Ritu Arora — QA Manager
A seasoned Quality Assurance Specialist, I have 11 Years of experience in different organizations. Working as a Quality specialist from last 6 years, with my expertise I have set up the entire quality process into a very famous shoe brand. I have built the entire quality and process excellence for their customer service team. Revamped the entire customer service team by hiring the right resources to understanding role of quality in their system, built the quality process and CSAT standards for them. I help start-ups build their customer service team with utmost focus on quality and process excellence.
Stackforce AI infers this person is a Quality Assurance Specialist with a strong focus on process improvement in the retail industry.
Location: Bengaluru, Karnataka, India
Experience: 10 yrs 9 mos
Skills
- Quality Assurance
- Process Improvement
- Product Management
Career Highlights
- 11 years of experience in Quality Assurance.
- Established quality processes for a leading shoe brand.
- Expertise in building customer service teams focused on quality.
Work Experience
Neeman's
Quality Assurance Specialist (2 yrs 10 mos)
I cloudocean information pvt ltd
Product Management Intern (4 yrs 10 mos)
IBM
Quality Analyst (5 yrs 2 mos)
Tata Consultancy Services
Service Desk Analyst (2 yrs 9 mos)
Education
Bachelors of computer applications at School of management sciences
ITIL foundation at Exin
CSPO at Scrum alliance
