Ritika Kandpal

Operations Associate

Bengaluru, Karnataka, India14 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

10+ years in strategy and transformation consulting.
Expert in payments transformation and digital strategy.
Proven track record in leading global teams.

Stackforce AI infers this person is a seasoned consultant in Fintech and Digital Transformation.

Contact

ritika.kandpal@gmail.com LinkedIn

Skills

Core Skills

SalesBusiness StrategyPayments Transformation

Other Skills

Revenue Recovery salesCustomer educationData analysisStrategy developmentEvent organizationBusiness process re-engineeringDigital strategyAgile methodologiesProgram ManagementProduct MarketingProduct DevelopmentProduct DesignAgile Project ManagementScrumMarket Research

About

Seasoned consultant with 10+ yrs of experience in Strategy and transformation consulting, Business Process re-engineering, Product & Program management. Substantial international experience in leading global teams, establishing new programs & accounts. Passionate about bringing together digital technologies, analytics with business operations enabling organizations to cross the chasm and tackle disruption. I have an MBA focused on Finance and Marketing from Goa Institute of Management

Experience

14 yrs 9 mos

Total Experience

5 yrs 4 mos

Average Tenure

13 yrs

Current Experience

Walmart

Manager - Strategy and ops

Feb 2022 – Present · 4 yrs 4 mos

Deloitte india

2 roles

Manager -Strategy & ops

Promoted

Jun 2021 – Feb 2022 · 8 mos

Customer Strategy and Applied Design
Industries - BFSI, TMT
Geographies - India, Middle East, Africa and Europe
Focus areas:-
Payments Transformation (ISO 20022, Cross border payments, MT and MX standards, HV value and faster payments, Target 2, digital payments)
Business process re-engineering and redesign , process flows, process mapping and process mining
Go-To Market strategy, Digital strategy and transformation, customer journey design, value stream mapping, Customer experience
Contact center transformation
Organization transformation
Target operating model (TOM )
Agile methodologies

Payments TransformationBusiness process re-engineeringDigital strategyAgile methodologiesBusiness Strategy

Senior Consultant

Dec 2018 – May 2021 · 2 yrs 5 mos

Business Strategy and Transformation for Apac region across verticals

Wipro limited

4 roles

Product Manager

Oct 2017 – Nov 2018 · 1 yr 1 mo · Dublin, County Dublin, Ireland

Digital Transformation Consultant

May 2015 – Jan 2017 · 1 yr 8 mos

Advised & managed implementation of digital transformation strategy for commercial banks in UK & Ireland

Associate Practice Lead

Jun 2014 – Apr 2015 · 10 mos

Practice Consultant & Practice lead for Business Value Assurance theme – creation of frameworks & assets that helps aligning business strategy with BI & Analytics implementations, enabling achievement of expected end business benefits by ensuring each phase of project is tightly coupled with business objective

Digital Consultant

Jun 2014 – Apr 2015 · 10 mos

Worked on digital transformation program for a commercial bank in UK.
Developed digital business strategy aligned to customer’s business objectives and leveraged digital capabilities to produce sustainable competitive advantage & deliver superior business value.

Google

2 roles

Google student ambassador

Jun 2013 – Present · 13 yrs

Summer Intern SMB sales

Apr 2013 – May 2013 · 1 mo

 Responsible for live project Revenue Recovery sales and customer education in tech support vertical under India Small and medium business AdWords Domain
 Independently handled entire recovery sales process, successfully winning back more than target amount
 Achieved 100 % compliance for company and FTC policies through customer policy compliance programme via events, webinars, cold and hot calls, mails and personal interaction, hangouts etc. for 400 accounts(7 weeks)
 Identified the business model in the tech support vertical ,analyzed the company data and developed strategies to influence long term growth of the vertical
 Organized and conducted event on Google enhanced Campaign to drive client and account managers engagement and to achieve efficiency in Business operations.

Revenue Recovery salesCustomer educationData analysisStrategy developmentEvent organizationSales+1

Accenture technology solutions

software engineer

Sep 2010 – Jun 2012 · 1 yr 9 mos · Bengaluru Area, India

 Responsible for analyzing complex information system needs, evaluating end user requirements, designing custom solutions using the concept of Unix Solaris with shell scripting , C++ & Websphere
 Managed Product functionality and up gradation, removed performance bottlenecks in Client servers, independently handled multiple releases and ensured 99.97% SLA compliance for mission critical applications
 Key member of the team responsible for developing tools and automating process for client service request ,developed Autorequest tool ,Batch job monitoring tool which is now Accenture Proprietary tool
Trained and mentored new team members, organized knowledge transfer sessions for continuous capability development