfaction. Previously, I completed a Digital Marketing Internship at Foundation Gift, where I gained hands-on experience in Meta and Google Ads campaign management, ad performance analysis, reporting, and creative design using Canva. I also conducted ad research through Facebook Ads Library and Google Ads Transparency tools. This experience strengthened my analytical mindset and ability to translate customer insights into actionable marketing strategies. My combined exposure to customer support and digital marketing enables me to bridge customer experience with data-driven growth strategies. I thrive in fast-paced environments that value adaptability, problem-solving, and innovation. I’m now looking to leverage my skills in Customer Experience (CX), Digital Marketing, or Growth Strategy roles—where I can contribute to improving engagement, retention, and overall customer satisfaction. 📩 Let’s connect if you’re seeking a versatile professional who brings together customer service excellence and marketing acumen to deliver measurable business results.

Stackforce AI infers this person is a Customer Experience and Digital Marketing specialist with a focus on data-driven strategies.

Location: Mumbai, Maharashtra, India

Experience: 4 yrs 10 mos

Skills

Customer Experience
Technical Support
Digital Marketing
Campaign Management
Search Engine Optimization
Customer Service
Growth Strategy

Career Highlights

Achieved 98% customer satisfaction score.
Expert in data-driven marketing strategies.
Proficient in optimizing customer support workflows.

Work Experience

Foundation Gift

Digital Marketing Intern | Ads Reporting | Paid Media Research | Canva Design (3 mos)

IIM SKILLS

Off-Page SEO Intern | Expert in Link Building, Outreach, and Driving Organic Growth (2 mos)

Tech Mahindra Business Process Services

Customer Relations Advisor | Customer Satisfaction Expert | Service-Oriented Professional (1 yr 7 mos)

Foundever

Customer Support Representative | HP Printer Specialist | Expert in Troubleshooting & Tech Support (1 yr 3 mos)

MTIPL INC

Director of Customer Service | Driving Data-Driven Support & Operational Excellence (2 yrs)

Education

Growth Hacking Mentorship Program at GrowthSchool

Digital Marketing Master Course at IIM SKILLS

AI Language Processing and Conversational Design with ChatGPT applications at GrowthSchool

Web Design at IIDE - The Digital School

Performance Marketing Mentorship Program at GrowthSchool

Bachelor of Science - BS at Ritambara Vishwa Vidyapeeths Malini Kishor College

Rishiraj Shetty 🚀

Business Development Executive

Mumbai, Maharashtra, India4 yrs 10 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Achieved 98% customer satisfaction score.
Expert in data-driven marketing strategies.
Proficient in optimizing customer support workflows.

Stackforce AI infers this person is a Customer Experience and Digital Marketing specialist with a focus on data-driven strategies.

Contact

rishiraj.shetty@techmahindra.com LinkedIn

Skills

Core Skills

Customer ExperienceTechnical SupportDigital MarketingCampaign ManagementSearch Engine OptimizationCustomer ServiceGrowth Strategy

Other Skills

ASP.NET MVCAd performance analysisAdobe Premiere ProAdvertising with MetaAmdocsAndroidAndroid DevelopmentAndroid StudioArtificial Intelligence (AI)BacklinksBusiness CommunicationsBusiness DevelopmentBusiness WritingC++Canva

About

Experience

4 yrs 10 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr 7 mos

Current Experience

Foundation gift

Digital Marketing Intern | Ads Reporting | Paid Media Research | Canva Design

Jun 2025 – Sep 2025 · 3 mos · Andheri · On-site

1. Digital Advertising Analyst | Proficient in generating performance reports from Meta Ads and Google Ads, delivering actionable insights to optimise campaign ROI and ad spend efficiency.
2. Paid Media Research Specialist | Skilled in analysing market trends, audience behaviour, and competitor strategies to design data-driven, high-performing ad campaigns on Facebook Ads Manager.
3. Creative Content Designer | Experienced in leveraging Canva to produce engaging, brand-aligned ad creatives that enhance click-through rates and audience engagement.

Meta AdsGoogle AdsCanvaFacebook Ads ManagerAd performance analysisDigital Marketing+1

Iim skills

Off-Page SEO Intern | Expert in Link Building, Outreach, and Driving Organic Growth

Dec 2024 – Feb 2025 · 2 mos · Remote

1. Off-Page SEO Specialist | Proficient in building high-quality backlinks, directory submissions, and guest posting to improve website domain authority and search engine rankings.
2. SEO Outreach Professional | Skilled in executing strategic link-building campaigns, fostering collaborations with authoritative websites, and driving organic traffic growth.
3. Content Promotion Expert | Experienced in leveraging social bookmarking, forum participation, and influencer outreach to boost brand visibility and online reputation.

Link BuildingSEOContent PromotionSearch Engine OptimizationDigital Marketing

Tech mahindra business process services

Customer Relations Advisor | Customer Satisfaction Expert | Service-Oriented Professional

Nov 2024 – Present · 1 yr 7 mos · Malad · On-site

1. Customer Satisfaction Expert | Skilled in resolving 95% of queries using Amdocs, Genesis, and Citrix ensuring seamless experiences and high customer loyalty.
2. Service-Oriented Professional | Proficient in managing complex customer interactions, consistently achieving a 98% satisfaction score by delivering tailored solutions.
3. Proactive Troubleshooting Specialist | Experienced in identifying and resolving issues on the first contact, minimizing downtime and enhancing operational efficiency.

AmdocsGenesys CloudCitrixCustomer ServiceTroubleshootingCustomer Experience+1

Foundever

Customer Support Representative | HP Printer Specialist | Expert in Troubleshooting & Tech Support

Jun 2023 – Sep 2024 · 1 yr 3 mos · Mumbai, Maharashtra, India · Hybrid

1. Proactive Troubleshooting Expert | Skilled in resolving 90% of HP printer issues on the first call, ensuring minimal downtime and high customer satisfaction.
2. Technical Support Specialist | Proficient in guiding customers through setup, maintenance, and complex troubleshooting, enhancing device reliability and user confidence.
3. Customer Experience Champion | Leveraged CRM tools for streamlined case tracking and timely follow-ups, achieving a consistent 80% positive feedback rate.

HP Printer SupportTechnical SupportCustomer ExperienceCustomer Service

Mtipl inc

Director of Customer Service | Driving Data-Driven Support & Operational Excellence

May 2021 – May 2023 · 2 yrs · Andheri · Hybrid

1. Performance & Growth Marketing Strategy | Designed and executed data-driven paid marketing campaigns across Meta and Google Ads to drive customer acquisition and retention. Applied growth hacking techniques such as A/B testing, referral loops, and audience segmentation to accelerate lead generation and brand visibility.
2. Revenue & Conversion Optimization | Utilized performance analytics to analyze customer behavior, optimize ad spends, and refine campaign messaging — resulting in higher conversion rates and ROI. Integrated CRM insights from customer support interactions to improve targeting and personalization.
3. Cross-Functional Collaboration & Customer Success | Partnered with sales, product, and support teams to ensure marketing efforts aligned with customer feedback and business objectives. Leveraged frontline customer insights to enhance campaign relevance, improve customer experience, and strengthen retention.

Performance MarketingData-Driven CampaignsCross-Functional CollaborationGrowth StrategyCustomer Experience