Ritick Bajpai

Engineering Manager

Gurugram, Haryana, India10 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Led Generative AI initiatives at Zomato.
Transformed legacy systems to enhance performance.
Partnered with global leaders for digital solutions.

Stackforce AI infers this person is a SaaS professional with expertise in distributed systems and AI-driven solutions.

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Skills

Core Skills

Generative AiEngineering ManagementProduct ManagementDistributed Systems

Other Skills

Amazon DynamodbAmazon Web Services (AWS)Apache KafkaCore JavaGolangHTMLHTML5JavaScriptLarge Language Models (LLM)LinuxMicrosoft OfficeMicrosoft WordMongoDBMqttMySQL

About

Graduating with a Bachelor’s degree in Information Technology from the Indian Institute of Information Technology, I have cultivated a strong foundation in distributed systems and product management. Currently, I am an Engineering Manager at Zomato, where I lead Generative AI initiatives to develop LLM-powered solutions, driving automation and analytics innovation. My expertise extends to distributed systems, enabling me to enhance operational efficiency and optimize critical services. At Zomato, I have partnered with global leaders like Meta and Google to implement advanced digital marketing solutions, fostering personalized engagement and app growth. Additionally, I worked with cross-functional teams to re-architect core services, significantly improving system performance and scalability. I am motivated by the opportunity to create impactful technology solutions, collaborate effectively, and contribute to a culture of innovation and excellence.

Experience

10 yrs

Total Experience

5 yrs

Average Tenure

9 yrs 8 mos

Current Experience

Zomato

4 roles

Engineering Manager

Promoted

Jul 2023 – Present · 2 yrs 11 mos · Gurugram, Haryana, India

1. Leading Generative AI initiatives within the organisation — driving end-to-end development of LLM-powered solutions that enhance automation, analytics, and conversational intelligence across products and operations.
2. Led the marketing technology engineering team and partnering with Meta & Google to implement a full suite of digital marketing solutions — including Meta’s MPA and Collaborative Ads — to significantly increase app opens and deepen personalised engagement for both Zomato and Blinkit.
3. Led the extraction of a critical Live Orders micro-service from a PHP monolith into a high-performance Golang service. Improved the post-order tracking API latency from ~500ms to ~200ms and reduced load on Tier-1 systems by up to 90%. This optimisation also enabled significant infrastructure cost savings by eliminating unused legacy code and reducing overall service throughput.
4. Led the engineering team driving Zomato’s post-order experience. Partnered with product and design teams to deliver a smooth, high-quality customer journey, while introducing monetisation through ads on the order tracking page. Built a reliable, time-based ad delivery system and ensured that ads were integrated without disrupting customer experience.

Amazon DynamodbGolangMqttPython (Programming Language)Amazon Web Services (AWS)Generative AI+6

Software Engineer III

Promoted

Oct 2021 – Jun 2023 · 1 yr 8 mos · Gurugram, Haryana, India

I contributed in transforming Zomato’s legacy support chat system by migrating it from Firebase to MQTT. Leveraging the Paho MQTT library, I helped design and implement the new messaging infrastructure, along with setting up the necessary observability and monitoring to ensure reliability at scale.

Amazon DynamodbGolangMqttPython (Programming Language)Amazon Web Services (AWS)Distributed Systems